Job summary
Would you like to make a difference and use your administration and secretarial skills to support the provision of mental health services in the community?
We are looking for a friendly, enthusiastic and self-motivated individual to join our administration team, based at New Park House .
You will work as part of a multidisciplinary team, ensuring an efficient and confidential service. The roles provide plenty of variety in a fast-paced environment, where your prioritising skills will be highly valued.
Evidence of a good general education is required, together with excellent organisational and IT skills. Flexibility, the ability to work on your own initiative and effective communication skills are all essential for these rewarding roles.
Main duties of the job
To provide a comprehensive range of secretarial and administrative services to the team. To liaise with other departments and services and to respond effectively to enquiries from the general public, service users, referrers and other agencies and professionals. To consistently deliver a client focused service, which promotes good customer service and effective working relationships.
About us
We provide mental health and learning disability care for children, young people and adults across Sussex and for children and young people in Hampshire.
Working in Sussex:
- Travel easily between coast and countryside, with a blend of picturesque villages and seaside towns there's always new experiences to be enjoyed
- Embrace the city life with great access to visit Brighton and London
- With easy access to Gatwick and Heathrow and excellent railway links across the UK there is plenty of opportunity for adventure
Job description
Job responsibilities
-
The roles support Consultant Psychiatrists and clinical staff with administrative and secretarial duties, including:
- Typing and sending clinic letters
- Booking appointments and diary management
- Telephone calls to and from service users, carers, staff
You will require:
- GCSE standard or equivalent in Maths and English
- Fast and accurate typing skills
- Previous secretarial/administration experience
- Knowledge of software programmes/IT systems, ideally Microsoft Office including Word and Outlook
- The ability to remain calm under pressure
Please refer to the job description and person specification for full details.
Job description
Job responsibilities
-
The roles support Consultant Psychiatrists and clinical staff with administrative and secretarial duties, including:
- Typing and sending clinic letters
- Booking appointments and diary management
- Telephone calls to and from service users, carers, staff
You will require:
- GCSE standard or equivalent in Maths and English
- Fast and accurate typing skills
- Previous secretarial/administration experience
- Knowledge of software programmes/IT systems, ideally Microsoft Office including Word and Outlook
- The ability to remain calm under pressure
Please refer to the job description and person specification for full details.
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Skills
Essential
- Ability to deal sensitively with staff and clients in person and on the telephone. Ability to communicate effectively.
- Ability to liaise on behalf of the team both within and outside the organisation
- Awareness of the importance of confidentiality - ability to work within appropriate boundaries.
- Ability to use good judgement skills when dealing with enquiries and problems
- Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates
- Planning, organising and facilitating meetings and minute taking
- Ability to work on own initiative and prioritise own workload
- Ability to work to tight deadlines and deal with conflicting demands
- Ability to work collaboratively within a team.
- Maintains stationery stock levels
- Knowledge of Microsoft Word, Excel, Outlook, Power point
- Ability to be able to concentrate on specific activities for prolonged periods of time
- Ability to be able to deal with conflicting demands
- Ability to deal with multiple deadlines
- Ability to deal with emotionally sensitive and challenging material
- Ability to use computer equipment
Person Specification
Qualifications
Essential
- NVQ 3 or equivalent
- RSA 3 or equivalent experience and evidence of further practical experience or equivalent
- Good standard of secondary education; GCSE at Grade C or above or equivalent
Skills
Essential
- Ability to deal sensitively with staff and clients in person and on the telephone. Ability to communicate effectively.
- Ability to liaise on behalf of the team both within and outside the organisation
- Awareness of the importance of confidentiality - ability to work within appropriate boundaries.
- Ability to use good judgement skills when dealing with enquiries and problems
- Ability to be able to plan workload, manage diaries, organise appointments, planning workload associated with key meeting dates
- Planning, organising and facilitating meetings and minute taking
- Ability to work on own initiative and prioritise own workload
- Ability to work to tight deadlines and deal with conflicting demands
- Ability to work collaboratively within a team.
- Maintains stationery stock levels
- Knowledge of Microsoft Word, Excel, Outlook, Power point
- Ability to be able to concentrate on specific activities for prolonged periods of time
- Ability to be able to deal with conflicting demands
- Ability to deal with multiple deadlines
- Ability to deal with emotionally sensitive and challenging material
- Ability to use computer equipment
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
