Mersey Care NHS Foundation Trust

Ward Administrator

This job is now closed

Job summary

We have an exciting opportunity for a developing Administrator to support the Knowsley Inpatient Admin Team. The successful candidate will have good organisation and people skills, be computer literate and have the ability to work with limited supervision.

The post holder will provide a comprehensive and high-quality administrative support service and will be expected to deliver excellent customer care.

The post holder will have the ability to support with call handling whilst being empathetic and understanding to service users.

Main duties of the job

The purpose of this post is to provide a timely, accurate and comprehensive range of administration, clerical, and cashier duties to support inpatient areas across the Division. The post holder will be a keymember of the ward based and administrative teams.

The post holder will be required to maintain confidentiality in relation to patient and staff information. They will work flexibly to meet the needs of the service and to support ward and service processes.

The postholder will work with a high level of accuracy, a commitment to team working and continuous improvement to bring about positive service outcomes. They will have good written and verbal communication skills and demonstrable organisational and time management ability.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted

28 February 2025

Pay scheme

Agenda for change

Band

Band 3

Salary

£24,071 to £25,674 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-MHC7038856

Job locations

Knowsley Resource and Recovery Centre

Whiston Hospital Site

Prescot

L35 5DR

Job description

Job responsibilities

Produce typed letters/reports for the ward on various issues relevant to the Serviceand distribute to others via IT systems, internal mail and the e-mail system, asappropriate.

In line with Service requirements, prepare agenda and papers for various meetings; attend, take and transcribe the minutes and distribute in accordance with agreed timescales.

Coordinate all ward round documentation across all disciplines, including maintenance of the membership lists via the relevant Clinical Information and e-mail systems.

In line with Service requirements, produce typed documentation to support keyworkers. Distribute relevant documents to members of the clinical team.

Ensure an adequate process for disposing of confidential clinical information/ documents.

Responsibility of reporting, co-ordinating and tracking of maintenance requests.

Maintain recording systems to support the monitoring of annual leave, sickness,and training of ward staff via the online roster system.

In line with Service requirements, maintain manual and electronic patient and ward records.

Maintain stationery and provisions stocks and order any other items required for the ward.

Carry out general office duties, e.g., answer routine telephone enquiries, take/deal with messages, book appointments when required, photocopying.

Carry out Cashier duties as per training provided and in accordance with TrustStanding Financial Instructions.

Escort professional visitors within the sites, as required.

Liaise with clinical and other administration staff providing information as required.

Book interpreters via the appropriate booking system for service users as required.

In accordance with Trust Information Governance and Caldicott guidance, receive andimpart information of a serious criminal nature to others who have a professional rightto know.

Provide cover for colleagues as requested by the Administration Manager, including receptionduties.

Contribute to general development initiatives and project work in line withService requirements.

Ensure that work is conducted in accordance with Trust policies and proceduresand contribute to their development.

Arrange appointments for professional visitors as and when required, coordinating allaspects of the visit, and liaising with security.

Participate in the local induction process for new staff.