Job summary
Are you an experienced receptionist/administrator with excellent administration and communication skills along with excellent customer service? You would need to have a good understanding of confidentiality and the ability to maintain a calm approach under pressure? If that sounds like you, read on!
We have an exciting opportunity for you to join the friendly administration team within the very busy Winchester & Test Valley Specialist CAMHS Team.
Excellent communication and listening skills are required for this role, along with organisational and problem-solving skills. IT skills, accuracy, flexibility, and the ability to work as part of a teamare all essential for this role.
CAMHS community teams consist of staff across Hampshire that have expertise in working with children/young people with complex mental health difficulties and their families/carers.
This position will be based in Andover, with an expectation of also working in our satellite office based in Winchester.
We are unable to offer sponsorship for this position.
Main duties of the job
To provide an effective and competent level of administrative and reception support to the Winchester & Test Valley Specialist CAMHS team and consistently deliver a client focussed service, which promotes good customer service and effective working relationships.
Tasks include greeting service users face to face, taking telephone enquiries from service users, diary management; arranging appointments; correspondence; email management; spreadsheet management; scanning; dealing with/distributing post.
About us
We are a large NHS Mental Health Trust and we are looking for people to help us to provide high quality services for patients, carers and the local communities we serve.
We are a committed team of individuals, like-minded in our devotion to the mental health of our Service community.
We are committed to developing a team that is fully representative of the communities that we serve, and especially welcome applications from individuals with protected characteristics that are currently under-represented in our workforce. We welcome applications from those with lived experience or supporting a family member or friend or in voluntary or paid work in a community, clinical, voluntary sector or clinical-academic setting.
We want patients and staff to recommend our organisation as a place where they would be happy for their friends and family to be treated. You can help us do this by bringing your skills, experience and commitment to Sussex Partnership.
Job description
Job responsibilities
Able to work on own initiative and prioritise work, within defined policies and procedures and to set timescales. Have a flexible/adaptable approach to their work in order to meet various deadlines. Produce documents to a good standard, using Trust templates, in line with Trust guidelines. Type documents, letters, emails and reports when required. Photocopy, scan and upload documents when required. Input data into Carenotes and Excel databases, monitor and print reports from computerised systems when required. Deal with routine enquiries in a pleasant and helpful manner, communicate relevant information and refer to others as appropriate.
Answer telephone calls, take messages and pass on accurately in a timely manner to the relevant departments/person and record them in Carenotes. Make room bookings and ensure that electronic diaries are kept up to date. Assist with organising meetings and events as requested. Cover reception, meet, greet and direct visitors and staff. Store documents when required in accordance with the Trust Health Records policy. Ensure that general office supply levels are maintained. Demonstrate office systems to new starters. Ensure that general office supply levels are maintained.
Job description
Job responsibilities
Able to work on own initiative and prioritise work, within defined policies and procedures and to set timescales. Have a flexible/adaptable approach to their work in order to meet various deadlines. Produce documents to a good standard, using Trust templates, in line with Trust guidelines. Type documents, letters, emails and reports when required. Photocopy, scan and upload documents when required. Input data into Carenotes and Excel databases, monitor and print reports from computerised systems when required. Deal with routine enquiries in a pleasant and helpful manner, communicate relevant information and refer to others as appropriate.
Answer telephone calls, take messages and pass on accurately in a timely manner to the relevant departments/person and record them in Carenotes. Make room bookings and ensure that electronic diaries are kept up to date. Assist with organising meetings and events as requested. Cover reception, meet, greet and direct visitors and staff. Store documents when required in accordance with the Trust Health Records policy. Ensure that general office supply levels are maintained. Demonstrate office systems to new starters. Ensure that general office supply levels are maintained.
Person Specification
Essential / Desirable
Essential
- NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
- Previous experience of working in an administrative environment using computerised data systems
- Understanding of Data Protection Act
- Ability to work effectively as part of a team
- Working knowledge of Microsoft Office, including Word and Excel
- Ability to deal with distressing or emotional circumstances on a daily basis
Desirable
- Knowledge of NHS issues
- Ability to travel across sites
Person Specification
Essential / Desirable
Essential
- NVQ2 or equivalent / good standard of secondary education; GCSE at Grade C or above
- Previous experience of working in an administrative environment using computerised data systems
- Understanding of Data Protection Act
- Ability to work effectively as part of a team
- Working knowledge of Microsoft Office, including Word and Excel
- Ability to deal with distressing or emotional circumstances on a daily basis
Desirable
- Knowledge of NHS issues
- Ability to travel across sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
