IT Specialist Engineer (Telephony Team)

Job description

Job responsibilities

Ensure specialist or complex IT information is processed in accordance with Trust and external policies and procedures.

Investigate complex IT issues (incidents) raised to the Help Desk by end users in the area of the post holders speciality (Systems/Telecoms/Technology Support Team) and escalated by the 2nd line support resource.

Investigate and resolve root causes of IT problems including severity level 1 incidents and performance issues.

Manage 3rd party vendor relationships

Develop and maintain all appropriate technical manuals and documentation and follow Change Control procedures.

Manage the development of Standard Operating Procedures in the area of focus for this role.

To assist with the planning and delivery of the local IT Business Continuity Plan (BCP) as part of the Trusts overall BCP, including the IT Systems Disaster Recovery Plan. Monitor the usage of these procedures by other IT staff.

To assist, where required, act as a work stream lead or project manager in the planning and implementation of project or developments. This will include as a technical subject matter resource where required.

To proactively monitor and identify any trends or irregular activities on Jobs logged with the Telephony Team that indicate actual or potential IT problems to identify and plan solutions and to action or escalate to the Team Leader as required.

Assist in designing and implementing VoIP, PBX, and cloud-based telephony systems.

Configure and optimize call flows, IVRs and voicemail.

Troubleshoot and resolve day-to-day telephony faults, including call quality issues, dropped calls, connectivity problems, and configuration errors.

Effectively manage the process for assigning, deploying and managing mobile devices.

Manage and ensure compliance on Mobile Device Management (MDM) software.

Be able to take complex telephony solutions and explain to non-technical clinical members of staff.

Enforce company policies on mobile device security, including encryption, remote wipe, and application control.

Experience working with cloud telephony platforms

Ensure seamless integration of mobile devices with corporate networks, email systems, and applications.

Person Specification

Qualifications

Essential

• Significant and Extensive relevant experience in the Telecoms area
• Additional professional technical qualification in a relevant area e.g. Networks, Servers, AD, CCNE, CCNA

Knowledge/Experience

Essential

• Manage and ensure compliance on Mobile Device Management (MDM) software.

Skills

Essential

• Assist in designing and implementing VoIP, PBX, and cloud-based telephony systems.
• Configure and optimize call flows, IVRs and voicemail
• Manage and ensure compliance on Mobile Device Management (MDM) software.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Swandean Northdown Building

Worthing

BN13 3EP

Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)