Job summary
The Department is seeking an enthusiastic Choice and Access Officer to provide a comprehensive, accurate and confidential cardiac physiology support service.
Main duties of the job
Maintain good relationships communicating with all disciplines within the Trust and maintain good relationships and effective communication with patients, relatives, and carers
- Actively participate in the department and in other group meetings
- To maintain departmental performance by upholding agreed quality standards
- Responsible for adding patients to the waiting lists
- Follow the agreed guidelines for the booking of interpreter services and patient transport services
- Responsible for allocating and booking appointments forward discharges and actioning e-mail requests from internal and external users
- To receive inbound telephone calls from patients wishing to cancel or change their appointment
- Be responsible for partial booking appointments
- Be able to use all appropriate office equipment
- Ability to transfer information accurately on to a computer system
- Ability to work to short time scales
- Responsible for registering on CareFlow all referrals including Consultant to Consultant referrals that are not dealt with by the E-Referral System (ERS)
- Accurate collection and recording of data, ensuring any errors are clearly identified and corrected, including patient demographics. Ensure high levels of accuracy are maintained
- Attend all mandatory training and update sessions
- To provide cover for colleagues, as and when required during annual leave and sickness
About us
What's the hospital like?
Pilgrim Hospital is situated in beautiful countryside and serves the communities in the South Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Grantham and District Hospital serves the communities of Grantham and the local area. It provides ambulatory paediatric and accident and emergency services.
Lincoln Hospital is a thriving university city, and with the opening of the new medical school, it provides all major specialties and a 24-hour major accident and emergency service. This district general hospital serves the city of Lincoln and the North Lincolnshire area. It provides all major specialties and a 24-hour major accident and emergency service.
Louth Hospital is set on the edge of the Wolds and serves the communities of Louth and the local area. It provides a number of services, including an outpatient department, diagnostic and surgical procedures, as well as a surgical ward.
If you want to make a difference and be part of something new and exciting, we would love to hear from you. So, what are you waiting for?!
One Trust, Endless opportunities
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Job description
Job responsibilities
What should you do next?
Have a look at the job description, and if you like what you see, then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. Your NHS needs you!
Person Specification
essential criteria
Essential
- Good standard of education with at least 5 GCSE's (grade C or above) or equivalent, including English and Maths NVQ2 or equivalent in relative subject, i.e. Customer Care Skills Computer literate with working knowledge of Microsoft Excel and Word
- Or NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
- Computer literate with working knowledge of Microsoft Excel and Word
Desirable
- CLAIT or European Computer Driving Licence
- Basic knowledge of Medical Terminology.
Previous Experience
Essential
- Experience of working with the general public in a customer facing capacity
- Experience of working in an office environment
Desirable
- Knowledge or experience of NHS working.
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly and in a changing environment
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Evidence of ability to pay close attention to detail
Evidence of Particular: Knowledge, Skills, Aptitude
Essential
- Excellent customer care skills.
- Excellent time management skills, the ability to adhere to strict deadlines.
- Good communication skills, both written and verbal.
- Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands.
- Ability to jointly plan work with other members of the team
- Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
- Ability to deal effectively with difficult situations
- Ability to work unsupervised and take responsibility for own actions
Desirable
- Knowledge and experience of using PAS and other patient/hospital related computerised systems
Person Specification
essential criteria
Essential
- Good standard of education with at least 5 GCSE's (grade C or above) or equivalent, including English and Maths NVQ2 or equivalent in relative subject, i.e. Customer Care Skills Computer literate with working knowledge of Microsoft Excel and Word
- Or NVQ2 or equivalent in relative subject, i.e. Customer Care Skills
- Computer literate with working knowledge of Microsoft Excel and Word
Desirable
- CLAIT or European Computer Driving Licence
- Basic knowledge of Medical Terminology.
Previous Experience
Essential
- Experience of working with the general public in a customer facing capacity
- Experience of working in an office environment
Desirable
- Knowledge or experience of NHS working.
Specific Requirements
Essential
- Ability to maintain confidentiality
- Ability to work flexibly and in a changing environment
- Ability to work independently as well as in a team
- Ability to work within tight timescales and prioritise
- Evidence of ability to pay close attention to detail
Evidence of Particular: Knowledge, Skills, Aptitude
Essential
- Excellent customer care skills.
- Excellent time management skills, the ability to adhere to strict deadlines.
- Good communication skills, both written and verbal.
- Ability to plan and prioritise own workload and work on own initiative with variable and unpredictable demands.
- Ability to jointly plan work with other members of the team
- Good organisation skills with the ability to work to a consistently high standard both individually and as part of a team
- Ability to deal effectively with difficult situations
- Ability to work unsupervised and take responsibility for own actions
Desirable
- Knowledge and experience of using PAS and other patient/hospital related computerised systems
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
