Experience Manager- Personalised Care

Lancashire & South Cumbria NHS Foundation Trust

The closing date is 12 May 2024

Job summary

The purpose of the role is to support the implementation of the personalised care operating model (cited in the 2019 NHS long-term plan) in conjunction with leads based in the Trust networks. This model will further enable a culture of personalised care within the organisation and wider. Personalised care is a key element of the NHS long-term plan and means that people have choice and control over the way their care is planned and delivered. The model is based upon 'what matters to you' and works to highlight a person's strengths and needs.

Personalised care is fundamental to the changes the NHS is seeking to deliver better health and wellbeing for individuals; better quality and experience of care that is integrated and tailored around them and is therefore more sustainable. Universal personalised care is the delivery plan towards making personalised care 'business as usual' for 2.5 million people by 2024.Personalised Care enables people in the whole population to have the same choice and control over their mental and physical health that they have come to expect in every other aspect of their lives. This includes people with long-term conditions (LTC), and those who have needs that are more complex.

Main duties of the job

Your role involves:

Facilitating personalised care initiatives
Strengthening collaboration across services
Identifying improvement opportunities
Leading on experience and personalised care portfolio
Supporting staff in implementing personalised care
Developing sustainable workforce upskilling models
Undertaking statutory reporting and identifying service trends
Promoting an open culture of feedback and improvement

To excel, you'll need:

Specialised skills in quality improvement and patient experience
Knowledge of service user involvement approaches
Ability to share information effectively with patients and carers
Strong organisational and communication skills

Key Relationships:

LSCFT services and Social Care leads
Senior Enhancing Experience Matron
NHS governing bodies (e.g., NHS England, Clinical Commissioning Groups)
Patients, families, and carers

About us

Lancashire & South Cumbria NHS Foundation Trust provides a range of services including secondary mental health care across this area. Specialist provision comprises inpatient child and adolescent mental health services, perinatal mental health and forensic services including low and medium secure care.

The Trust also provides a range of physical health and well-being services in the community alongside a range of partners in the Lancashire, Cumbria and Sefton area.

Lancashire & South Cumbria Foundation Trust encourages flexible working, we believe that a positive work/life balance benefits NHS employees through improved health and wellbeing. We would consider working patterns such as; term time, part time, compressed hours, flexi-time and career breaks. We encourage applicants to state clearly on their application forms this request and discuss these options at interview.

For more information please visit our website via Lancashire & South Cumbria NHS FT

Date posted

26 April 2024

Pay scheme

Agenda for change

Band

Band 6

Salary

£35,392 to £42,618 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

351-CS2559a-AT

Job locations

L7F9 L9210 Patient Experience Team

Sceptre Point

Preston

PR5 6AW

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Job description

Job responsibilities

Please see attached the job description and person specification for more information about this role.

Person Specification

Qualifications

Essential

oKnowledge of specific area on patient experience and personalised care acquired through degree or equivalent experience or Training.
oEvidence of continuing professional development.
oProject management qualification or willingness to work towards.
oTraining in the discipline of Experience Based Design or willingness to work towards.
oLeadership/Management qualification.
oCoaching qualification
oService/quality improvement training

Knowledge

Essential

oKnowledge and understanding of quality improvement , patient experience/personalised care and service user/carer involvement approaches and governance
oIT skills required for data collection, presentations and the production of leaflets and posters
oKnowledge of service/quality improvement

Experience

Essential

oPrevious years' experience of working in the spheres of quality improvement and patient experience/person centred care/clinical setting
oLived Experience of Health care
oEvidence of working with 'deprived' populations.

Skills & Abilities

Essential

Ability to engage and influence others.
Ability to work under pressure
Able to prioritise workload effectively in light of completing tight deadlines.

Person Specification

Qualifications

Essential

oKnowledge of specific area on patient experience and personalised care acquired through degree or equivalent experience or Training.
oEvidence of continuing professional development.
oProject management qualification or willingness to work towards.
oTraining in the discipline of Experience Based Design or willingness to work towards.
oLeadership/Management qualification.
oCoaching qualification
oService/quality improvement training

Knowledge

Essential

oKnowledge and understanding of quality improvement , patient experience/personalised care and service user/carer involvement approaches and governance
oIT skills required for data collection, presentations and the production of leaflets and posters
oKnowledge of service/quality improvement

Experience

Essential

oPrevious years' experience of working in the spheres of quality improvement and patient experience/person centred care/clinical setting
oLived Experience of Health care
oEvidence of working with 'deprived' populations.

Skills & Abilities

Essential

Ability to engage and influence others.
Ability to work under pressure
Able to prioritise workload effectively in light of completing tight deadlines.

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Certificate of Sponsorship

Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).

From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).

Additional information