Switchboard Operator

Hull University Teaching Hospitals NHS Trust

Information:

This job is now closed

Job summary

An exciting opportunity has become available to work on the Switchboard at Castle Hill Hospital.

The post is to cover a rotational shift pattern on a full time basis.

You will be required to work a shift pattern that includes early, evenings, nights, weekends and bank holidays with unsocial hours enhancements (as per NHS employee terms and conditions) Flexibility is key as the team operates 365 days 24 hours a day, 7 days a week.

We are seeking a dependable and motivated individual who possesses excellent communication skills who works well under pressure. You will require a confident telephone manner and proven customer service skills.

Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.

Main duties of the job

The switchboard service is essential to the smooth running of the operation of our hospitals at both Castle Hill Hospital and Hull Royal Infirmary, which is one of 27 Major Trauma Centres in England.

You will be responsible for handling calls in a professional manner, enabling patients and colleagues to get through to the right number. Responding effectively to emergency calls, alarm activations and incident procedures in a calm and professional manner.

Additional training will also be given on the Portering and non-patient transport desk which also operates from the switchboard area.

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

356-24-6283309

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Qualifications/Experience

Essential

  • Customer care/Service
  • Computer literate
  • Good standard of grades
  • Office experieince

Desirable

  • NVQ customer care or equiv

Skills/Knowledge

Essential

  • Work under pressure

Desirable

  • Previous switchboard/telephone experience
  • Knowledge of NHS

Personal Qualitites

Essential

  • Flexible
  • Organised
  • Telephone manner

Desirable

  • Shift work
Person Specification

Qualifications/Experience

Essential

  • Customer care/Service
  • Computer literate
  • Good standard of grades
  • Office experieince

Desirable

  • NVQ customer care or equiv

Skills/Knowledge

Essential

  • Work under pressure

Desirable

  • Previous switchboard/telephone experience
  • Knowledge of NHS

Personal Qualitites

Essential

  • Flexible
  • Organised
  • Telephone manner

Desirable

  • Shift work

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

For questions about the job, contact:

Facilities Service Manager

Graham Taylor

graham.taylor14@nhs.net

01482461896

Date posted

23 May 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

356-24-6283309

Job locations

Castle Hill Hospital

Castle Road

Cottingham

HU16 5JQ


Supporting documents

Privacy notice

Hull University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)