Job summary
We are the NHS 111 Mental Health Option service. The service is a 24/7 mental health crisis line for anyone who may be in crisis and in urgent need of help with their mental health.
We are an ageless service operating 24 hours a day, 7 days a week.
We are currently recruiting for a Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
The team are fully office-based on site at Swandean Hospital, Worthing.
Main duties of the job
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
There is no appointment system so the work is fast-paced and varied.
About us
SPFT provides mental health and learning disability care for children, young people and adults across Sussex.
Working in Sussex:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
- 77% identifying the opportunities to show initiative in their roles
We support flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about part time hours, if it works for you and works for the role, we'll do our best to make it happen.
Job description
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Competent IT skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work across the 24 hour period; to include evenings, weekends and nights.
- Shifts are E-7am-3pm, L1pm-9pm, L4 4pm-midnight Night 20.45-07.15
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
See attached Job Description and Person Specification for full details.
Job description
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Competent IT skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work across the 24 hour period; to include evenings, weekends and nights.
- Shifts are E-7am-3pm, L1pm-9pm, L4 4pm-midnight Night 20.45-07.15
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
See attached Job Description and Person Specification for full details.
Person Specification
Knowledge/Experience
Essential
- Demonstrate current experience of working with people with mental health problems
- Experience of in working in urgent care/crisis settings
- Understanding of MHA/Knowledge of Mental Capacity Act (2005)
- Knowledge and experience in Child and Adult safe guarding procedures.
- Evidence of skills in change management and at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group.
- Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office
Person Specification
Knowledge/Experience
Essential
- Demonstrate current experience of working with people with mental health problems
- Experience of in working in urgent care/crisis settings
- Understanding of MHA/Knowledge of Mental Capacity Act (2005)
- Knowledge and experience in Child and Adult safe guarding procedures.
- Evidence of skills in change management and at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group.
- Computer literate. Sound working knowledge of various IT systems including Carenotes and Microsoft Office
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
