Receptionist

Lancashire & South Cumbria NHS Foundation Trust

The closing date is 21 January 2025

Job summary

Lancashire & South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent Mental Health Services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.

An exciting opportunity has arisen for a Receptionist based at Victoria House, Morecambe but work agile covering our Outpatient and Inpatient settings across Lancaster and Morecambe.

We are inviting applications from individuals with excellent organisation skills, ability to work on your own or as a member of the wider admin team. The successful candidate will be able to communication with staff, servicer users, visitors and carers in a professional manner. The successful candidate must be computer literate, able to use Microsoft office packages and a good telephone manner.Lancashire and South Cumbria NHS Foundation Trust is a great place to work and has a sound future as a leading provider of excellent mental health and substance misuse services. The Trust invests in its staff and seeks to provide them with opportunities for training and personal development.

This would be covering 3 working days to be confirmed with either the following start and finish times:

08:30 till 17:00 (with an hours lunch break)09:00 till 17:00 (with an 30 minute lunch break)

Please note: Flexibility on days/times and site location is required to support service needs.

Main duties of the job

The post holder will be organised, professional, committed and will assist in providing a high standard, quality reception service with The Bay Network.

The post holder will work flexibly in response to the needs of the service providing cover to various sites including Inpatient as directed by their line manager to ensure continuity of service provision.

The post holder will have knowledge of relevant customer service procedures applicable to this role. Problem solving is an integral part of the role.

The role will involve contact on a daily basis with a wide range of people - both internal and external to the organisation and therefore requires a confident approach. The post holder will need to be a team player with very strong communication skills.

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

Date posted

07 January 2025

Pay scheme

Agenda for change

Band

Band 2

Salary

£23,615 a year pa pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

351-BAY751-CL

Job locations

Adult Community & Kentmere Admin

Victoria House

Morecambe

LA9 7RG

Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Job description

Job responsibilities

Please see the attached job description and person specification for more information about this role.

Person Specification

Education/ Qualifications

Essential

NVQ Level 2 in Customer Care - or equivalent experience
Willingness to commit to continuous personal development

Knowledge

Essential

Knowledge of administrative systems and processes

Experience

Essential

Previous experience in customer services or administration

Personal

Essential

Approachable and empathetic
Excellent communication and interpersonal skills
Ability to make decisions and solve routine problems
Organised with the ability to respond to changing priorities
Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed

Person Specification

Education/ Qualifications

Essential

NVQ Level 2 in Customer Care - or equivalent experience
Willingness to commit to continuous personal development

Knowledge

Essential

Knowledge of administrative systems and processes

Experience

Essential

Previous experience in customer services or administration

Personal

Essential

Approachable and empathetic
Excellent communication and interpersonal skills
Ability to make decisions and solve routine problems
Organised with the ability to respond to changing priorities
Take a flexible approach to duties and working hours to ensure essential tasks are covered and completed

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.