Job summary
The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas through promoting health activation and community access.
The Community Inclusion Team aims to enhance the inclusion and wellbeing of under-represented communities within Liverpool. The Team's scope involves collaborating stakeholders, promoting diversity and equality, providing support services, and implementing strategies to create a more inclusive environment for all members of the community. The Team works towards fostering a sense of belonging for individuals of different backgrounds, abilities and experiences.
As a senior Community Inclusion Worker your role will be to provide line management to the Community Inclusion Workers and develop partnerships with those working with multi-ethnic communities.
You will be joining an enthusiastic, innovative and motivated team dedicated to providing high quality services through a social model of health.
The position is a permanent position and involves travelling and working from different community venues in the Liverpool area.
Shortlisting planned for: 17 March 2025
Interview planned for: 4 April 2025
Main duties of the job
We have an exciting opportunity for a passionate and dedicated individual to join the Life Rooms as a Senior Community Inclusion Worker in the Community Inclusion Team.
The Senior Community Inclusion Worker role is responsible for:
- Line management, including all aspects of HR management.
- Developing partnerships with organisations working with multi ethnic communities.
- Organising events focused on removing barriers to accessing healthcare and/or support services.
- Data collection and monitoring activity performance against KPIs.
- Carrying a Community Inclusion Worker caseload.
You will have strong communication skills and a passion for working with individuals to improve wellbeing and reduce health inequalities.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
1. Develop partnerships with those working with the BAME, asylum seeker, refugee and other socially excluded communities to increase their access to health services and to support them to find, or sustain, meaningful vocational &/or social inclusion activity.2. Line manage the Community Inclusion Workers; including all aspects of Human Resource Management on a day to day basis.3. Carry a Community Inclusion Worker workload; supporting members of excluded communities to access health and other services which improve their life chances and decrease their isolationthrough the development of community access opportunities.4. Support the Social Work and Research Lead to articulate and develop The Life Rooms Social Model of Health in relation to the Community Pillar and how that works to reduce social isolation and exclusion not only in relation to excluded communities including BAME groups, refugees asylum seekers but also the general population accessing The Life Rooms.5. Ensure that all Community Inclusion Workers accurately capture and collate all activity data relating to both the service KPIs and activity pertinent to their role in relation to The Life Rooms.6. Report any safeguarding issues ensuring concerns are acted upon appropriately and in a timely manner, including the completion of both internal and external records e.g. Pre-EHAT, DATIX etc. Support the Community Inclusion Workers in relation to any more complicatedsafeguarding or DATIX issues etc, seeking advice as necessary from the Team Leader.7. As a member of The Life Rooms contribute towards the development of the Social Model of Health and its evaluation
Job description
Job responsibilities
1. Develop partnerships with those working with the BAME, asylum seeker, refugee and other socially excluded communities to increase their access to health services and to support them to find, or sustain, meaningful vocational &/or social inclusion activity.2. Line manage the Community Inclusion Workers; including all aspects of Human Resource Management on a day to day basis.3. Carry a Community Inclusion Worker workload; supporting members of excluded communities to access health and other services which improve their life chances and decrease their isolationthrough the development of community access opportunities.4. Support the Social Work and Research Lead to articulate and develop The Life Rooms Social Model of Health in relation to the Community Pillar and how that works to reduce social isolation and exclusion not only in relation to excluded communities including BAME groups, refugees asylum seekers but also the general population accessing The Life Rooms.5. Ensure that all Community Inclusion Workers accurately capture and collate all activity data relating to both the service KPIs and activity pertinent to their role in relation to The Life Rooms.6. Report any safeguarding issues ensuring concerns are acted upon appropriately and in a timely manner, including the completion of both internal and external records e.g. Pre-EHAT, DATIX etc. Support the Community Inclusion Workers in relation to any more complicatedsafeguarding or DATIX issues etc, seeking advice as necessary from the Team Leader.7. As a member of The Life Rooms contribute towards the development of the Social Model of Health and its evaluation
Person Specification
Qualifications
Essential
- Fluent in an identified language other than English
- Fluent second language English
- Educated to degree level or equivalent in a community development or health related area
- PETALS
Desirable
- A desire for continuous professional development
- Qualification in Community Development, Health Promotion or Public Health
Knowledge/experience
Essential
- Proven experience of working with minority groups and an understanding of how belonging to such a group can affect their everyday lives
- Proven experience of having personally helped someone become part of a wider community
- Proven experience identifying the financial implications surround refugee or asylum seekers, employment and benefits and have supported people to access support and external guidance
- Experience of outreach or advocacy work, able to provide personal examples of the difference this has made to the lives of those they were working with
- Knowledge or experience of Primary Care services
Desirable
- Experience of working as a line manager
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Promotes, respect and dignity at all times
- A demonstrable commitment and clear motivation to work with people who find themselves severely marginalised and excluded from the mainstream community
- A commitment to safeguarding the health and well-being of individuals and communities
Skills
Essential
- Excellent communication skills, both written and oral
- Excellent I.T. skills
- Excellent time management skills
- Ability to work across agencies and with professional health teams
- Ability to work under pressure and manage stressful situations
- Ability to work as a member of a team
- Ability to lead on projects
- Ability to work unsupervised and to make grounded judgements within agreed parameters of the role
- Ability to use tact and diplomacy when negotiating required outcomes with colleagues, partners, service users and members of the public
- The ability to learn and assimilate quickly in a variety of situations
- The ability and willingness to work flexibly to accommodate service need
- The ability to effectively articulate and promote The Life Rooms service and the Social Model of Health
Person Specification
Qualifications
Essential
- Fluent in an identified language other than English
- Fluent second language English
- Educated to degree level or equivalent in a community development or health related area
- PETALS
Desirable
- A desire for continuous professional development
- Qualification in Community Development, Health Promotion or Public Health
Knowledge/experience
Essential
- Proven experience of working with minority groups and an understanding of how belonging to such a group can affect their everyday lives
- Proven experience of having personally helped someone become part of a wider community
- Proven experience identifying the financial implications surround refugee or asylum seekers, employment and benefits and have supported people to access support and external guidance
- Experience of outreach or advocacy work, able to provide personal examples of the difference this has made to the lives of those they were working with
- Knowledge or experience of Primary Care services
Desirable
- Experience of working as a line manager
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Promotes, respect and dignity at all times
- A demonstrable commitment and clear motivation to work with people who find themselves severely marginalised and excluded from the mainstream community
- A commitment to safeguarding the health and well-being of individuals and communities
Skills
Essential
- Excellent communication skills, both written and oral
- Excellent I.T. skills
- Excellent time management skills
- Ability to work across agencies and with professional health teams
- Ability to work under pressure and manage stressful situations
- Ability to work as a member of a team
- Ability to lead on projects
- Ability to work unsupervised and to make grounded judgements within agreed parameters of the role
- Ability to use tact and diplomacy when negotiating required outcomes with colleagues, partners, service users and members of the public
- The ability to learn and assimilate quickly in a variety of situations
- The ability and willingness to work flexibly to accommodate service need
- The ability to effectively articulate and promote The Life Rooms service and the Social Model of Health
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
