WISHH Administrative Officer

Job summary

We have an exciting opportunity for an experienced Administrative Officer to join the WISHH Charity. WISHH raise funds to enhance equipment, facilities and services within Hull Royal Infirmary and Castle Hill Hospital for the benefit of those using these hospitals.

We are looking for a highly motivated and organised individual who loves making a difference and thrives upon a challenge. You will naturally excel at all forms of IT and Microsoft Office applications including Word and Excel, as you will be responsible for the accurate data input, updating and maintenance of all administrative systems and records, to assist in the efficient and smooth running of the Charity and work within the financial procedures and policies.

A key responsibility within this role is to create and maintain positive relationships with donors and fundraisers, delivering first class customer care when dealing with people both face to face and over the telephone.

You will play a significant role in ensuring all forms of media and communication channels are used to promote the charity and its work, including the WISHH website, social media and Just Giving pages, to raise awareness of our latest appeals and acknowledge the wonderful supporters and donors who fundraise to enhance wards and departments across both hospitals.

You will part of a small team making a big difference to the patients cared for across Hull Royal Infirmary and Castle Hill Hospital. A place where no two days are ever the same.

Main duties of the job

The successful candidate will be a highly organised, motivated and experienced administrator, who is able to work on their own initiative. You will support the CEO and Charity Manager to ensure the Charity runs effectively and meets its responsibilities as a Charity registered with the Charity Commission.

The role involves all administrative tasks, ie the processing of all donations, analysis of income from online giving platforms. Clerical duties include emails, telephone calls, managing post, minute taking and responding to general correspondence. As well as keeping the WISHH website and social media up to date to promote the Charity's work.

As the first point of contact, you will utilise excellent communication skills to assist supporters, hospital staff and visitors. Providing exceptional service, valuing all donors and creating a positive experience with WISHH. Offering guidance when setting up online giving pages to help fundraisers maximise the fundraising.

You will help supporters overcome barriers to understanding using tact and diplomacy, providing advice on a range of charity issues, legal requirements, and ensure understanding of policies and procedures to staff across the Trust and external fundraisers.

You will represent the charity at a range of events and activities, giving short talks where necessary and be involved in all stages of event planning.

About us

WISHH - stands for Working Independently to Support Hull Hospitals, which is exactly what we do. We are the official independent Charity of Hull University Teaching Hospitals NHS Trust, with the responsibility for the management and allocation of all funds raised.

Funds we raise enhance patient care above and beyond what the NHS can achieve alone. By working closely with the hospitals we improve patient experiences, support specialist equipment, upgrade facilities, and create welcoming hospital environments for patients, staff, families and visitors using the hospitals.

Based at Castle Hill Hospital, we organise fundraising appeals, events and support members of our community, grateful patients, businesses and hospital staff who wish to fundraise or donate to the Charity.