Job summary
To support the Hotel Services Team in ensuring high standards of performance are attained within several contracted and in-house Estates and Facilities services.
To undertake monitoring exercises, Trust wide against agreed specifications i.e. The National Standards of Healthcare Cleanliness 2021 or other key performance indicators (KPIs) and external contracts. To analyse, format and report on data and provide measurable actions to enable any remedial works to be undertaken.
To monitor all aspects of the patient environment covering the standards set in the Patient Led Assessments of the Care Environment (PLACE) programme. To record PLACE information in report form and use monitoring software and data bases as directed by the Hotel Services Manager.
Main duties of the job
- Actively participate with both Hotel Services and wider Trust audits Iboth clinical and non-clinical environment.
- Ensuring the provision of a safe, efficient, high quality Hotel Services that meets local and national objectives.Operational management of the domestic, linen and window cleaning contracts.
- Operational management of the Hotel Services Monitoring Team and in house Linen Services Team
- Assist in developing service strategies, policies and procedures and the achievement of local and national cleaning targets and objectives.
- Responsible for ensuring the effective and efficient delivery of Hotel Services updates to the wider Trust teams including Ward Housekeeping, Hygienists, Nursing and Midwifery etc
- To assist in the co-ordination of the annual PLACE inspections under the guidance of the Hotel Services Manager who has been appointed as the Trust lead for the PLACE programme.
About us
The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.
Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.
Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.
As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.
We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
Person Specification
Qualifications
Essential
- Business Management qualification to Diploma/A-level or equivalent experience
- Ability to use Microsoft packages.
- GCSE English and Maths A* - C or equivalent.
Desirable
- Business Management Degree.
- Advanced IT skills/ qualification.
Experience
Essential
- Experience in a management or leadership role.
- Demonstrable experience of effective team management skills.
Desirable
- Experience of project work.
- Experience of managing budgets.
Skills
Essential
- Demonstrates a high level of communication skills.
- Evidence of sound decision making, with an ability to act on own initiative and independently from direct supervision.
- Strong organisational skills - able to deliver agreed quality objectives within agreed timeframe.
- Excellent attention to detail and ability to analyse situations/and or data extracting key points to improve patient experience.
Desirable
- Experience of report writing and oral communication with managers, patients and visitors in a professional manner.
Knowledge
Essential
- Knowledge of hotel services i.e cleaning specifications, audit processes and operational service delivery.
Desirable
- Knowledge and use of CAD/ MICAD information/ software system or similar.
- Knowledge of NHS PLACE process and standards.
- Knowledge of the National Standards of Healthcare Cleanliness 2021.
Qualities
Essential
- Positive and professional attitude to work.
- Motivated to improve services for patients and staff.
- Ability to plan initiate and organise own workload to ensure deadlines are met on time.
Person Specification
Qualifications
Essential
- Business Management qualification to Diploma/A-level or equivalent experience
- Ability to use Microsoft packages.
- GCSE English and Maths A* - C or equivalent.
Desirable
- Business Management Degree.
- Advanced IT skills/ qualification.
Experience
Essential
- Experience in a management or leadership role.
- Demonstrable experience of effective team management skills.
Desirable
- Experience of project work.
- Experience of managing budgets.
Skills
Essential
- Demonstrates a high level of communication skills.
- Evidence of sound decision making, with an ability to act on own initiative and independently from direct supervision.
- Strong organisational skills - able to deliver agreed quality objectives within agreed timeframe.
- Excellent attention to detail and ability to analyse situations/and or data extracting key points to improve patient experience.
Desirable
- Experience of report writing and oral communication with managers, patients and visitors in a professional manner.
Knowledge
Essential
- Knowledge of hotel services i.e cleaning specifications, audit processes and operational service delivery.
Desirable
- Knowledge and use of CAD/ MICAD information/ software system or similar.
- Knowledge of NHS PLACE process and standards.
- Knowledge of the National Standards of Healthcare Cleanliness 2021.
Qualities
Essential
- Positive and professional attitude to work.
- Motivated to improve services for patients and staff.
- Ability to plan initiate and organise own workload to ensure deadlines are met on time.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
