Job summary
The Mental Health Triage and Response team is a dynamic service which incorporates the multi award winning Street Triage Service and the Health based Places of Safety which fall within the Merseycare Footprint.
It plays an important role in Merseycare's response to the national roll out of Right Care Right Person across the region.
Part of this development is an expansion of the current provision of Mental Health Response Vehicles alongside Northwest Ambulance Service.
We are looking for experienced practitioners and this role is not suitable for individuals who are newly qualified or are yet to qualify.
Due to the specialized nature of this role pre-application discussion with team is recommended.
Although the bases are Clock View & Hollins Park Hospital - Triage Car Practitioners are required to work across various sites alongside our partners in Cheshire, Merseyside and British Transport Police Forces and Northwest Ambulance Service
Shift times vary across a 24hr period in order to support our partner agencies and our places of safety.
Main duties of the job
The role involves working in collaboration with Police and Ambulance colleagues at a variety of bases and in the community. The service works towards the vulnerability model supporting people with mental health issues, substance misuse and safe guarding needs. The post holder(s) needs to demonstrate the ability to effectively recognize, assess and manage risk in an autonomous role.
The role also requires the formulation of safe and effective treatment plans for patients in crisis situations.
Another aspect of this position is supporting Emergency Services and service users at the point of crisis via a dedicated telephone service and health based places of safety
The core role includes; face to face assessment, specialist mental health assessments, supporting and sharing information with the wider emergency services community and acting in an advisory capacity in regards to mental health and capacity law.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
Participate in regular clinical and managerial supervision as per Trust policy.
Participate in supervision to monitor standards of service user care and documentation.
Assist with screening and telephone triage of referrals, prioritizing as appropriate. Provide information for referrers, service users and carers.
Formulate, contribute and participate in the development and implementation of specialist assessments, including risk, with patients requiring crisis care. Formulate and deliver plans of care as appropriate in collaboration with the multi- disciplinary team
Carry out generic and specialist assessments including risk with patients requiring crisis care.
Formulate and deliver plans of care as appropriate.
Provide short-term evidence based practices and fixed term interventions
Support the delivery of education and self-help materials within a variety of locations.
Develop and maintain effective working partnerships with services in other statutory and non-statutory organisations.
Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.
Ensure the clinical environment is conductive to promote service users health, safety and well-being, thereby preserving and respecting each services users personal dignity, privacy, religious and cultural beliefs.
Ensure record keeping is in accordance with Professional and Trust standards.
Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC Code of Professional Conduct and Trust Medicines Code.
Work in a professional and collaborative manner with the Multi- disciplinary Team.
Participate and promote positive intra-agency working.
Participate and assist in setting standards of service user care based on sound research findings and evidenced based practice.
Job description
Job responsibilities
Participate in regular clinical and managerial supervision as per Trust policy.
Participate in supervision to monitor standards of service user care and documentation.
Assist with screening and telephone triage of referrals, prioritizing as appropriate. Provide information for referrers, service users and carers.
Formulate, contribute and participate in the development and implementation of specialist assessments, including risk, with patients requiring crisis care. Formulate and deliver plans of care as appropriate in collaboration with the multi- disciplinary team
Carry out generic and specialist assessments including risk with patients requiring crisis care.
Formulate and deliver plans of care as appropriate.
Provide short-term evidence based practices and fixed term interventions
Support the delivery of education and self-help materials within a variety of locations.
Develop and maintain effective working partnerships with services in other statutory and non-statutory organisations.
Assist in the development and implementation of integrated care pathways, including appropriate service user assessments/referrals and models of care.
Ensure the clinical environment is conductive to promote service users health, safety and well-being, thereby preserving and respecting each services users personal dignity, privacy, religious and cultural beliefs.
Ensure record keeping is in accordance with Professional and Trust standards.
Ensure the safe management of medicines and adhere to safe practice and principles of administration in accordance with the NMC Code of Professional Conduct and Trust Medicines Code.
Work in a professional and collaborative manner with the Multi- disciplinary Team.
Participate and promote positive intra-agency working.
Participate and assist in setting standards of service user care based on sound research findings and evidenced based practice.
Person Specification
Qualifications
Essential
- Appropriate professional qualification or experience at Degree Level e.g. RMN, AHP, Social Worker
- Evidence of post registration study / continuing professional development e.g. Mentorship in Practice
Desirable
- Working towards master level education
Knowledge/Experience
Essential
- Significant demonstrable post registration experience in mental health.
- Evidence of leadership and management skills.
- Evidence of experience of managing cases & case loads
- Evidence of supervising staff.
- Ability to work autonomously across the organisation/boundaries and with other agencies
- Experience of working in partnership with other agencies and service users and carers
- Experience of audit/research and working knowledge of clinical governance.
- Experience in change management and policy formulation.
- Experience of using Incident Reporting Systems e.g. DATIX
- Experience of undertaking and involvement in Serious Untoward Incident Reviews
- Evidence of experience of working with a range of people with mental health problems in a variety of health care settings.
- A demonstrated understanding of Equality and Human Rights
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Self motivated
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Able to communicate effectively both verbally and non-verbally
- Being responsive and flexible, seeing change as an opportunity to improve services
- Ability to lead the process of standard setting and audit
- Leadership Skills
- Ability to work within a CBU management team, be able to generate own workload and ability to work to strict deadlines.
- Ability to build purposeful relationships with a range of both internal and external to the organisation.
- Proven knowledge of relevant mental health legislation.
- Demonstrate knowledge of ECC guidelines.
- Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to junior staff
- Demonstrate a good knowledge of professional Codes of Conduct and Staffs' responsibility to identify gaps in their knowledge base.
- Professional attitude.
- Possess excellent listening and negotiation skills and leadership skills.
- Excellent oral and written skills
- Excellent interpersonal and organisational skills.
- The ability to lead change management
- Ability to contribute to developing care excellence within the ward / team area.
Person Specification
Qualifications
Essential
- Appropriate professional qualification or experience at Degree Level e.g. RMN, AHP, Social Worker
- Evidence of post registration study / continuing professional development e.g. Mentorship in Practice
Desirable
- Working towards master level education
Knowledge/Experience
Essential
- Significant demonstrable post registration experience in mental health.
- Evidence of leadership and management skills.
- Evidence of experience of managing cases & case loads
- Evidence of supervising staff.
- Ability to work autonomously across the organisation/boundaries and with other agencies
- Experience of working in partnership with other agencies and service users and carers
- Experience of audit/research and working knowledge of clinical governance.
- Experience in change management and policy formulation.
- Experience of using Incident Reporting Systems e.g. DATIX
- Experience of undertaking and involvement in Serious Untoward Incident Reviews
- Evidence of experience of working with a range of people with mental health problems in a variety of health care settings.
- A demonstrated understanding of Equality and Human Rights
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Engaging leadership style
- Self motivated
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Able to communicate effectively both verbally and non-verbally
- Being responsive and flexible, seeing change as an opportunity to improve services
- Ability to lead the process of standard setting and audit
- Leadership Skills
- Ability to work within a CBU management team, be able to generate own workload and ability to work to strict deadlines.
- Ability to build purposeful relationships with a range of both internal and external to the organisation.
- Proven knowledge of relevant mental health legislation.
- Demonstrate knowledge of ECC guidelines.
- Demonstrate knowledge in the concepts of mentorship, preceptorship and supervision and ability to provide education and supervision to junior staff
- Demonstrate a good knowledge of professional Codes of Conduct and Staffs' responsibility to identify gaps in their knowledge base.
- Professional attitude.
- Possess excellent listening and negotiation skills and leadership skills.
- Excellent oral and written skills
- Excellent interpersonal and organisational skills.
- The ability to lead change management
- Ability to contribute to developing care excellence within the ward / team area.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
Additional information
UK Registration
Applicants must have current UK professional registration. For further information please see
NHS Careers website (opens in a new window).
