Library and Knowledge Service Apprentice Administration Officer

Job summary

Apprentice Business Administration Officer

Library and Knowledge Services

Trust Apprenticeship pay scale - £8,408 per year plus set rate for Travel and Meal (currently £6.10 per day worked/attended provider)

This is an apprentice post which requires post holders to complete the (Level 3) Business Administrator Apprenticeship Standard. This is a fixed-term contract opportunity for approx. eighteen months.

Duties will include handling library queries, communicating effectively with staff, learners and external organisations, minute taking, answering telephones, data input, producing documents, filing and archiving, along with general customer service, and administration within the department. Occasionally will be required to work alone. Like all Trust colleagues, they will be required to follow all policies and procedures.

Main duties of the job

DUTIES AND RESPONSIBILITIES

The following are examples of the duties the apprentices may undertake. Training and support will be provided;

• rovides a comprehensive customer service and administration support service to include receiving and dealing with telephone calls for the department and taking appropriate action when necessary
• Typing of and appropriate saving/production of documents
• Ensures that all departmental electronic and paper records are correct and up-to-date, including accurate filing of general documentation and results
• Use of all Trust information and computer systems for day to day processes e.g. e-mails to receive and pass on information, tracking documentation and notes
• Undertakes general office duties
• Maintains professionalism at all times
• Complies with data protection legislation
• Complies with local and national policies for the safe, secure and confidential processing and storage of information
• update action trackers, send out minutes etc. in a timely manner

About us

The Humber Health Partnership is one of the largest acute and community Partnership arrangements in the NHS, seeing well over one million patients every year and managing a budget of over £1.3 billion.

Made up of two Trusts - Northern Lincolnshire and Goole NHS Foundation Trust (NLAG) and Hull University Teaching Hospitals NHS Trust (HUTH) - our Partnership has significant ambitions and is committed to delivering world-class hospital and community services for the 1.65 million people we serve.

Together we employ nearly 20,000 staff. Our five main hospital sites are Diana, Princess of Wales Hospital, Scunthorpe General Hospital and Goole and District Hospital, for NLAG and Hull Royal Infirmary and Castle Hill Hospital for HUTH.

As Teaching Hospitals working with the Hull York Medical School, we both lead and contribute to research in many areas - biomedical research, primary care, palliative medicine, cardiovascular and respiratory medicine, vascular surgery, cancer surgery and oncology.

We believe that by developing a diverse, inclusive, innovative, skilled and caring workforce, we can deliver excellent care to our patients and a great future for our employees, our Partnership and our community.