Job summary
Post holders will be required to work shifts on a weekly basis, including some bank holidays.
The Clinical Support Office is based within Ashworth Hospital, and the role involves assisting managers in ensuring that safe and appropriate staffing levels are maintained across the sites.
We are looking for individuals who will embrace the Trust's values of Continuous Improvement, Accountability, Respect, Enthusiasm and Support.
Main duties of the job
To provide general clerical support as required, enabling the office to function effectively, using electronic roster systems and Microsoft Office software suite e.g. Outlook, Excel and Word.
To maintain an overview of the staffing of wards, by collating information and compiling master duty sheets, utilising the electronic roster system and Excel.
Work closely with the Ward Managers and Duty Managers to ensure that an accurate service view of the daily staffing is readily available.
Identify any potential staffing deficits that may have a potential negative impact upon service delivery and alert senior managers.
To work closely with the central nurse bank to ensure that the services provided remain as effective as possible in the meeting of service need for additional staffing.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region (Halton, Warrington, Knowsley, Liverpool, Sefton and St Helens) and is also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Job description
Job responsibilities
Please see attached Job Description and Person Specification for full detail and main responsibilities of the role.
Person Specification
QUALIFICATIONS
Essential
- Good standard of general education
Desirable
- Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
- Experience of clinical settings and operational ward practices
KNOWLEDGE/EXPERIENCE
Essential
- Experience of working with computer based rostering / information systems.
- Evidence of cross-organisational working
- Understanding of the staffing needs of a clinical workforce
- Financial awareness
- Knowledge of workforce issues in the NHS and shift systems
- Awareness of key operational issues such as EWTD, temporary staffing, etc.
- Understanding of demands on Ward/Department heads in terms of service pressure
VALUES
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
SKILLS
Essential
- Excellent organisational skills
- Developed interpersonal skills and able to communicate at all levels
- Ability to work under pressure and within set timescales
- Clear written and verbal communication
- Ability to absorb new information quickly
- Skilled user of IT
- User of Microsoft Office Suite
- Able to work within a multi-professional team
- Ability to build a rapport with clinical, admin & clerical and managerial teams
- Flexibility - adapts to ensure achievement of objectives within changing environment
- Motivated and committed to the work in hand
- Able to accept advice and give help when needed
- Professional attitude to work
- Adheres to local and national legislation
- Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment.
Person Specification
QUALIFICATIONS
Essential
- Good standard of general education
Desirable
- Possess higher diploma level knowledge or have acquired the equivalent experience in the application and analysis of IT roster/information systems or similar applications.
- Experience of clinical settings and operational ward practices
KNOWLEDGE/EXPERIENCE
Essential
- Experience of working with computer based rostering / information systems.
- Evidence of cross-organisational working
- Understanding of the staffing needs of a clinical workforce
- Financial awareness
- Knowledge of workforce issues in the NHS and shift systems
- Awareness of key operational issues such as EWTD, temporary staffing, etc.
- Understanding of demands on Ward/Department heads in terms of service pressure
VALUES
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
SKILLS
Essential
- Excellent organisational skills
- Developed interpersonal skills and able to communicate at all levels
- Ability to work under pressure and within set timescales
- Clear written and verbal communication
- Ability to absorb new information quickly
- Skilled user of IT
- User of Microsoft Office Suite
- Able to work within a multi-professional team
- Ability to build a rapport with clinical, admin & clerical and managerial teams
- Flexibility - adapts to ensure achievement of objectives within changing environment
- Motivated and committed to the work in hand
- Able to accept advice and give help when needed
- Professional attitude to work
- Adheres to local and national legislation
- Ability to remain Calm under pressure and able to communicate with staff in a busy and often stressful environment.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
