Job summary
Mersey Care is a research active NHS Trust and this role sits in the Research and Innovation team. The post holder will support the Senior Communications Manager (Mental Health Research) and Research & Effectiveness Lead to develop and implement an integrated series of internal and external communications for the Trust's extensive roll out and implementation of Count Me In.
Count Me In is a new campaign, which will support colleagues and service users across Mersey Care to get involved in research activities with the aim of improving mental healthcare and treatments. This will support the pioneering work of the Mental Health Research for Innovation Centre (M-RIC), which is a partnership between Mersey Care NHS Foundation Trust and the University of Liverpool (www.mric.uk).
Shortlisting planned for: 4 November 2024
Interview planned for: 11 November 2024 (TBC)
Main duties of the job
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Support multi-level engagement with all Mersey Care communities. Promote local recognition & support for Count Me In,through effective communication of key messages, aims & achievements to different audiences.
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Write communication materials for Mersey Care's service users & stakeholders, including health & social care professionals, local authorities, think tanks etc., (e.g., emails/letters/presentations).
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Draft press releases, quotes, letters to editors & other articles for publication to the full range of media outlets, including national, local & regional TV, radio, print and digital.
- Produce regular evaluation reports for Count Me In detailing both outputs and outcomes of communications and marketing activities.
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To respond quickly, accurately & positively to colleague & service user enquiries. This includes, monitoring calls, developing feedback mechanisms & reporting back to the Senior Communications Manager with suggestions & opportunities on how these may be addressed.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Please see attached job description and person specification for further details of this role or contact the Senior Communications Manager for more information.
Job description
Job responsibilities
Please see attached job description and person specification for further details of this role or contact the Senior Communications Manager for more information.
Person Specification
Knowledge & Experience
Essential
- Communications experience.
- Experience of working in a busy environment.
- Experience of working in a role within the NHS or the third sector.
- A demonstrated knowledge of Equality and Human Rights.
- Sound knowledge of the NHS and/or public sector.
- Working knowledge of communications.
- Excellent verbal communications skills and ability to communicate with colleagues at all levels.
- Excellent written skills for statements, briefings and corporate documents.
- Good IT skills including MS office; knowledge of design packages.
- Ability to plan work and work on own initiative.
- Ability to work as a team member.
- Ability to juggle priorities and meet conflicting deadlines.
- Problem solving skills and resourcefulness to respond effectively to new solutions.
- Negotiating, persuading and influencing skills, thus requiring credibility with internal and external senior managers.
- Professional, flexible and co-operative approach to role.
- Ability to plan and project manage with a track record of successful delivery.
- Ability to monitor a team budget, working with the Senior Research Manager, raising orders and tracking invoices.
- Strong commercial skills.
Desirable
- Experience of working across professional and organisational boundaries.
- Proof reading and an eye for detail.
- Political awareness.
- Knowledge and experience of utilising the Canva tool.
- Knowledge and experience of delivering campaigns.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent telephone manner and interpersonal skills.
- Able to deal confidently with people at all levels.
- Conscientious, responsible and discreet.
- Self-motivated, proactive and innovative.
- Ability to exercise tact and diplomacy and deal with highly confidential, sensitive and contentious information (e.g., FOI requests).
- Adaptable - able to handle people of all capabilities and attitudes.
- Ability to work around frequent interruptions to day-to-day role.
- Occasional travel to different locations when needed.
- Prepared to work flexible hours to meet the demands of the job.
Qualifications
Essential
- Educated to Degree level or equivalent experience (minimum of 3 years' experience in communications or marketing role).
Desirable
- Relevant Degree in Marketing or Communications.
Person Specification
Knowledge & Experience
Essential
- Communications experience.
- Experience of working in a busy environment.
- Experience of working in a role within the NHS or the third sector.
- A demonstrated knowledge of Equality and Human Rights.
- Sound knowledge of the NHS and/or public sector.
- Working knowledge of communications.
- Excellent verbal communications skills and ability to communicate with colleagues at all levels.
- Excellent written skills for statements, briefings and corporate documents.
- Good IT skills including MS office; knowledge of design packages.
- Ability to plan work and work on own initiative.
- Ability to work as a team member.
- Ability to juggle priorities and meet conflicting deadlines.
- Problem solving skills and resourcefulness to respond effectively to new solutions.
- Negotiating, persuading and influencing skills, thus requiring credibility with internal and external senior managers.
- Professional, flexible and co-operative approach to role.
- Ability to plan and project manage with a track record of successful delivery.
- Ability to monitor a team budget, working with the Senior Research Manager, raising orders and tracking invoices.
- Strong commercial skills.
Desirable
- Experience of working across professional and organisational boundaries.
- Proof reading and an eye for detail.
- Political awareness.
- Knowledge and experience of utilising the Canva tool.
- Knowledge and experience of delivering campaigns.
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent telephone manner and interpersonal skills.
- Able to deal confidently with people at all levels.
- Conscientious, responsible and discreet.
- Self-motivated, proactive and innovative.
- Ability to exercise tact and diplomacy and deal with highly confidential, sensitive and contentious information (e.g., FOI requests).
- Adaptable - able to handle people of all capabilities and attitudes.
- Ability to work around frequent interruptions to day-to-day role.
- Occasional travel to different locations when needed.
- Prepared to work flexible hours to meet the demands of the job.
Qualifications
Essential
- Educated to Degree level or equivalent experience (minimum of 3 years' experience in communications or marketing role).
Desirable
- Relevant Degree in Marketing or Communications.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Mental Health Research for Innovation Centre, Civic Health Innovation Labs (CHIL)
Cathedral View, Liverpool Science Park ic1
131 Mount Pleasant, Liverpool,
L3 5TF
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
