Switchboard Office Operators
Mersey Care NHS Foundation Trust
This job is now closed
Job summary
The Switchboard based at Hollins Park provides a 24/7, 365-day service across the trust. To ensure a professional first line operator service to members of staff and to the public, also to provide a reception function to the hospital 24/7, receiving and directing patients and visitors as necessary by phone or face to face at reception. Provide support to the Patients Bank cash counter service to administer patients' monies and petty cash.
Planned Shortlisting: 15-August-2024
Planned Interviews: 21 & 22-August-2024
Main duties of the job
Provide a comprehensive telephony service, implementing the agreed telephone greeting for all incoming and outgoing calls. Transferring all incoming and outgoing calls to the relevant departments, wards, etc across the Trust.
Responsible for 999 calls to the switchboard emergency line for the Mid Mersey Division, liaising with the relevant area emergency services to ensure prompt action.
Prepare Dr's and managers on call daily rotas and changed where applicable.
Assist the Night Co-Ordinators and On Call Managers across the trust, directing calls and information where necessary.
Respond to security alerts from all the Mid-Mersey site premises in accordance with procedures, liaising with our security provider and with the police and on call managers. Contact security provider and site information to assist in a speedy response.
Receive post and parcels logging details of any recorded and special deliveries for signature, informing the relevant porter for collection.
Arrange contract Taxis as requested ensuring appropriate authorisation is recorded across the Mid Mersey Division.
Act as point of contact for portering services for ad-hoc duties.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Date posted
24 July 2024
Pay scheme
Agenda for change
Band
Band 3
Salary
£22,816 to £24,336 a year Per Annum Pro Rata
Contract
Permanent
Working pattern
Part-time
Reference number
350-TWS6487152
Job locations
Holins Park
Hollins Lane Winwick
Warrington
WA2 8WA
Employer details
Employer name
Mersey Care NHS Foundation Trust
Address
Holins Park
Hollins Lane Winwick
Warrington
WA2 8WA
Employer's website
https://www.merseycare.nhs.uk/ (Opens in a new tab)
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