Lancashire & South Cumbria NHS Foundation Trust

Clinical Administrator

This job is now closed

Job summary

At LSCFT we are passionate about providing high quality patient centred care. We are currently recruiting a forward thinking, reliable and enthusiastic Administration team member to join our busy administration team based at The Shorelands, Fylde Coast.

As a vital team member you will provide excellent administration and communication skills and work flexibly in response to the service needs. You will have strong interpersonal and organisational skills, be computer literate and be able to use a variety of systems including Excel and Microsoft Office, possess excellent time management skills along with the ability to manage competing demands and priorities.

This is a very varied role and would suit someone who is highly motivated and capable of working on their own initiative, with a medium level of supervision.

Working Pattern: Full Time

Hours/Sessions per week: 37.5 Hours

Main duties of the job

This is an exciting opportunity for a committed individual to join the Administrative Team and assist in the smooth running of the service.This will include:

Provide a range of secretarial duties to the team or department
Attend departmental meetings on a regular basis
Ensure data is inputted accurately and timely and proactively
Be the first point of contact for the team or department. Greeting visitors, answering telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
Respond to queries, dealing with routine matters and passing on more complex queries to the appropriate member of staff
Provide day to day support to clinical teams and colleagues
Work collaboratively with the appropriate management teams and other departments and ensure that all cases are dealt with in a timely manner
Typing appointments/discharge letters

The successful candidate will have a good all round administration skills/experience and knowledge of customer service. You will be required to work flexibly in response to the needs of the networks administration service, providing cover to various sites as directed by their administration line manager to ensure continuity of a quality service provision.

The Fylde coast admin team will provide you with a fantastic, friendly and supportive working environment.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Date posted

01 April 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year subject to confirmation

Contract

Permanent

Working pattern

Full-time

Reference number

351-FYL601-CS

Job locations

The Shorelands

292 Central Drive

Blackpool

FY1 5JW

Job description

Job responsibilities

Be the first point of contact for the department.
Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
Receive, allocate and despatch departmental mail (internal and external).
Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
Demonstrate the role to new or less experienced staff.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

For further details / informal visits contact:

Job description

Job responsibilities

Be the first point of contact for the department.
Answer telephones, taking and forwarding messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
Respond to queries, dealing with routine matters and passing more complex queries to the appropriate member of staff.
Receive, allocate and despatch departmental mail (internal and external).
Provide an administrative service to include typing of routine information such as reports and other correspondence on behalf of the team, ensuring a high standard in accordance with Trust standards.
Attend and participate in team meetings and administrative service meetings as required as part of the smooth running of the service.
Demonstrate the role to new or less experienced staff.

Please see Job Description and Person Specification attached to this vacancy for the full responsibilities of this role.

For further details / informal visits contact:

Person Specification

Education/Qualifications

Essential

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

Essential

Working with databases
Working with Microsoft Office applications

Desirable

Working with NHS data systems such as iPM, eCPA

Experience

Essential

Working in an office environment
Working with members of the public

Desirable

Working in the NHS
Working in a customer services environment

Skills and abilities

Essential

Good grammar and numeracy skills
Good organisational skills
Data input and retrieval

Personal

Essential

Excellent telephone manner
Treats people with courtesy and respect at all times

Other

Essential

Ability to work flexibly and comply with all requirements of post
Willingness to travel around the organisational footprint

Person Specification

Education/Qualifications

Essential

Administrative qualification at NVQ Level 2/RSA 2 OCR Level 1 or 2 or equivalent experience

Knowledge

Essential

Working with databases
Working with Microsoft Office applications

Desirable

Working with NHS data systems such as iPM, eCPA

Experience

Essential

Working in an office environment
Working with members of the public

Desirable

Working in the NHS
Working in a customer services environment

Skills and abilities

Essential

Good grammar and numeracy skills
Good organisational skills
Data input and retrieval

Personal

Essential

Excellent telephone manner
Treats people with courtesy and respect at all times

Other

Essential

Ability to work flexibly and comply with all requirements of post
Willingness to travel around the organisational footprint

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

The Shorelands

292 Central Drive

Blackpool

FY1 5JW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Lancashire & South Cumbria NHS Foundation Trust

Address

The Shorelands

292 Central Drive

Blackpool

FY1 5JW

Employer's website

https://www.lscft.nhs.uk/ (Opens in a new tab)