Job summary
Applications are invited from enthusiastic and highly motivated individuals to join the Estates and Facilities Department's hospital switchboard team. This high profile role calls for good communication skills and experience of working closely with the general public. You will need to be able to cope calmly and effectively with both routine and emergency situations, and be a compassionate, professional and courteous individual.
This is a varied and interesting post involving liaising with departments in the hospital as well as security, maintenance and other support staff. Experience of working in a busy switchboard environment would be an advantage.
Main duties of the job
- To provide prompt, professional, courteous and cost efficient communications and Reception services for the Trust.
- To provide prompt and professional support for paging systems.
- To ensure immediate actioning of prescribed alarm systems following documented guidelines.
- To act as main liaison point for the site/Trust "Out of Hours" systems.
- To support the day-to-day administration for Staff Accommodation.
- To support the provision of Car Parking services.
- Act as the central point for taxi bookings on site.
About us
Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.
Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.
We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.
Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.
This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.
We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated.
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Job description
Job responsibilities
What should you do next?
Have a look at the job description and if you like what you see then apply today. Dont miss this fantastic opportunity to work with a great team in a supportive environment within a great institution. your NHS needs you!!!
Person Specification
Qualifications
Essential
- RSA level 1 or equivalent experience
- Literate and numerate to GCSE or equivalent
Desirable
- NVQ 2 Customer Care or equivalent
Previous Experience
Essential
- Previous Switchboard operator experience.
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of a healthcare environment
- Clerical experience
- The ability to handle up to 180 calls per hour at peak periods
Knowledge / Skills / Apptitude
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Legible handwriting
- Willingness to take ownership for resolution of enquiries and complaints
- Evidence of delivering a first class service to a diverse range of customers from initial point of contact
- Ability to develop good working relationships with hospital staff at all levels. To deal tactfully and efficiently with patients and colleagues.
- Commitment to equality of opportunity and diversity Understanding of the need for confidentiality and discretion
Desirable
- oKnowledge of Windows based software
Specific requirements
Essential
- Flexible and adaptable
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to deal with people from all sections of society
- Able to work alone and as part of a team
- Able to cope under pressure
- A Flexible approach and willingness to work overtime / unsocial hours when required to meet the needs of the service
Person Specification
Qualifications
Essential
- RSA level 1 or equivalent experience
- Literate and numerate to GCSE or equivalent
Desirable
- NVQ 2 Customer Care or equivalent
Previous Experience
Essential
- Previous Switchboard operator experience.
- Experience of working in a busy, pressurised, customer focused environment
Desirable
- Experience of controlling alarm and pager systems
- Previous experience of a healthcare environment
- Clerical experience
- The ability to handle up to 180 calls per hour at peak periods
Knowledge / Skills / Apptitude
Essential
- Excellent communication skills
- The ability to think logically and make independent decisions
- Legible handwriting
- Willingness to take ownership for resolution of enquiries and complaints
- Evidence of delivering a first class service to a diverse range of customers from initial point of contact
- Ability to develop good working relationships with hospital staff at all levels. To deal tactfully and efficiently with patients and colleagues.
- Commitment to equality of opportunity and diversity Understanding of the need for confidentiality and discretion
Desirable
- oKnowledge of Windows based software
Specific requirements
Essential
- Flexible and adaptable
- Able to disengage enquiries with speed and tact
- Able to work with minimum supervision and independently
- Able to deal with people from all sections of society
- Able to work alone and as part of a team
- Able to cope under pressure
- A Flexible approach and willingness to work overtime / unsocial hours when required to meet the needs of the service
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
