Health Care Support Worker - Outpatients - Band 2

Job summary

Working under delegation and supervision of a registered Nurse/ Midwife, the Health Care Support Worker (HCSW) will undertake defined responsibilities appropriate to their role in the workplace setting. They will comply with Trust policies, protocols, guidelines, the fifteen standards of the Care Certificate and the national strategy of Compassion in Practice and will ensure safe, compassionate and competent care is delivered to our patients and service users at all times.

It is a requirement of United Lincolnshire Hospitals NHS Trust that all HCSWs adhere to the Code of Conduct for healthcare support workers and adult social care workers.

In order to ensure standardisation of skills and competencies across the workforce, it is a further requirement of the Trust that all substantive HCSW's complete the Care Certificate Qualification and it is expected that all staff employed into the role of HCSW will complete this element of the qualification within the first twelve weeks of employment.

Main duties of the job

This is an exciting opportunity to develop a variety of skills in all aspects of Orthopaedic and Fracture Clinic. You will work within guidance of registered nurses to ensure patient's receive high quality patient care. Undertake clinical and therapeutic care activities, assist in plaster room, chaperone of patients, support and advocate patient's needs and individual needs. Within Outpatient's we have a flexible workforce so you will also work within Main Outpatients and Ophthalmology.

Candidates must possess excellent communication skills and be able to work well as part of the multidisciplinary team. They must also have a willingness to expand their knowledge and skills in relation to the outpatient setting. It is essential that candidates have a flexible approach to work and are available between the hours of 0830-1700, Monday to Sunday.

About us

Our Trust is situated in the beautiful county of Lincolnshire and is one of the biggest acute hospital trusts in England, serving a population of more than 700,000 people. We provide acute and specialist services to people in Lincolnshire and neighbouring counties. We have an annual income of £643 million (20/21) and we employ nearly 8,500 people.

Our Board have recently agreed a new vision statement - "Outstanding Care Personally Delivered" - stating their ambition for our Trust to be among the best.

We also have a five year Integrated Improvement Plan setting out how we will achieve our strategic objectives, for patients, services, people and partners, the last recognising that our future success depends on our ability to ensure the Lincolnshire healthcare system is successful in achieving its ambition to help people live healthier lives and provide care closer to where people live.

Our latest CQC report increased our ratings for being effective and well-led from 'Requires Improvement' to 'Good'. Our rating for caring remained as 'Good'.

This is in recognition of the huge amount of work that our amazing staff have done to improve the quality of care for our patients in recent years.

We are committed to helping our staff balance their work and home lives and ensure they feel supported, valued and appreciated