Receptionist/Telephonist
Sussex Partnership NHS Foundation Trust
The closing date is 27 April 2025
Job summary
Would you like to make a difference and use your people skills to support the provision of mental health services in the community?
We are looking for a friendly, enthusiastic and self-motivated individual to join our busy Assessment & Treatment Service, based at Chapel Street Clinic, Chichester. As well as Chichester, our services cover care in the community for Bognor, Midhurst and the surrounding areas. There is a requirement for occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
The post holder will provide front of house services in the form of reception duties, which will alternate on a weekly basis with switchboard duties. There is also a requirement to support the wider admin team with general administrative duties, ensuring plenty of variety. Effective communication skills and a commitment to caring for patients in the community are required for this rewarding role.
Main duties of the job
The role supports service users and a multi-disciplinary team with telephonist and reception duties including:
- Answering and transferring telephone calls.
- Taking comprehensive messages and relaying them verbally where necessary.
- Typing emailed messages to professionals.
- Updating patients' notes where appropriate.
- Welcoming patients, visitors and carers to sites.
- Opening and directing incoming post.
- Booking rooms for outpatient appointments and meetings.
- Preparing and typing clinic sheets and weekly staff rotas.
- Uploading documents to our patient information system.
- Photocopying and collating.
- Occasional cross-cover of our reception at the Bedale Centre in Bognor Regis.
Ideally you will have:
A good standard of secondary education.
Experience of working with the public in a patient facing or customer service role.
Experience of working in a team.
Experience with Outlook, Word and preferably with patient/customer IT administration systems.
Excellent and accurate keyboard skills.
An eye for detail.
An ability to multi-task and remain calm under pressure.
About us
We are a busy, friendly and caring administration team, based at Chapel Street Clinic in the heart of Chichester's city centre. We provide secretarial and administrative support to a variety of clinical staff across the patch. The administration team consists of telephonists, receptionists, secretaries and senior administrative staff.
As part of our commitment to quality and professionalism, the Trust ensures that all new staff undertake a thorough induction programme. Additional training will be provided at local level and full support is always available as part of ongoing growth and development.
As a mental health trust, we place a large focus on the wellbeing of our staff and ensure our reward packages reflect the important work you do.
As well as knowing you are making a valuable contribution in supporting the care of service users in the community, you can expect to receive:
Generous holiday entitlement, starting at 27 days + bank holidays per annum.
Car parking reimbursement.
NHS pension.
Access to a host of discount schemes (e.g. gyms, shopping, restaurants and cars).
Access to numerous wellbeing and support programmes.
Excellent supervision programmes, with ongoing opportunities for training and development.
The opportunity to grow professionally in the Trust.
Date posted
26 March 2025
Pay scheme
Agenda for change
Band
Band 2
Salary
£23,615 a year per annum
Contract
Permanent
Working pattern
Full-time
Reference number
354-AC-21090-A
Job locations
Chapel Street Clinic
Chapel Street
Chichester
PO19 1BX
Employer details
Employer name
Sussex Partnership NHS Foundation Trust
Address
Chapel Street Clinic
Chapel Street
Chichester
PO19 1BX
Employer's website
https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)
For questions about the job, contact:
Supporting documents
Privacy notice
Sussex Partnership NHS Foundation Trust's privacy notice (opens in a new tab)