Mersey Care NHS Foundation Trust

Clinical Team Manager

The closing date is 19 February 2026

Job summary

The Mental Health Triage and Response team is a dynamic new service which incorporates the Multiple Award winning Street Triage Car, Health Based Places of Safety (HBPoS) and the new Mental Health Crisis Assessment Service ( MHCAS) which fall within the Mersey Care Footprint.

It plays an important role in Mersey Care's response to the national roll out of Right Care Right Person across the region.

The Mental Health Crisis Assessment Service ( MHCAS) is part of the wider Mental Health Triage and Response service, alongside our dedicated Health Based Places of Safety (awarded the Seni Lewis award at the 2024 HSJ Patient Safety Awards) and the Street Triage cars (awarded the2022 NHS parliamentary award for Urgent and Emergency Care)

Main duties of the job

In this position you will play a key role in leadership and continued development of the service (covering a service operating 24 hours a day 7 days a week),working closely with the leadership team as well as developing relationships with key figures from the acute Trust.The role will include:

The post holder will provide support for the team from a clinical and leadership perspective (covering a service operating 24 hours a day 7 days a week). They will be responsible for supporting the overall standards which will include assessment of need, risk screening and delivery of care in line with the organisations policy and procedures.

The post holder will work to ensure continuity of care for service users on their journey through the service. The post holder will be multi-skilled and adaptable and be expected to be flexible in terms of delivering care within a variety of settings. They will undertake triage and assessments, providing enhanced risk assessment and care delivery to those presenting in mental health crisis.

The post holder will provide appropriate education within the team and wider health economy in line with Key Performance Targets and identified need.

The post holder will support the development of a skilled and flexible workforce within the MH Triage and Response and Mental Health Crisis Assessment Service, ensuring staff are supported in developing and maintaining appropriate level of skills.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Details

Date posted

11 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7782479

Job locations

Hollins Park Hospital

Hollins Lane

Warrington

WA2 8WA


Job description

Job responsibilities

Assist in the development and implementation of integrated care pathways, including appropriate service user referrals and models of care.

Participate in case supervision to monitor clinical standards of service user care and documentation.

Participate in regular clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well being, thereby preserving and respecting each service users personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping in accordance with professional and Trust standards.

Work in a professional and collaborative manner with the multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate in the referral process, including the assessment of patients in accordance with the agreed care pathway and the completion of quality reports, where appropriate.

Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without supervision and act as care co-ordinator, as required.

Participate and assist in setting standards of service user care based on sound research findings.

2) MANAGERIAL

Deputise for the Operational Manager, as required.

Undertake delegated responsibilities as agreed with Operational Manager.

Support the formulation and implementation of clinical and operational practices and procedures, as appropriate.

Participate in the recruitment, selection and induction of new staff

Participate the teams emergency self-harm rota requirement based on service needs

Assist in the management and coordination of all services delivered to the service user within the clinical.

Support the implementation, monitoring and updating of an operational policy and philosophy for the clinical area

Ensure the principles of clinical governance are incorporated in service delivery in maintaining a high quality service based on agreed clinical standards

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice. This may include liaison with the home office for restricted service users

Ensure adherence and implementation of Effective Care Coordination

Ensure that Trust policies and procedures are adhered to

Assist in the development of local protocols to ensure a high standard of service delivery is achieved and maintained

Support the process of staff participation in the formulation of new ideas/suggestions to improve service user care and service delivery

Provide effective leadership within the designated team

Provide statistical information as required

Assist in the maintenance and updating of the teams equipment inventories and service schedules. Ensure regular servicing, maintenance, repair or replacement, as required, adhering to Health & Safety, COSHH and Medical Devised Agency regulations

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team

Assist in the investigation of complaints and incidents at team level in accordance with Trust policy

Participate in Serious Untoward Incident investigations/reviews, as required

Coordinate utilities, equipment and services and report/refer issues to respective managers, where necessary

Provide relevant staff with the necessary management supervision regarding the coordination and delegation of duties to ensure a comprehensive and consistent delivery of care is maintained

Ensure that the practice of the clinical area adheres to the Trusts policies and procedures

Participate in managerial supervision

Appropriate participation in managing performance of staff, as required

Appropriate participation in managing attendance of staff, as required

Job description

Job responsibilities

Assist in the development and implementation of integrated care pathways, including appropriate service user referrals and models of care.

Participate in case supervision to monitor clinical standards of service user care and documentation.

Participate in regular clinical supervision as per Trust policy.

Ensure the clinical environment is conducive to promote service users health, safety and well being, thereby preserving and respecting each service users personal dignity, privacy, religious and cultural beliefs.

Ensure record keeping in accordance with professional and Trust standards.

Work in a professional and collaborative manner with the multi-disciplinary team.

Participate and promote positive intra-agency working.

Participate in the referral process, including the assessment of patients in accordance with the agreed care pathway and the completion of quality reports, where appropriate.

Responsible for the assessment of care needs and the development, implementation and evaluation of programmes of care without supervision and act as care co-ordinator, as required.

Participate and assist in setting standards of service user care based on sound research findings.

2) MANAGERIAL

Deputise for the Operational Manager, as required.

Undertake delegated responsibilities as agreed with Operational Manager.

Support the formulation and implementation of clinical and operational practices and procedures, as appropriate.

Participate in the recruitment, selection and induction of new staff

Participate the teams emergency self-harm rota requirement based on service needs

Assist in the management and coordination of all services delivered to the service user within the clinical.

Support the implementation, monitoring and updating of an operational policy and philosophy for the clinical area

Ensure the principles of clinical governance are incorporated in service delivery in maintaining a high quality service based on agreed clinical standards

Ensure that service users are cared for within the confines of their respective Mental Health Act status and adhere to the requirements of the MHA 1983 and the corresponding Code of Practice. This may include liaison with the home office for restricted service users

Ensure adherence and implementation of Effective Care Coordination

Ensure that Trust policies and procedures are adhered to

Assist in the development of local protocols to ensure a high standard of service delivery is achieved and maintained

Support the process of staff participation in the formulation of new ideas/suggestions to improve service user care and service delivery

Provide effective leadership within the designated team

Provide statistical information as required

Assist in the maintenance and updating of the teams equipment inventories and service schedules. Ensure regular servicing, maintenance, repair or replacement, as required, adhering to Health & Safety, COSHH and Medical Devised Agency regulations

Ensure effective processes of communication are established, maintained and regularly evaluated within designated team

Assist in the investigation of complaints and incidents at team level in accordance with Trust policy

Participate in Serious Untoward Incident investigations/reviews, as required

Coordinate utilities, equipment and services and report/refer issues to respective managers, where necessary

Provide relevant staff with the necessary management supervision regarding the coordination and delegation of duties to ensure a comprehensive and consistent delivery of care is maintained

Ensure that the practice of the clinical area adheres to the Trusts policies and procedures

Participate in managerial supervision

Appropriate participation in managing performance of staff, as required

Appropriate participation in managing attendance of staff, as required

Person Specification

Skills

Essential

  • Effective leadership qualities and management styles
  • Ability to utilise assessment skills and tools effectively
  • Ability to communicate in a variety of settings
  • Ability to formulate relevant reports
  • Delegation and coordination
  • Clinical management supervision
  • Ability to work to prioritise and work to deadlines
  • Mentorship skills and record keeping
  • Flexible approach/creative thinking
  • IT skills
  • Ability to travel in the course of performing duties.
  • Commitment to effective teamwork
  • Good time management
  • Flexible approach to working
  • Resource and budget management

Desirable

  • Project Management
  • Presentation skills

Experience/Knowledge

Essential

  • Management and supervision of staff
  • Effective team working within a multi-agency framework
  • Managing complaints/compliments
  • Effective change management
  • Positive leadership of a team
  • Demonstrate experience of problem solving approaches
  • Audit and research practices relevant to clinical area
  • Assisting with effective budgetary management
  • Evidence based and experience of reflective practice
  • An understanding of the needs of young people with mental health problems
  • An understanding of the children's agenda including relevant legislation and initiatives (Mental Health Act, Children's Act, NSF, ECM)
  • Commitment to child/young person centred service delivery
  • Effective Care Coordination
  • Child Development
  • Up to date clinical knowledge relevant to the care environment
  • Audit and research methods
  • Clinical / managerial supervision
  • Safeguarding children guidelines

Desirable

  • Wider range of statutory and non statutory services to young people
  • Risk management training

Qualifications

Essential

  • Master level qualification or equivalent level of experience
  • Up to date Professional Registration (to be maintained), e.g. RMN, RNLD, OT, SW and current professional registration
  • Recognised clinical training in an area pertinent to CAMHS (e.g. Family Therapy, CBT, child psychotherapy)

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented
Person Specification

Skills

Essential

  • Effective leadership qualities and management styles
  • Ability to utilise assessment skills and tools effectively
  • Ability to communicate in a variety of settings
  • Ability to formulate relevant reports
  • Delegation and coordination
  • Clinical management supervision
  • Ability to work to prioritise and work to deadlines
  • Mentorship skills and record keeping
  • Flexible approach/creative thinking
  • IT skills
  • Ability to travel in the course of performing duties.
  • Commitment to effective teamwork
  • Good time management
  • Flexible approach to working
  • Resource and budget management

Desirable

  • Project Management
  • Presentation skills

Experience/Knowledge

Essential

  • Management and supervision of staff
  • Effective team working within a multi-agency framework
  • Managing complaints/compliments
  • Effective change management
  • Positive leadership of a team
  • Demonstrate experience of problem solving approaches
  • Audit and research practices relevant to clinical area
  • Assisting with effective budgetary management
  • Evidence based and experience of reflective practice
  • An understanding of the needs of young people with mental health problems
  • An understanding of the children's agenda including relevant legislation and initiatives (Mental Health Act, Children's Act, NSF, ECM)
  • Commitment to child/young person centred service delivery
  • Effective Care Coordination
  • Child Development
  • Up to date clinical knowledge relevant to the care environment
  • Audit and research methods
  • Clinical / managerial supervision
  • Safeguarding children guidelines

Desirable

  • Wider range of statutory and non statutory services to young people
  • Risk management training

Qualifications

Essential

  • Master level qualification or equivalent level of experience
  • Up to date Professional Registration (to be maintained), e.g. RMN, RNLD, OT, SW and current professional registration
  • Recognised clinical training in an area pertinent to CAMHS (e.g. Family Therapy, CBT, child psychotherapy)

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Additional information

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

UK Registration

Applicants must have current UK professional registration. For further information please see NHS Careers website (opens in a new window).

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hollins Park Hospital

Hollins Lane

Warrington

WA2 8WA


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Hollins Park Hospital

Hollins Lane

Warrington

WA2 8WA


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer contact details

For questions about the job, contact:

Operational Manager - Mental Health Urgent Care

Laura Dorgan

laura.dorgan@merseycare.nhs.uk

07435412392

Details

Date posted

11 February 2026

Pay scheme

Agenda for change

Band

Band 7

Salary

£47,810 to £54,710 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7782479

Job locations

Hollins Park Hospital

Hollins Lane

Warrington

WA2 8WA


Supporting documents

Privacy notice

Mersey Care NHS Foundation Trust's privacy notice (opens in a new tab)