Job summary
This is an exciting opportunity to join the Early Help Team within CAMHS (Child and Adolescent Mental Health Service).
The Team Administrators role is to provide a comprehensive range of administrative services. This will include liaising with other departments and services, and to respond effectively to enquiries from the general public, service users, referrers, and other agencies.
We aim to consistently deliver a client focussed service that promotes good customer service and effective working relationships.
The successful candidate would need to have excellent organisational, communication and administrative skills. The ability to work on your own initiative and as a team whilst maintaining a calm approach under pressure is essential. Flexibility, problem solving skills, listening skills, a confidential approach, the ability to work to tight deadlines are all vital for this role.
This role will be predominantly office based with potential for some home working.
Main duties of the job
To provide a comprehensive range of administrative services to the team. This will include handling telephone enquiries from patients and their families, carers and professionals in a pleasant and helpful manner ensuring to take accurate messages and communicating information clearly.
The duties include carrying out administrative tasks such as processing new referrals, typing letters and reports, arranging appointments, email management, maintaining databases, data entry, ordering stationery, goods and services, photocopying, scanning and other admin tasks as required.
If you enjoy being a part of a team, are creative, seeking a new challenge and want to make a positive difference to the lives of children & young people and their families, then we would be delighted to hear from you.
Experience of working in the NHS would be an advantage.
For further role information please refer to the job description and person specification attached.
About us
Hampshire CAMHS is an innovative service for children and families offering mental health services to young people up to the age of 18. Our teams are based in various localities within Hampshire. We are part of Sussex Partnership NHS Foundation Trust.
Administrative services within our teams are crucial to the success of our clinical work, and we rely heavily on the support, innovation and creativity of our admin colleagues. You will be joining an enthusiastic and vibrant team who are passionate about children and young people's mental health, and a service where administrative input is highly regarded and valued.
Our focus is on staff wellbeing, we have regular 1-1 meetings where we can discuss things confidentially and we encourage peer support and training. We offer development opportunities for our admin professionals through training and secondments and we hold an annual admin professionals' conference.
We have our own admin microsite on the staff intranet and we send out quarterly admin newsletters. We keep in touch whilst working remotely via daily huddles and Skype chats to enable us to stay connected with each other.
Job description
Job responsibilities
For detailed information about the role, please refer to the attached job description and person specification.
To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID
Job description
Job responsibilities
For detailed information about the role, please refer to the attached job description and person specification.
To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID
Person Specification
Qualifications
Essential
- NVQ 3 in Business & Administration or evidence of equivalent practical experience
- Good standard of secondary education; GCSE at Grade C or above
Knowledge/Experience
Essential
- Proven experience of a range of secretarial procedures
- Proven experience of working as an administrator or secretary
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of generating own correspondence
- Experience of working as part of a team
Desirable
- Experience of working within the NHS
Skills
Essential
- Ability to liaise on behalf of the team both within and outside the organisation
- Excellent Communication Skills
- Awareness of the importance of confidentiality - ability to work within appropriate boundaries.
- Ability to work to tight deadlines and deal with conflicting demands
- Ability to work on own initiative and prioritise own workload
- Knowledge of Microsoft Word, Excel, Outlook, Power point
- Ability to travel across sites
Person Specification
Qualifications
Essential
- NVQ 3 in Business & Administration or evidence of equivalent practical experience
- Good standard of secondary education; GCSE at Grade C or above
Knowledge/Experience
Essential
- Proven experience of a range of secretarial procedures
- Proven experience of working as an administrator or secretary
- Experience of producing documents to a high standard of presentation with good accuracy
- Experience of maintaining office systems
- Experience of generating own correspondence
- Experience of working as part of a team
Desirable
- Experience of working within the NHS
Skills
Essential
- Ability to liaise on behalf of the team both within and outside the organisation
- Excellent Communication Skills
- Awareness of the importance of confidentiality - ability to work within appropriate boundaries.
- Ability to work to tight deadlines and deal with conflicting demands
- Ability to work on own initiative and prioritise own workload
- Knowledge of Microsoft Word, Excel, Outlook, Power point
- Ability to travel across sites
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
