Team Administrator

Sussex Partnership NHS Foundation Trust

This job is now closed

Job summary

In this role you will be providing administrative support to our clinical team, giving them the support they need to provide exceptional care to children and young people across Sussex.

This is a busy and varied post with a lot of telephone communication, typing and processing of referrals. You will provide support to a broad multi-disciplinary team, dealing with queries from clients, Doctors, other agencies and members of the public as well as the competing demands of our clinical team.

You will be working with a number of teams and will need to develop strong links with colleagues and the rest of the CAMHS teams, including psychiatry.

Once you have completed our thorough induction and training programme, you will be provided with the autonomy to work independently and complete your role to the best of your ability. You will receive excellent supervision and support and we are committed to staff professional development and encourage in-house training opportunities.

Main duties of the job

Processing incoming referrals, uploading onto our electronic patient record and following processes accurately. Typing and/or formatting letters and reports for doctors and other clinical staff inputting data onto electronic patient records. Answering telephone calls efficiently and professionally, taking accurate messages and ensuring they are passed on and uploaded to the electronic patient record. Managing Outlook diaries. Contacting families to arrange appointments and sending appointment letters to confirm. Managing Outlook admin inbox. Joining regular meetings and minuting if required. Assisting the clinical team with any queries.

About us

This is an exciting, challenging, very busy and vital Child and Adolescent Mental Health Service, offering mental health services to young people up to the age of 18. Our teams are based in various localities.

This is a great Service to work in, no two days will be the same, our teams are hard-working, inclusive and supportive.

We offer development opportunities for our admin professionals through training and secondments and we hold annual admin professionals' conferences.

Our focus is on staff wellbeing, we have regular 1-1 meetings where we can discuss things confidentially and we encourage peer support and training.

We have our own admin microsite on the staff intranet and we send out quarterly admin newsletters. We keep in touch, even in these Covid-19 times whilst working remotely.

To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID

Date posted

04 October 2023

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

354-CS-21340

Job locations

Highmore

Western Road

Hailsham

BN27 3DY

Job description

Job responsibilities

To provide a comprehensive range of administrative services to the team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies.

To consistently deliver a client focussed service that promotes good customer service and effective working relationships.

Job description

Job responsibilities

To consistently deliver a client focussed service that promotes good customer service and effective working relationships.

Person Specification

Qualifications

Essential

NVQ 3 or equivalent qualifications
Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of administrative procedures
Experience of producing documents to a high standard of presentation with good accuracy
Experience of developing, managing and maintaining office information systems
Experience of working as part of a team

Person Specification

Qualifications

Essential

NVQ 3 or equivalent qualifications
Good standard of secondary education; GCSE at Grade C or above or equivalent

Knowledge/Experience

Essential

Proven experience of a range of administrative procedures
Experience of producing documents to a high standard of presentation with good accuracy
Experience of developing, managing and maintaining office information systems
Experience of working as part of a team

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.