Service User Lead

Sussex Partnership NHS Foundation Trust

Information:

This job is now closed

Job summary

This is an exciting role for someone with lived experience of mental health problems and of using mental health services.

The applicant will have experience and skills in leadership and service development to help us ensure that the experience of those who use the service is at the forefront of any decisions and service change.

To protect the health and safety of our staff/workers, patients, and those attending our sites, we encourage our workforce to get fully vaccinated against COVID

Main duties of the job

Job outline:

  • To lead on and manage service user involvement and participation within Health in Mind (HiM).
  • To lead on the development and implementation of the Health in Mind Peer Mentorship Programme.
  • To be a key member in the leadership team of Health in Mind representing the service user perspective.
  • To ensure ongoing representation of the service user voice in the development, improvement and provision of Health in Mind services.

About us

Health in Mind is the IAPT and Primary Care Mental Health Service for East Sussex and part of the Sussex Partnership NHS Trust.

From the popular seaside destinations of Eastbourne and Hastings, to the culture-rich historic towns of Lewes and Battle and the sweeping countryside locations within the South Downs and Wealden, East Sussex is a beautiful place to work and has so much to offer.

Working at Health in Mind will provide you with diverse and interesting opportunities to gain experience in a variety of settings and environments. We receive referrals through a number of routes including self-referrals and those by General Practitioners. We work closely with our Service-User Steering Group to refine and improve the service we offer to meet the needs of the local client group. Furthermore, we place emphasis on staff wellbeing and participation and have a dedicated Staff Wellbeing Champions Team working in close cooperation with a highly committed and friendly leadership and staff team.

Date posted

01 July 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,057 to £45,839 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

354-PC-20369

Job locations

Woodside (Head Office)

Hellingly

BN27 4ER


Job description

Job responsibilities

We are looking for someone who has:

  • lived experience of mental health problems and experience of using services similar to Health in Mind.

  • relevant leadership/management qualification or equivalent experience, and is educated to degree/ diploma level.

  • excellent communication skills and the experience of working with a diverse range of stakeholders.
    • a proven track record of involving and motivating others in supporting improvements

    WHAT CAN WE OFFER YOU?

    • The opportunity to work in a successful service and be an integral part of our current service expansion
    • Excellent supervision structures, with ongoing opportunities for training and development
    • Opportunities to join project steering groups to shape the service
    • Generous holiday entitlement (starting at 27 days + 8 bank holidays)
    • Market leading NHS pension scheme

    Flexibility is built into our service, and different working patterns are offered to suit the diverse needs of our team members although these will need to fit around meeting and supervision times. Our monthly Service User Steering Group meeting, for example, takes place on a Tuesday evening

Job description

Job responsibilities

We are looking for someone who has:

  • lived experience of mental health problems and experience of using services similar to Health in Mind.

  • relevant leadership/management qualification or equivalent experience, and is educated to degree/ diploma level.

  • excellent communication skills and the experience of working with a diverse range of stakeholders.
    • a proven track record of involving and motivating others in supporting improvements

    WHAT CAN WE OFFER YOU?

    • The opportunity to work in a successful service and be an integral part of our current service expansion
    • Excellent supervision structures, with ongoing opportunities for training and development
    • Opportunities to join project steering groups to shape the service
    • Generous holiday entitlement (starting at 27 days + 8 bank holidays)
    • Market leading NHS pension scheme

    Flexibility is built into our service, and different working patterns are offered to suit the diverse needs of our team members although these will need to fit around meeting and supervision times. Our monthly Service User Steering Group meeting, for example, takes place on a Tuesday evening

Person Specification

Qualifications

Essential

  • Relevant leadership/management qualification or equivalent experience or skill set which would enable the person to succeed in this role
  • Educated to degree/master's level or equivalent level of experience and proven ability to perform at this level

Knowledge/Experience

Essential

  • Lived experience of mental health problems and experience of using mental health services similar to Health in Mind
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
  • Experience of managing projects and working closely with others to achieve a goal
  • Measurable track record in involving and motivating others in supporting improvements.
  • Experience of service user involvement, preferably within mental health service
  • Understanding of surveys, audits and evaluation and their potential to increase understanding of the service and contribute to service development
  • Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
  • Knowledge and experience of managing change involving other people in the workplace
  • Excellent communication skills and demonstrable evidence of the application of these
  • Proven report analysis and writing skills
  • The ability to build purposeful relationships with key external partners and staff throughout the Service
  • The ability to analyse problems, situations and information, think laterally and present innovative and feasible solutions
Person Specification

Qualifications

Essential

  • Relevant leadership/management qualification or equivalent experience or skill set which would enable the person to succeed in this role
  • Educated to degree/master's level or equivalent level of experience and proven ability to perform at this level

Knowledge/Experience

Essential

  • Lived experience of mental health problems and experience of using mental health services similar to Health in Mind
  • Experience of developing and maintaining effective partnerships with stakeholders in the redesign of services
  • Experience of managing projects and working closely with others to achieve a goal
  • Measurable track record in involving and motivating others in supporting improvements.
  • Experience of service user involvement, preferably within mental health service
  • Understanding of surveys, audits and evaluation and their potential to increase understanding of the service and contribute to service development
  • Ability to provide and receive complex and emotive information with staff, service users, carers and other stakeholders
  • Knowledge and experience of managing change involving other people in the workplace
  • Excellent communication skills and demonstrable evidence of the application of these
  • Proven report analysis and writing skills
  • The ability to build purposeful relationships with key external partners and staff throughout the Service
  • The ability to analyse problems, situations and information, think laterally and present innovative and feasible solutions

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Woodside (Head Office)

Hellingly

BN27 4ER


Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Sussex Partnership NHS Foundation Trust

Address

Woodside (Head Office)

Hellingly

BN27 4ER


Employer's website

https://www.sussexpartnership.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

CBT Lead

Clea Alber

clea.alber@nhs.net

07795237133

Date posted

01 July 2022

Pay scheme

Agenda for change

Band

Band 7

Salary

£40,057 to £45,839 a year pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

354-PC-20369

Job locations

Woodside (Head Office)

Hellingly

BN27 4ER


Supporting documents

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