Job summary
We are looking for Senior Administrator within the Clinical Administration team in HUB 1B Plastic Surgery at CHH, this is an exciting opportunity for the right person.
The Senior Administrator will be part of an administration team that manages the end to end clinical administrative processes associated to the patient pathways, ensuring a smooth and efficient service for both the multidisciplinary team and patients, in order to deliver a high quality administration service, for our patients and customers.
Please note that this advertised vacancy does not meet the UKVI eligibility requirements for a Skilled Worker Visa and therefore HUTH would not be able to issue a Certificate of Sponsorship for this role.
Main duties of the job
Our Senior Administrators play a vital role in the delivery of patient care via the management of the patients end-to-end pathway. Our roles are varied and challenging and some of your day to day duties may include;
- Supervising, coaching and developing our Administrators
- Tracking patients through their journey to ensure a great patient experience
- Management of our clinicians diaries and typing of clinical correspondence
- Clinical letter transcription
With a starting salary of £22816.00 per annum pro rata with increments throughout your service, a generous NHS pension scheme and a fantastic annual leave package (27 days annual leave plus bank holidays pro rata) and offer excellent opportunities to progress within clinical administration.
Although previous administration experience would be helpful, we are first and foremost looking for individuals with a passion to work in a health care setting and those with a 'can do' attitude. Candidates should possess the following skills;
- Communication to support our patients
- Patient focused attitude
- Empathy
- Friendly & Welcoming
The successful candidates will join a friendly and supportive team that values the contribution of all staff.
About us
HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £500 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area, extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively
Our vision is Great Staff, Great Care, Great Future, as we believe that by developing an innovative, skilled and caring workforce, we can deliver great care to our patients and a great future for our employees, our Trust and our community.
We offer a range of benefits to support our staff including:
- Access to the NHS Pension Scheme, providing generous benefits upon retirement, as well as a lump sum and pension for dependants
- 27 days holiday rising to 33 days (depending on NHS Trust service)
- A variety of different types of paid and unpaid leave covering emergency and planned leave
- NHS Car Lease scheme and Cycle to Work scheme
- An extensive range of learning and development opportunities
- Discounts on restaurants, getaways, shopping, motoring, cinema and finance from a range of providers
For further information on the fantastic range of benefits we offer please visit the Trust's dedicated Staff Benefits pages.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
The hours for this role are Monday to Thursday 08:30 - 16:00 with an hour unpaid lunch.
Please contact if you require anymore information.
Job description
Job responsibilities
For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.
The hours for this role are Monday to Thursday 08:30 - 16:00 with an hour unpaid lunch.
Please contact if you require anymore information.
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- NVQ Level 3 in administration or equivalent
Experience
Essential
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Team Working
- Experience of Microsoft Office products
Desirable
- Previous NHS administration experience
- Experience of supervising a team
- Understanding of the Clinical administration pathway
- Experience of conflict resolution
Skills, Knowledge and Ability
Essential
- Good Organisational skills
- Ability to prioritise own workload
- Knowledge of, and adherence to, General Data Protection Regulations 2018
- Excellent keyboard skills
- Knowledge of clinical pathways
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Problem solving abilities and use of own initiative
- Proactive and able to work on own initiative
Desirable
- Knowledge of Lorenzo
- Ability to prioritise and allocate the team workload.
- Knowledge of Medical Terminology
- Knowledge of Referral to Treatment rules and guidelines
- Good understanding of the NHS Agenda
Other
Essential
- Interested in personal development
- Flexible approach to hours and conditions
Desirable
- Willingness to travel to other sites
Person Specification
Qualifications
Essential
- Good standard of general education to GCSE level or equivalent, including Maths and English Language
- NVQ Level 3 in administration or equivalent
Experience
Essential
- Experience of providing a service to patients or customers
- Experience of using electronic systems
- Team Working
- Experience of Microsoft Office products
Desirable
- Previous NHS administration experience
- Experience of supervising a team
- Understanding of the Clinical administration pathway
- Experience of conflict resolution
Skills, Knowledge and Ability
Essential
- Good Organisational skills
- Ability to prioritise own workload
- Knowledge of, and adherence to, General Data Protection Regulations 2018
- Excellent keyboard skills
- Knowledge of clinical pathways
- Ability to communicate effectively using a variety of media
- Proven experience of working to deadlines
- Problem solving abilities and use of own initiative
- Proactive and able to work on own initiative
Desirable
- Knowledge of Lorenzo
- Ability to prioritise and allocate the team workload.
- Knowledge of Medical Terminology
- Knowledge of Referral to Treatment rules and guidelines
- Good understanding of the NHS Agenda
Other
Essential
- Interested in personal development
- Flexible approach to hours and conditions
Desirable
- Willingness to travel to other sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
