Job responsibilities
Communication and Relationship Skills
Champion and promote quality as a key focus within the ILT and with clinical teams across inpatient and community settings.
Design and deliver engaging training to staff at all levels, including senior management, supported by clear, jargon-free reference materials and resources.
Lead on the development and implementation of a comprehensive programme of education, covering all areas of ILT operation, liaising with senior Quality/Regulation colleagues where appropriate, to ensure that activity is in line with existing strategy, plans and processes.
Design effective training tools, making good use of relevant available technology.
Develop excellent working relationships with colleagues across, and externally to, the Trust.
Work closely with the Legal Compliance Facilitator and Claims and Legal Services Manager, ILT, to identify areas of learning need and to develop appropriate training materials and/or guidance.
Provide credible leadership and expert advice to colleagues within the ILT and to wider clinical teams across, and externally to, the Trust.
Handle and communicate sensitive, contentious and complex information effectively, using strong interpersonal skills, tact, knowledge and experience of the subject matter to overcome resistance and strong emotion when required.
Knowledge, training and experience
Possess extensive specialist and working knowledge of a range of legal frameworks including the Mental Capacity Act, Mental Health Act, Coroners and Justice Act and associated and other legal processes and requirements for compliance. Be able to present this highly complex information to a range of internal and external stakeholders.
Possess and demonstrate experience and knowledge of legal processes and procedures set out in Trust policies.
Design, lead and deliver training programmes in areas to include, but not be limited to, the Mental Health Act, the Mental Capacity Act and Coroners & Justice Act 2009.
Design and implement online training on Trust and other platforms (including online if required).
Monitor the delivery of training, attendance and improvement in areas where training has been delivered.
Monitor and act upon feedback following training. Show resilience and a strong desire to improve where necessary.
Provide accurate, up to date and clear advice on the MHA 1983, MCA 2005, CJA 2009 and related legislation, regulations, guidance, policy and practice to staff as required, and as appropriate within the banding.
Take responsibility for self-directed learning and development in order to maintain a thorough and up to date knowledge base in the MHA 1983, MCA 2005, CJA 2009 and associated legislation, regulations, guidance and case law.
Analytical and judgemental skills
Collate and analyse training evaluation, identify trends and implement measures to facilitate improvement in subject matter and/or delivery style/method where appropriate.
Planning and organisational skills
Demonstrate a high degree of ability to organise and prioritise workloads.
Ensure flexibility of workstreams to meet changing or conflicting priorities or requirements. Be fully aware of the point of progress of all key workstreams at any time.
Take a lead, proactive role in planning, managing and overseeing the delivery of targeted quality improvement projects, monitoring and logging progress against deliverables.
Take a lead role working with the team and colleagues to oversee the formulation and development of long-term training plans to meet the Trust's strategic aims and legal responsibilities.
Have superb self-management, motivation and time management skills and the ability to motivate others, even when the subject matter is highly challenging and complex.
Physical skills
The post-holder will be based at a location to be agreed, however will be required at times to travel across Sussex to attend training and meetings.
This job role will support remote working, subject to the needs of the service being met.
The post-holder must have the ability to construct written/typed training materials and audit feedback that must accurately convey highly complex and often sensitive information with no ambiguity and in an engaging manner.
The postholder must be able to deal with conflicting demands on their time, but maintain their accuracy and level of detail regarding highly complex issues and where a prompt response is required.
Patient care
The post-holder is expected to champion high-quality care for our patients through their commitment to improving quality of legal practice and to support clinicians to make effective decisions whilst providing that care.
Financial and physical resources
Check and sign off claims from the Trust's cohort of Associate Hospital Managers, ensuring this is done in a timely fashion and that communication with this cohort is always of a high standard of clarity and accuracy.
Information resources
Manage and analyse evaluation data relating to training provided.
Work with the Quality Manager and Analyst to visualise this data clearly and effectively.
Undertake a lead role in the development, review and testing of functionality on Carenotes and any replacement patient information system.
Assist with the design of/specify new or changed services or assist the system developers to do so.
Demonstrate in-depth knowledge of the availability of relevant datasets in Report Manager, Power BI and other data warehouses.
Develop or create statistical reports requiring the use of formulae in Excel.
The postholder must be highly competent in using Excel, Word, Powerpoint and Report Manager, and have the relevant IT skills to carry out the activities required for the post.
To comply with the Data Protection Act 1998 (and subsequently the new DPA Bill and GDPR), Freedom of Information Act 2000 and Department of Health Code of Confidentiality in line with Trust procedures.
To adhere to the Trusts policies on health records management including creation, use, storing and retention and disposal of records.
Research and development
Responsible, as an integral part of the role, for initiating and developing training and development activities that support the Trust's quality agenda around legal compliance.
Freedom to act
The post-holder will be required to work independently and on their own initiative and will be responsible for deciding how expected results are best achieved using their experience and expertise in the subject matter.
Effort, skills and working
Physical skills:
The postholder must have the ability to construct written/typed responses to queries that must accurately convey highly complex and sensitive information with no ambiguity, in circumstances that often have a short deadline.
This role requires working at a VDU and typing for long periods of time
Mental effort:
The post-holder must be able to deal with highly sensitive, complex and emotive information.
The role requires the ability to concentrate for prolonged periods of time on highly complex tasks to formulate a picture of practice quality and to provide accurate advice and guidance to clinical teams and others.
The postholder must be able to give absolute in-depth mental attention to the subject matter.
The postholder is required to adhere to the highest standards of quality of work at all times.
Emotional effort:
The postholder must have the confidence to deliver training to staff who may be under emotional pressure, provide support and guidance to them and be resilient.
The post-holder, in carrying out their duties, may be exposed to potentially distressing information or circumstances.
