Team Secretary

Mersey Care NHS Foundation Trust

The closing date is 13 April 2025

Job summary

This is an exciting opportunity to join our Mental Health Care Division Admin and Clerical team as a Band 3 Team Secretary with the First Response Team.

This role will provide admin support to our clinical team based within Clock View First Response Team.

The team supports referral into Mersey Care services. This supports the referral process across Mental Health Care Division. The service offered to individuals will be provided in the most appropriate setting.

The hours are part time 18.75 hours per week, working Monday and Tuesday 9am until 5pm and Friday 1.15 until 5pm.

Main duties of the job

The post holder will have excellent communication and organisational skills.

An RSA II or equivalent is essential as is experience of working with Information systems.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner.

There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted

07 April 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,625 to £25,674 a year per annum pro rata

Contract

Fixed term

Duration

12 months

Working pattern

Part-time

Reference number

350-MHC7095371-A

Job locations

Clock View Hospital

2a Oakhouse Park

Liverpool

L9 1EP

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details and main responsibilities of the role.

Job description

Job responsibilities

Please see attached Job Description and Person Specification for full details and main responsibilities of the role.

Person Specification

Qualifications

Essential

RSA II or equivalent
Knowledge and experience of Microsoft Office products

Desirable

ECDL

Experience

Essential

Experience of working as medical secretary
Experience of information systems

Desirable

Experience/knowledge of people experiencing mental health issues
Experience of working in health care setting

Knowledge and Skills

Essential

Excellent communication skills both verbal and non verbal
Ability to demonstrate excellent customer service delivery
Demonstrate the ability to organise own duties and prioritise taks within agreed timescales
Excellent organisational skills
Knowledge of medical terminology
Audio typing skills
Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
Ability to maintain confidentially

PERSONAL ATTRIBUTES

Essential

Flexible working approach.
Professional attitude
Ability to adhere to strict deadlines.
Possess a caring, compassionate and empathic attitude.
Able to meet the Trust's professional standards e.g. dress code, customer care.
Ability/willingness to undergo further training as necessary.
Self motivated

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Person Specification

Qualifications

Essential

RSA II or equivalent
Knowledge and experience of Microsoft Office products

Desirable

ECDL

Experience

Essential

Experience of working as medical secretary
Experience of information systems

Desirable

Experience/knowledge of people experiencing mental health issues
Experience of working in health care setting

Knowledge and Skills

Essential

Excellent communication skills both verbal and non verbal
Ability to demonstrate excellent customer service delivery
Demonstrate the ability to organise own duties and prioritise taks within agreed timescales
Excellent organisational skills
Knowledge of medical terminology
Audio typing skills
Willingness to gain understanding of local targets in order to take an active part in achieving targets relevant to the role
Ability to maintain confidentially

PERSONAL ATTRIBUTES

Essential

Flexible working approach.
Professional attitude
Ability to adhere to strict deadlines.
Possess a caring, compassionate and empathic attitude.
Able to meet the Trust's professional standards e.g. dress code, customer care.
Ability/willingness to undergo further training as necessary.
Self motivated

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.