Receptionist - Hillrise Newhaven

Sussex Partnership NHS Foundation Trust

This job is now closed

Job summary

Full Time Band 2 Administration Assistant

Lewes and Havens Assessment and Treatment Service

An exciting opportunity has arisen in the High Weald, Lewes and Havens Assessment and Treatment Service for 1 full time Band 2 Administration Assistant based at Hill Rise, Newhaven. We are looking for a well-organized, efficient administrator to be an effective member of the team.

Preferably you will have experience in a medical setting or administration experience elsewhere. You will have good communication, organisational and time management skills. An ability to prioritise effectively in a busy environment is essential and well as having a flexible approach. The main duties of the role include filing clerk duties alongside undertaking reception responsibilities and general administration tasks.

You must be proficient in the use of Microsoft Office including 'Outlook' and 'Word'. Experience in the use of databases is desirable as well as running and maintaining a complex filing system.

Hours: 37.5 Monday - Friday 8.30am to 5pm.

For an informal discussion please contact Sammie Williams. sammie.williams@nhs.net

Main duties of the job

Reception Duties

Working shifts on the out-patient reception desk.

Answering telephone calls, taking messages and passing on accurate information to the relevant members of staff.

Deal with room bookings sent to the Outlook inbox and keep staff updated with their booking requests.

Meet and greet service users, visitors and staff into the out-patient unit. Ensure that the person they are visiting is contacted regarding their arrival.

Promote a positive image of the department by checking that notices and leaflets are up to date and well presented.

Ensuring the reception area and clinic rooms are tidy and secure at the end of each working day.

Opening the daily incoming post and passing to relevant person.

Preparing prescription requests for reception supervisor.

About us

As a mental health trust, Sussex Partnership places a huge focus on the wellbeing of our staff, as well as ensuring our reward packages reflect the immensely important work they do.

Your benefits:

Access to a host of discount schemes including Blue Light Card!
Generous holiday entitlement (starting at 27 days + 8 bank holidays)
Excellent NHS Pension
Discounted gym memberships
A position within a trust rated as 'Outstanding' for caring and 'Good' overall by the CQC
Access to full psychological support via our internal wellbeing team

Excellent supervision programmes, with ongoing opportunities for training and development

Date posted

17 March 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

354-AE-21108

Job locations

Hillrise.

Church Hill,

Newhaven, East Sussex,

BN9 9HH

Job description

Job responsibilities

Administration Tasks

Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to others as appropriate.

Ensure that general office supplies are monitored especially with regards to the patient filing system.

Ensure that all complaints, comments and suggestions are dealt with appropriately by timely reporting to supervisor.

Job description

Job responsibilities

Administration Tasks

Dealing with routine enquiries in a pleasant and helpful manner, communicating relevant information and referring to others as appropriate.

Ensure that general office supplies are monitored especially with regards to the patient filing system.

Ensure that all complaints, comments and suggestions are dealt with appropriately by timely reporting to supervisor.

Person Specification

Qualifications

Essential

NVQ2 or equivalent or GCSE at Grade C or above in English and Maths

Knowledge/Experience

Essential

Previous experience of working in an administrative environment using computerised data systems.
Understanding of Data Protection Act.
Experience of working in a customer service environment particularly reception.

Person Specification

Qualifications

Essential

NVQ2 or equivalent or GCSE at Grade C or above in English and Maths

Knowledge/Experience

Essential

Previous experience of working in an administrative environment using computerised data systems.
Understanding of Data Protection Act.
Experience of working in a customer service environment particularly reception.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.