Hull University Teaching Hospitals NHS Trust

Employee Service Centre Helpdesk Team Leader

Information:

This job is now closed

Job summary

The Department is looking for an Employee Services Centre Helpdesk Team Leader to help us to deliver an excellent operationalservice to the Trust.

If you arelooking for a challenge, are you looking to be able to progress and want to work for the NHS?

We are looking for enthusiastic, dynamic staff to join our amazing team. You will gain experience in working in a progressive back office function.

This could be the gateway to the rest of your career within the NHS as a whole. It can be a challenging but rewarding and fulfilling role. You are at the heart of the Trust and will need to be enthusiastic, flexible and motivated.

You will receive a full training package and have excellent development opportunities.

Based in a modern purpose built Employee Service Centre at the Castle Hill Hospital and working with the Employee Service Centre Manager, you'll be given all the support you need to Support the transition to, and development of, a modern integrated Employee Service Centre Helpdesk that provides an efficient, effective and supportive service to over 10000 colleagues.

Provide effective and professional helpdesk services for all levels back office functions that the Employee Service Centre delivers including HR, Payroll, Medical Staffing, Recruitment. Support the delivery of a high quality, customer focused, and measurable service.

Support the development of a team that is professional, attentive and supportive and always seeks to improve wherever and whenever needed.

Main duties of the job

Working in Employee Service Centre at the Hull University Teaching Hospitals NHS Trust is challenging, demanding and highly rewarding. In such a dynamic environment, we pride ourselves on being central to the success of the organisation's vision - Great Staff, Great Care, Great Future. This role is based In Suite 21 Castle Hill with an office in Hull Infirmary which you will need to work from one day a week.

The Employee Service Centre is a one stop shop for most Employee related queries. It covers Payroll, Pensions, Medical Staffing, HUTH recruitment, Access Management and the IN- service Team. The Helpdesk is key to the model and takes all queries from the work areas above and manages them through various tiers.

The Helpdesk team is key to the success of the Employee Service Centre and going to go through some key transformation to take it to the next level.

About us

Hull University Teaching Hospitals NHS Trust strongly encourages new starters to have the Covid-19 vaccine. However, it is not a mandatory requirement to work for us.

HUTH has two main sites: Hull Royal Infirmary and Castle Hill Hospital with an annual budget of approximately £800 million. The Trust employs around 11,000 staff and serves an extended population of 1.25 million, delivering a number of outpatient services from locations across the area.

The Trust's secondary care service portfolio is comprehensive, covering the major medical and surgical specialties, routine and specialist diagnostic services and other clinical support services. These services are provided primarily to a catchment population of approximately 600,000 in the Hull and East Riding of Yorkshire area.

HUTH provides specialist and tertiary services to a population of 1.25 million extending from Scarborough in North Yorkshire to Grimsby and Scunthorpe in North East and North Lincolnshire respectively.

Details

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

356-23-5518441

Job locations

Suite 21, Castle Hill Hospital

Castle Road

Cottingham

HU16 5JZ


Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Job description

Job responsibilities

For further details with regard to this vacancy opportunity, please see the attached Job Description and Person Specification.

Person Specification

Experience

Essential

  • Experience working within a call centre or shared service environment. A strong understanding of the GDPR

Desirable

  • Experience working in the NHS or a similar large, multidisciplinary organisation.

Communication & Interpersonal skills

Essential

  • Ability to influence opinion, identify risks and propose
  • Exceptional customer service skills
  • Ability to set and monitor KPIs and contribute to individual development plans
  • Excellent written and verbal communication skills, including report writing skills in particular.
  • Excellent written and verbal communication skills, including report writing skills in particular.

Desirable

  • Experience with staff development initiatives and mentoring.

Special Attributes

Essential

  • Ability to prioritise workload and meet deadlines and key performance indicators
  • To be able to expand the use of the Helpdesk within the ESC.
  • To be able to expand the use of the Helpdesk within the ESC.
  • Decision making skills.
  • Ability to stay calm and focussed in a fast paced

Desirable

  • Experience using electronic recruitment systems, particularly TRAC.
Person Specification

Experience

Essential

  • Experience working within a call centre or shared service environment. A strong understanding of the GDPR

Desirable

  • Experience working in the NHS or a similar large, multidisciplinary organisation.

Communication & Interpersonal skills

Essential

  • Ability to influence opinion, identify risks and propose
  • Exceptional customer service skills
  • Ability to set and monitor KPIs and contribute to individual development plans
  • Excellent written and verbal communication skills, including report writing skills in particular.
  • Excellent written and verbal communication skills, including report writing skills in particular.

Desirable

  • Experience with staff development initiatives and mentoring.

Special Attributes

Essential

  • Ability to prioritise workload and meet deadlines and key performance indicators
  • To be able to expand the use of the Helpdesk within the ESC.
  • To be able to expand the use of the Helpdesk within the ESC.
  • Decision making skills.
  • Ability to stay calm and focussed in a fast paced

Desirable

  • Experience using electronic recruitment systems, particularly TRAC.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Suite 21, Castle Hill Hospital

Castle Road

Cottingham

HU16 5JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Hull University Teaching Hospitals NHS Trust

Address

Suite 21, Castle Hill Hospital

Castle Road

Cottingham

HU16 5JZ


Employer's website

https://www.hey.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Helpdesk Manager

Maxine Buckingham

maxine.buckingham3@nhs.net

01482468491

Details

Date posted

31 July 2023

Pay scheme

Agenda for change

Band

Band 4

Salary

£25,147 to £27,596 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

356-23-5518441

Job locations

Suite 21, Castle Hill Hospital

Castle Road

Cottingham

HU16 5JZ


Supporting documents

Privacy notice

Hull University Teaching Hospitals NHS Trust's privacy notice (opens in a new tab)