Medical Secretary Assistant - Band 2

Job description

Job responsibilities

1. Deal with urgent and routine correspondence and tasks in accordance with agreed practice and CQUIN standards including typing of clinic audio tapes, letters, medical reports, references, rotas and general correspondence including administration when necessary.

2. Typing of urgent and emergency clinics in accordance with agreed standards.

3. Taking appropriate action to ensure that all relevant investigations are pending (eg; Chest X-rays, CT scans, etc) and that future appointments have been made through the use of PAS, E-mail and verbal communication.

4. Tracking notes efficiently and effectively. Locate, retrieve and tracking of patient health records through communication with different departments, using appropriate systems.

5. Distributing incoming mail and sorting correctly for relevant groups posting correspondence and outgoing mail.

6. Answering the telephone on behalf of medical secretaries, taking detailed messages and enquiries from GPs, patients and other health service staff, through effective and professional communication of sensitive and confidential information.

7. Providing general non-clinical advice and information to patients and their relatives regarding appointments and admissions in line with caldicott guidelines.

8. Initiate action to resolve queries raised by patients, relatives or generalpractitioners, often of a non-routine nature, concerning patients treatment and drawing these to the attention of the Consultant and/or medical staff team.

9. Filing letters, results and reports in accordance with Trust policies.

10. Use of the fax machine, photocopier and shredder as requested.

11. Access information from Medway including the location of notes, patient search/printing, out-patient enquiries, expected admissions, pathology results and radiology enquiries, etc ensuring accurate patient information is maintained using both computer and paper records.

12. Receive and send information using e-mail and internet.

13. Perform any extra duties when providing cover in the absence of colleagues, including cover for medical secretaries and elective access clerks.

14. Monitoring stock levels of all stationery and patient information and advising Team Leader as necessary

Person Specification

Qualifications

Essential

• GCSE English Language Grade C or equivalent
• Typing, Audio and Word/Text Processing skills to RSA III or equivalent knowledge acquired through further experience
• Good written and verbal communication skills

Desirable

• 4 GCSE Grade C or equivalent
• NVQ III or equivalent

Previous Experience

Essential

• Some knowledge of Medical terminology

Desirable

• NHS experience

Evidence of Knowledge Skills and Aptitudes

Essential

• Ability to complete tasks accurately and efficiently
• Ability to work on own initiative and prioritise workload to achieve deadlines

Desirable

• Ability to operate office equipment

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

United Lincolnshire Hospitals NHS Trust

Address

Pilgrim Hospital

Sibsey Road

Boston

PE21 9QS

Employer's website

https://www.ulh.nhs.uk/ (Opens in a new tab)