Job summary
This is an exciting opportunity for the successful applicant to join the Brain Injury Rehabilitation United located on the Aintree Hospital Site, in the Sid Watkins Building.
The post holder will act as a main point of contact for the ward and be a key member of the ward and administrative teams. With demonstrable typing skills, the post holder will have a good knowledge of Microsoft Office applications and the ability to accurately record data.
A key part of the role is to prepare for and take live minutes. The post holder will be required to input into the relevant Patient Clinical Information Systems, undertake diary management, cashier duties and the ordering of stock items for the service.
Applicants should only include details of qualifications that they are able to produce certifications for, all applicants please ensure that you do have certificates for any of the qualifications you include on your application form, you will need to evidence these as part of the recruitment process.
Main duties of the job
The purpose of this post is to provide a timely, accurate and comprehensive range of administration,clerical, and cashier duties to support inpatient areas across the Division.
The post holder will be a keymember of the ward based and administrative teams. The post holder will be required to maintainconfidentiality in relation to patient and staff information. They will work flexibly to meet the needsof the service and to support ward and service processes.
The postholder will work with a high level of accuracy, a commitment to team working and continuousimprovement to bring about positive service outcomes. They will have good written and verbalcommunication skills and demonstrable organisational and time management ability.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Please refer to the enclosed Job Description for full details:-
Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and the e-mail system, as appropriate.
In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team
Ensure an adequate process for disposing of confidential clinical information/ documents.
Liaise with Mental Health Act Administrator providing information, as required.
In line with Service requirements, maintain manual and electronic patient and ward records.
Maintain stationery and provisions stocks and order any other items required for the ward.
Carry out general office duties, e.g. answer routine telephone enquiries, take/ deal with messages, book appointments when required, photocopying.
Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
Escort professional visitors within the secure sites, as required.
Liaise with clinical and other administration staff.
In accordance with Trust Information Governance and Caldicott guidance, receive and impart information of a serious criminal nature to others who have a professional right to know.
Provide cover for colleagues as requested by the Administration Manager.
Contribute to general development initiatives and project work in line with Service requirements.
Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
Job description
Job responsibilities
Please refer to the enclosed Job Description for full details:-
Produce typed letters/reports for the ward on various issues relevant to the Service and distribute to others via internal mail and the e-mail system, as appropriate.
In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.
Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.
In line with Service requirements, produce typed documentation to support key workers. Distribute relevant documents to members of the clinical team
Ensure an adequate process for disposing of confidential clinical information/ documents.
Liaise with Mental Health Act Administrator providing information, as required.
In line with Service requirements, maintain manual and electronic patient and ward records.
Maintain stationery and provisions stocks and order any other items required for the ward.
Carry out general office duties, e.g. answer routine telephone enquiries, take/ deal with messages, book appointments when required, photocopying.
Carry out Cashier duties as per training provided and in accordance with Trust Standing Financial Instructions.
Escort professional visitors within the secure sites, as required.
Liaise with clinical and other administration staff.
In accordance with Trust Information Governance and Caldicott guidance, receive and impart information of a serious criminal nature to others who have a professional right to know.
Provide cover for colleagues as requested by the Administration Manager.
Contribute to general development initiatives and project work in line with Service requirements.
Ensure that work is conducted in accordance with Trust policies and procedures and contribute to their development.
Person Specification
Qualifications
Essential
- IT skills and experience
- Business Administration Level 3 or alternative relevant experience
Desirable
Knowledge / Experience
Essential
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills
- Typing skills
Desirable
- Experience of working in a healthcare environment
- Cashier experience
- Minute taking experience
- Experience and knowledge of people who experience mental health issues
VALUES
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
SKILLS
Essential
- Good written, verbal, and nonverbal skills
- Ability to work flexibly to meet service need
- Ability to use initiative and maintain a positive and professional attitude
- Ability to work as part of a team
- Ability to prioritise work with minimum supervision
- Ability to maintain confidentiality
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Willingness to work in a secure setting
Desirable
- PowerPoint presentation skills
Person Specification
Qualifications
Essential
- IT skills and experience
- Business Administration Level 3 or alternative relevant experience
Desirable
Knowledge / Experience
Essential
- Proven relevant experience of working in an administrative role
- Demonstrable organisational and time management skills
- Typing skills
Desirable
- Experience of working in a healthcare environment
- Cashier experience
- Minute taking experience
- Experience and knowledge of people who experience mental health issues
VALUES
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
SKILLS
Essential
- Good written, verbal, and nonverbal skills
- Ability to work flexibly to meet service need
- Ability to use initiative and maintain a positive and professional attitude
- Ability to work as part of a team
- Ability to prioritise work with minimum supervision
- Ability to maintain confidentiality
- Good interpersonal skills and the ability to relate to people with tact and diplomacy
- Willingness to work in a secure setting
Desirable
- PowerPoint presentation skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
