Job summary
The Life Rooms is one of Mersey Care NHS Foundation Trusts innovative services. Our Social Model of Health is designed to support the prevention and population health agendas by activation through health activation and community access.We have an exciting opportunity to work within The Life Rooms Business and Innovation Team as a Quality Improvement and Assurance Manager. Reporting to The Research and Quality Lead, the post holder will be responsible designing, implementing and monitoring continuous improvement iniatives to enhance service quality. The post holder will establish quality assurance standards and benchmarks in line with regulatory requirements and processes, supporting operational teams to implement within their services. The post holder will ensure all internal and external audits are conducted to a high standard, overseeing corrective actions where needed and use data analysis to identify areas for improvement, track performance metrics and deliver actionable insights.
The successful candidate will be based in The Life Rooms, Walton and will join an enthusiastic, innovative, and motivated team dedicated to providing high quality services through a social model of health.
Shortlisting planned for: 21 October 2024
Interview planned for: 4 November 2024
Main duties of the job
Reporting to the Quality & Research Lead, the post holder will be responsible for ensuring that qualitygovernance, quality improvement and innovation frameworks are in place around all of the work streamswithin The Life Rooms Social Model of Health and that the evaluation and research agenda is fullysupported.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
1. Assist in the maintenance and development of an integrated governance framework for qualityimprovement and innovation in The Life Rooms Social Model of Health.2. Provide a full range of administrative support duties to the Quality & Research Lead in relationto quality, governance, and innovation for The Life Rooms Social Model of Health. This willinclude the compilation of a variety of documents using Word, Microsoft Office and other ITpackages.3. Organise and facilitate service user-led task and finish groups, taking formal minutes andtranscribing them within an agreed timescale.4. Provide a comprehensive and high-quality surveillance and information analysis system tocapture all reporting sources and providing timely and accurate reports including trend analysisthrough the Quality Information Governance (QIG) process.5. Liaise with the Quality & Research Lead and the Senior Leadership Team to ensure reports aretimely, accurate and fit for purpose, utilising innovation in statistical, graphical and technicalexpertise to present information in formats suited to a varied audience.6. Collating Quality Data from across the service to be utilised for promotional communications.7. Develop, in consultation with the Quality & Research Lead systems and processes to support thedevelopment of performance management of quality improvement and governance throughoutall of the services within The Life Rooms Social Model of Health, liaising closely with operationalmanagers.8. Liaise with the Trust QRV Team to arrange inspections.9. Undertake the preparatory work to prepare for QRV inspections as directed by the Quality &Research Lead; this will include working with operational staff, coordinating visits, collatingmaterial, minuting visits and drafting post visit action plans.10. Work autonomously and liaise with the Trust quality improvement co-ordinators when necessary.11. Support service improvement and quality improvement projects including the preparation ofcomprehensive project plans and ensuring these are actioned, managed, and evaluatedappropriately.12. Undertake surveys, audits, or research to support service developments with regard to qualityissues.13. Co-ordinate, monitor and evaluate the evidence for quality and governance across The Life RoomsSocial Model of Health to ensure the agreed standards and outcomes are achieved.14. Have oversight of the operational side by side initiatives prepare the relevant narrative for reportssuch as QIG.15. Support the Quality & Research Lead in the development and delivery of The Life Rooms SocialModel of Healths Quality and Governance Strategy; this will include the quarterly AMAT self assessment.16. Highlight implications for organisational compliance and recommend actions to reach, enhance ormaintain compliance in relation to reports for Quality Assurance Committee.17. Ensure the validation/cross referencing of evidence across the quality governance framework usingexcellent skills in data and information analysis bringing issues to the attention of the SeniorLeadership Team.18. Assist in managing the preparation for external assessments related to quality governance andinnovation.19. Assist the Quality & Research Lead in the promotion and implementation of quality standardsthrough the introduction and maintenance of associated frameworks.20. Contribute to the on-going development of the Social Model of Health agenda including supportingthe service improvement agenda across the Trust.21. Implement and manage systems developed to assess and report on The Life Rooms Social Model ofHealth compliance and assurance in key identified areas.22. Take a significant role in the preparation, co-ordination and response to the outcomes of visits ofexternal assessors to the Trust e.g., Care Quality Commission and IPS reviews liaising with externalassessors, Trust Directors and relevant staff ensuring the service is fully prepared and allrequirements of the assessment visit are achieved.23. Contribute to the development of the Trust quality improvement programmes identifying theactivity required to improve or assure compliance with standards or reviews.24. Oversight in order to report to QIG of all service user feedback in the form of SWEMWBS andoutcome measure ensuring that trends are reported within the SLT reports and external evaluationreports.25. Lead on the review and updating of all Life Rooms documentation; drafting and managing an annualdocument review schedule e.g. business continuity plan, Standard Operating Procedures and TeamCanvas.
Job description
Job responsibilities
1. Assist in the maintenance and development of an integrated governance framework for qualityimprovement and innovation in The Life Rooms Social Model of Health.2. Provide a full range of administrative support duties to the Quality & Research Lead in relationto quality, governance, and innovation for The Life Rooms Social Model of Health. This willinclude the compilation of a variety of documents using Word, Microsoft Office and other ITpackages.3. Organise and facilitate service user-led task and finish groups, taking formal minutes andtranscribing them within an agreed timescale.4. Provide a comprehensive and high-quality surveillance and information analysis system tocapture all reporting sources and providing timely and accurate reports including trend analysisthrough the Quality Information Governance (QIG) process.5. Liaise with the Quality & Research Lead and the Senior Leadership Team to ensure reports aretimely, accurate and fit for purpose, utilising innovation in statistical, graphical and technicalexpertise to present information in formats suited to a varied audience.6. Collating Quality Data from across the service to be utilised for promotional communications.7. Develop, in consultation with the Quality & Research Lead systems and processes to support thedevelopment of performance management of quality improvement and governance throughoutall of the services within The Life Rooms Social Model of Health, liaising closely with operationalmanagers.8. Liaise with the Trust QRV Team to arrange inspections.9. Undertake the preparatory work to prepare for QRV inspections as directed by the Quality &Research Lead; this will include working with operational staff, coordinating visits, collatingmaterial, minuting visits and drafting post visit action plans.10. Work autonomously and liaise with the Trust quality improvement co-ordinators when necessary.11. Support service improvement and quality improvement projects including the preparation ofcomprehensive project plans and ensuring these are actioned, managed, and evaluatedappropriately.12. Undertake surveys, audits, or research to support service developments with regard to qualityissues.13. Co-ordinate, monitor and evaluate the evidence for quality and governance across The Life RoomsSocial Model of Health to ensure the agreed standards and outcomes are achieved.14. Have oversight of the operational side by side initiatives prepare the relevant narrative for reportssuch as QIG.15. Support the Quality & Research Lead in the development and delivery of The Life Rooms SocialModel of Healths Quality and Governance Strategy; this will include the quarterly AMAT self assessment.16. Highlight implications for organisational compliance and recommend actions to reach, enhance ormaintain compliance in relation to reports for Quality Assurance Committee.17. Ensure the validation/cross referencing of evidence across the quality governance framework usingexcellent skills in data and information analysis bringing issues to the attention of the SeniorLeadership Team.18. Assist in managing the preparation for external assessments related to quality governance andinnovation.19. Assist the Quality & Research Lead in the promotion and implementation of quality standardsthrough the introduction and maintenance of associated frameworks.20. Contribute to the on-going development of the Social Model of Health agenda including supportingthe service improvement agenda across the Trust.21. Implement and manage systems developed to assess and report on The Life Rooms Social Model ofHealth compliance and assurance in key identified areas.22. Take a significant role in the preparation, co-ordination and response to the outcomes of visits ofexternal assessors to the Trust e.g., Care Quality Commission and IPS reviews liaising with externalassessors, Trust Directors and relevant staff ensuring the service is fully prepared and allrequirements of the assessment visit are achieved.23. Contribute to the development of the Trust quality improvement programmes identifying theactivity required to improve or assure compliance with standards or reviews.24. Oversight in order to report to QIG of all service user feedback in the form of SWEMWBS andoutcome measure ensuring that trends are reported within the SLT reports and external evaluationreports.25. Lead on the review and updating of all Life Rooms documentation; drafting and managing an annualdocument review schedule e.g. business continuity plan, Standard Operating Procedures and TeamCanvas.
Person Specification
Qualifications
Essential
- A degree or equivalent experience
- A recognised qualification to A level standard in English and Maths or in a relevant subject e.g., statistical analysis
- Evidence of recent, related transferable skills e.g., a certificate in statistical analysis and/or database creation
- A Project Management qualification
- Knowledge and awareness of quality and governance frameworks
- An understanding of the role of the care Quality Commission and the impact of their assessment of services
Desirable
- An NVQ in statistical analysis
- ECDL
Knowledge and Experience
Essential
- Experience of interpreting qualitative and quantitative data and information and communicating the results and implications
- Experience of quality and service improvement
- Experience of designing, planning and co-ordinating large-scale projects and events
- Experience of designing and managing databases and spreadsheets
- Experience of using Microsoft Excel and Access
- Experience of designing and managing paper-based systems for the storage and retrieval of information
- Experience of working with multidisciplinary groups
Desirable
- Experience of working within a service improvement, quality improvement and governance assurance services
- Experience of contributing to NHS external assessment processes
- Training and presentation skills
- Experience of preparing and presenting reports to high level committees
Skills
Essential
- Training in data analysis methods
- Ability to appraise evidence, identify implications and make recommendations
- Ability to develop and review systems identifying problems and solutions
- Ability to prepare concise and focused reports suitable for a variety of audiences
- Ability to manage projects to ensure Quality Improvement initiatives have set goals and objectives and timelines for tasks
- Co-ordinate the teams to deliver on specified objectives, monitoring and tracking progress
- Evaluate learning and challenges to enhance future Quality Improvement projects
- Well organised and able to achieve regular deadlines
- Ability to prioritise and respond effectively to changing and competing deadlines
- Ability to communicate effectively
- Ability to work as a strong team player
Values
Essential
- o Continuous Improvement o Accountability o Respectfulness o Enthusiasm o Support o High professional standards o Responsive to service users o Engaging leadership style o Strong customer service belief o Transparency and honesty o Discreet o Change oriented
Person Specification
Qualifications
Essential
- A degree or equivalent experience
- A recognised qualification to A level standard in English and Maths or in a relevant subject e.g., statistical analysis
- Evidence of recent, related transferable skills e.g., a certificate in statistical analysis and/or database creation
- A Project Management qualification
- Knowledge and awareness of quality and governance frameworks
- An understanding of the role of the care Quality Commission and the impact of their assessment of services
Desirable
- An NVQ in statistical analysis
- ECDL
Knowledge and Experience
Essential
- Experience of interpreting qualitative and quantitative data and information and communicating the results and implications
- Experience of quality and service improvement
- Experience of designing, planning and co-ordinating large-scale projects and events
- Experience of designing and managing databases and spreadsheets
- Experience of using Microsoft Excel and Access
- Experience of designing and managing paper-based systems for the storage and retrieval of information
- Experience of working with multidisciplinary groups
Desirable
- Experience of working within a service improvement, quality improvement and governance assurance services
- Experience of contributing to NHS external assessment processes
- Training and presentation skills
- Experience of preparing and presenting reports to high level committees
Skills
Essential
- Training in data analysis methods
- Ability to appraise evidence, identify implications and make recommendations
- Ability to develop and review systems identifying problems and solutions
- Ability to prepare concise and focused reports suitable for a variety of audiences
- Ability to manage projects to ensure Quality Improvement initiatives have set goals and objectives and timelines for tasks
- Co-ordinate the teams to deliver on specified objectives, monitoring and tracking progress
- Evaluate learning and challenges to enhance future Quality Improvement projects
- Well organised and able to achieve regular deadlines
- Ability to prioritise and respond effectively to changing and competing deadlines
- Ability to communicate effectively
- Ability to work as a strong team player
Values
Essential
- o Continuous Improvement o Accountability o Respectfulness o Enthusiasm o Support o High professional standards o Responsive to service users o Engaging leadership style o Strong customer service belief o Transparency and honesty o Discreet o Change oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
