Triage Team Administrator

Job description

Job responsibilities

To work directly to the Team Leader and the multi-disciplinary team, providing a comprehensive and highly effective secretarial and administrative support service.

With support from clinicians, make decisions about appropriate onward care

To be responsible for the development of management of effective filing systems, including appointment booking, complex diary management and robust filing systems, adhering to the Trusts policies of file management

Provide a first point of contact for all face to face and telephone enquiries from a broad spectrum of people. This includes taking complex and sensitive telephone calls, listening and guiding callers through a satisfactory response and knowing when to seek appropriate clinician advice. This often involves contact with service users, their carers and advocates and relatives.

Accurately record and screen referrals using agreed criteria and liaise with clinicians to ascertain priority.

Provide excellent administrative and secretarial support, using appropriate software packages (this may include audio typing/speed writing/shorthand), working to strict timescales and to a very high standard of accuracy, following correct Trust presentation standards, using appropriate Trust templates. Documents include meeting minutes and agendas, clinical reports and clinical correspondence.

To maintain electronic service user records on the appropriate Trust software packages in order that all information is up to date.

To maintain clerical service user records, adhering to Trust policy on service user record keeping, standardising procedures for filing service user records and Trust archiving procedures/policy.

To undertake ad-hoc pieces of work, which may include the construction and management of complex spreadsheets and data collection in accordance with the needs of the service, utilising a range of software packages and reports available within the Trust.

To be proactive in organising and prioritising workload, managing own time effectively, highlighting problems as they arise and proposing possible solutions within available resources.

Further details provided in the Job Description

Person Specification

Qualifications

Essential

• NVQ3 qualification / RSA 3 / A level or equivalent experience

Knowledge/Experience

Essential

• Extensive knowledge of a full range of secretarial procedures
• Knowledge of software programmes / packages
• Previous experience in a similar role

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Drayton House

Drayton Lane

Chichester

PO20 2EW

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)