Job summary
The main aim of this role is to support Bladder & Bowel Team.
As part of your role, you will be expected to be able to work flexible by supporting community services across the division when required, The aim of this plan is to ensure clinical service provision can remain both safe and efficient. There are options for staff to work hybrid, this option is based on the clinical support requirements.
The organisational hybrid policy supports administrative support services across the division.
Main duties of the job
To provide a comprehensive and high-quality administrative support service. The successful candidate is expected to deliver excellent customer care and have the ability to support with call handling whilst being empathetic and understanding to service users.
Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Organise the diaries and commitments of managers, including scheduling of meetings, conferences, including making catering and travel arrangements when necessary.
Attend weekly meetings, take notes prepare agendas and other papers as required.
Sort and prioritise mail for the team dealing with all correspondence confidentially
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed or actioned
Liaise with colleagues at all levels both within the team and across other agencies and in other organisations
The post holder will propose any necessary changes of local protocols necessary to aid service improvement.
Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.
Undertake delegated tasks and prepare reports including PowerPoint presentations for appropriate management
Supervise others, planning their workload and dealing with any issues
Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues
To undertake any other delegated duties as appropriate and commensurate with the post.
Job description
Job responsibilities
Organise the diaries and commitments of managers, including scheduling of meetings, conferences, including making catering and travel arrangements when necessary.
Attend weekly meetings, take notes prepare agendas and other papers as required.
Sort and prioritise mail for the team dealing with all correspondence confidentially
Respond to all telephone, e-mail and general enquiries ensuring that appropriate messages are emailed or actioned
Liaise with colleagues at all levels both within the team and across other agencies and in other organisations
The post holder will propose any necessary changes of local protocols necessary to aid service improvement.
Maintain appropriate supplies for the team, being responsible for all necessary ordering of supplies/ equipment.
Undertake delegated tasks and prepare reports including PowerPoint presentations for appropriate management
Supervise others, planning their workload and dealing with any issues
Collate incoming invoices, keeping a record of invoices paid and process any invoice queries that may arise.
The post holder shall as necessary provide cover for and undertake duties of absent colleagues
To undertake any other delegated duties as appropriate and commensurate with the post.
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- RSA 1/2 type writing or equivalent, or equivalent work based experience
- Computer literate
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Knowledge and Experience
Essential
- Demonstrable experience of working in a busy service
- Able to work to deadlines
- Knowledge of preparing/gathering data for reporting purposes
- Excellent communication skills with staff and service users alike
Skills
Essential
- Good keyboard skills
- Word Processing / Data Input
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Desirable
- Computerised information systems - Knowledge of EMIS
Person Specification
Qualifications
Essential
- GCSE/NVQ2 or equivalent, or equivalent work based experience
- RSA 1/2 type writing or equivalent, or equivalent work based experience
- Computer literate
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
Knowledge and Experience
Essential
- Demonstrable experience of working in a busy service
- Able to work to deadlines
- Knowledge of preparing/gathering data for reporting purposes
- Excellent communication skills with staff and service users alike
Skills
Essential
- Good keyboard skills
- Word Processing / Data Input
- Ability to plan, prioritise and schedule work
- Effective communication and interpersonal skills
- Ability to work with attention to detail
- Ability to work effectively within teams
- Ability to work on own initiative
Desirable
- Computerised information systems - Knowledge of EMIS
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
