Job summary
We are the Sussex Mental Healthline. We provide a 24/7 telephone service offering listening support, advice, information and signposting to anyone experiencing difficulties with their mental health. We are a positive and caring team of nurses, occupational therapists, therapists, support workers (and more...).
The Sussex Mental Healthline exists as a recognition of the fact that Mental illness and distress can occur at any time. Our service aims to support people when they need us; 24 hours a day, 7 days a week.
We are currently recruiting for a Sussex Mental Healthline Operator to join our busy team. You will be joining a friendly, supportive and dedicated team of Clinicians and Call Operators responding to Sussex-wide callers who require support for their own or others Mental Health difficulties.
All work is telephone based and we may be able to offer some remote working which can be negotiated in response to service need. We have office space in Sussex which you will be expected to work from on a regular basis.
Main duties of the job
As a Call Operator you will be trained in a specific triage tool, to be utilised alongside your existing skills, to support callers and where necessary escalate to a clinician or signpost to services across Sussex.
We place a large focus on staff training, including a bespoke induction and plenty of on-going in-house training. You will benefit from a full and robust supervision package, with ample opportunities for group reflection, development and mentoring.
The Sussex Mental Healthline is a free service which is open to anyone within the Sussex Region. There is no appointment system so the work is fast-paced and varied.
About us
SPFT provides mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.
Working in Sussex:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
We'd love you to join our organisation that is rated 'good' overall and 'outstanding' for caring by the CQC. Our staff agree, in our recent staff survey 82% told us that they recognise that care for patients is our top priority.
Key staff survey results include:
- 70% highlighting flexible working opportunities as a key point for satisfaction at work
- 79% reporting feeling able to make suggestions to improve the work within their team
- 77% identifying the opportunities to show initiative in their roles
We encourage flexible working. We know that a positive work/ life balance brings about huge health-related benefits, which has a positive impact on the care we provide. Please speak to us about flexible working, for example, home-working, part time hours, flexible start/ finish times or anything else. If it works for you and works for the role, we'll do our best to make it happen.
Job description
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Competent IT skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work flexible hours; to include evenings, weekends and nights
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
SPFT staff have the capacity to work from home remotely where applicable and in agreement with your Line Manager.
See attached Job Description and Person Specification for full details.
Job description
Job responsibilities
To be successful in this role you will share our passion, desire and empathetic approach to supporting people of all ages with complex mental health needs, who are often experiencing crisis.
Requirements:
- Excellent interpersonal and communication skills
- Competent IT skills
- Experience of working with people with Mental Health needs
- Comfortable working in a fast-paced and varied and demanding role
- Ability to work flexible hours; to include evenings, weekends and nights
- Able to work autonomously
- Ability to travel and work from an office base in Sussex
Flexibility with working patterns to include some weekend and evening work is essential. This does bring with it increased rates of pay for unsocial hours as set out under the Agenda for Change (AfC) guidelines.
SPFT staff have the capacity to work from home remotely where applicable and in agreement with your Line Manager.
See attached Job Description and Person Specification for full details.
Person Specification
Knowledge/Experience
Essential
- Demonstrate current experience of working with people with mental health problems
- Knowledge of MHA (1983/2007) and DOLs
- Knowledge of Mental Capacity Act (2005)
- Child and Adult safe guarding procedures
- Change management at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group
Person Specification
Knowledge/Experience
Essential
- Demonstrate current experience of working with people with mental health problems
- Knowledge of MHA (1983/2007) and DOLs
- Knowledge of Mental Capacity Act (2005)
- Child and Adult safe guarding procedures
- Change management at organising and prioritising their workload
- Demonstrate ability to enhance care through evidence based knowledge
- Demonstrate professional development relevant to the specific care group
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
