Service User Leader

Sussex Partnership NHS Foundation Trust

This job is now closed

Job summary

We have a exciting vacancy for an Expert by Experience in our Forensic Healthcare services. The role of Service user lead is an integral part of our leadership team ensuring that the 'patient voice' is heard and that we continue to work collaboratively and innovatively to improve the patient experience. You will be working as part of a team of professional leads and operational managers to influence and achieve our participation strategy as well as other strategic objectives. You will also be working closely with the Trust participation team. The role will involve working with patients across our three inpatient services in East and West Sussex whilst also supporting our patients in the community.

Main duties of the job

o Attendance and presenting at senior meetings .o Proactively working to ensure they are linked in with the existing service user/carer forumso Chairing of Patient focus groupso Representing the service both internal / externallyo Attendance at Leadership Forums and to provide a specialist insight regarding patients and carers matters at these eventso Provide a positive challenge to senior leaders in relation to service user and carer involvemento Working with service users/cares/local communities and build relationshipso Providing support and reassurance to service users to enable them to contribute to service improvemento Providing and developing performance data that help convey the service user voice in a clear wayo Developing systems and processes for enabling feedback from service userso Developing evidence base in relation to service user and carer feedbacko Sharing findings of feedback at a senior levelo Being part of or leading projects as agreed by the senior leadership team

About us

The Forensic Healthcare Delivery Service works with Service Users who have been in contact with the criminal justice system. Forensic mentalhealthcare requires a skilful and often innovative approach to the care of distressed and severely ill people; working with the most challengingservice users can also bring some of the greatest professional rewards. The concept of secure recovery underpins our services and our multidisciplinary team strive to deliver excellent care.

Date posted

28 June 2023

Pay scheme

Agenda for change

Band

Band 8a

Salary

£50,952 to £57,349 a year Pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

354-FH-20370

Job locations

The Firs

The Drive

Hellingly

BN27 4ER

Job description

Job responsibilities

To be a positive role model for other people overcoming mental health challenges, other workers and members of the public To work effectively within a multidisciplinary setting, holding self and colleagues to account appropriately and demonstrating personalcommitment to leadership. Achieve an agreed set of performance targets Provide a service within the agreed financial resources and achieve all financial targets, including cost efficiency savings ensuring maximum value in terms of cost effectiveness. To contribute in the planning and delivery of service objectives, managing specific change projects as required, ensuring customerfocus, consistency, quality, and cost effectiveness. Support learning from complaints and communications, ensuring effective communication of recommendations and monitoring actionsto ensure they are fully implemented. To promote and display via personal actions support for the Trusts key policies on Equality and Diversity, Exemplar Employer and useof the recovery orientated approach for people with longer term problems Deputise for colleagues as required Develop good working relationship with service user and carer Governors and support them in their role as appropriate Supporting the implementation of the Trust wide involvement strategy

Job description

Job responsibilities

Person Specification

Qualifications

Essential

Educated to degree/ diploma level with a relevant qualification or equivalent experience
Post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Knowledge/Experience

Essential

Lived experience of mental health problems including experience of mental health services
Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
Experience of managing a diverse multi-site team
Experienced service user involvement, preferably within mental health service
Understanding of surveys (such as the friends and family test) and their potential and the ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
Experience in the leading and development of service user involvement programmes
Proven experience of delivering successful programmes of service improvement
Excellent communication skills and demonstrable evidence of the application of these

Person Specification

Qualifications

Essential

Educated to degree/ diploma level with a relevant qualification or equivalent experience
Post graduate management qualification or equivalent level of experience and proven ability to perform at this level

Knowledge/Experience

Essential

Lived experience of mental health problems including experience of mental health services
Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
Experience of managing a diverse multi-site team
Experienced service user involvement, preferably within mental health service
Understanding of surveys (such as the friends and family test) and their potential and the ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
Experience in the leading and development of service user involvement programmes
Proven experience of delivering successful programmes of service improvement
Excellent communication skills and demonstrable evidence of the application of these

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information