Job summary
The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through learning, social prescribing and community. This model enables people to become more activated in their own health; it operates within a social approach that focuses on prevention and the enabling of community and community assets to encourage system change.
This is a permanent position based in Life Rooms Walton.
The successful candidate will join an enthusiastic, innovative, and motivated service and team dedicated to providing high quality services through a social model of health.
If you require any additional information or for an informal discussion, please contact.
vicki.mcguinness@merseycare.nhs.uk
Main duties of the job
We have an exciting opportunity to join The Life Rooms team as a Life Rooms Receptionist. The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment and will work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.-Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.-Sorting and distribution of mail to all departments.- Manage and maintain stock levels and ordering supplies.-Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.- Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.-Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.-To participate in meetings as required.- To ensure a professional approach to work maintaining confidentiality throughout.- Generally monitor security within the building.-Ensuring reception and waiting areas are kept clean, tidy and safe.- Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.- Staff may be required to work from other bases within the organisation.-The post holder shall as necessary provide cover for and undertake duties of absent colleagues.- The post holder shall follow all the policies and procedures of the organisation.
Job description
Job responsibilities
Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations.-Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels.-Sorting and distribution of mail to all departments.- Manage and maintain stock levels and ordering supplies.-Accurately record new and follow up attendances on the electronic appointment system, updating and revising information where necessary.- Assisting with the collection of data and statistics to produce standardised computer generated reports and/or statistical information for managers as and when required.-Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed.-To participate in meetings as required.- To ensure a professional approach to work maintaining confidentiality throughout.- Generally monitor security within the building.-Ensuring reception and waiting areas are kept clean, tidy and safe.- Report and record sickness, absences and any incidents or accidents in accordance with Trust Policy.- Staff may be required to work from other bases within the organisation.-The post holder shall as necessary provide cover for and undertake duties of absent colleagues.- The post holder shall follow all the policies and procedures of the organisation.
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent, or equivalent experience.
- IT literate.
Knowledge, Skills and Experience
Essential
- Effective communication and interpersonal skills.
- Ability to work effectively within teams.
- Ability to work in a confidential and sensitive manner.
- Ability to plan, prioritise and schedule work
- Self-motivated
- Able to work on own initiative
- Able to work with attention to detail.
Desirable
- Proven knowledge of word processing, spreadsheet and email software.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Person Specification
Qualifications
Essential
- GCSE or NVQ2 or equivalent, or equivalent experience.
- IT literate.
Knowledge, Skills and Experience
Essential
- Effective communication and interpersonal skills.
- Ability to work effectively within teams.
- Ability to work in a confidential and sensitive manner.
- Ability to plan, prioritise and schedule work
- Self-motivated
- Able to work on own initiative
- Able to work with attention to detail.
Desirable
- Proven knowledge of word processing, spreadsheet and email software.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
