Mersey Care NHS Foundation Trust

Administration Assistant

This job is now closed

Job summary

We have an exciting opportunity to appoint a permanent Administration Assistant to support our Paediatric Speech and Language Team in St Helens on a full time basis.

Main duties of the job

To provide an efficient and effective clerical service to the multi-disciplinary team and act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles.

Date posted

22 April 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Full-time

Reference number

350-COM6237774

Job locations

Birch Unit, Peasley Cross Hospital,

Marshalls Cross Road,

St Helens,

WA9 3DE

Job description

Job responsibilities

Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the processing of all incoming and outgoing mail.

Participate in the provision of cover and support to colleagues as required.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Please refer to attached Job Description for full list of duties and responsibilities.

Job description

Job responsibilities

Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required.

Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures.

Contribute to the processing of all incoming and outgoing mail.

Participate in the provision of cover and support to colleagues as required.

Participate in the local induction process for new staff.

Participate in serious untoward incident investigations/reviews as required.

Support individual's equality, diversity and rights.

Participate in patient and public involvement activities.

Please refer to attached Job Description for full list of duties and responsibilities.

Person Specification

Skills

Essential

Good verbal and written communication skills.
Ability to work as member of a team
Ability to operate and maintain filing systems both manual and electronic
Ability to develop effective interpersonal relationships with colleagues in the health care setting
Ability to communicate effectively in a variety of settings
Able to deal with sensitive issues with tact and diplomacy
Able to present factual information and refer questions to others where appropriate

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Knowledge/ Experience

Essential

Experience of working in an office environment
Knowledge of office procedures
Familiar with Microsoft Office

Desirable

Audio Typing experience
Experience of working within the NHS or related healthcare experience
Experience of dealing with members of the public
Knowledge of Powerpoint, Excel, Outlook
Awareness of Recovery Model
Awareness of children/vulnerable adults guidelines

Qualifications

Essential

Typing/WP RSAII or equivalent or demonstrable experience

Desirable

ECDL
NVQ 2 Business Administration
GCSE English grade AC or equivalent

Person Specification

Skills

Essential

Good verbal and written communication skills.
Ability to work as member of a team
Ability to operate and maintain filing systems both manual and electronic
Ability to develop effective interpersonal relationships with colleagues in the health care setting
Ability to communicate effectively in a variety of settings
Able to deal with sensitive issues with tact and diplomacy
Able to present factual information and refer questions to others where appropriate

Values

Essential

Continuous Improvement
Accountability
Respectfulness
Enthusiasm
Support
High professional standards
Responsive to service users
Engaging leadership style
Strong customer service belief
Transparency and honesty
Discreet
Change oriented

Knowledge/ Experience

Essential

Experience of working in an office environment
Knowledge of office procedures
Familiar with Microsoft Office

Desirable

Audio Typing experience
Experience of working within the NHS or related healthcare experience
Experience of dealing with members of the public
Knowledge of Powerpoint, Excel, Outlook
Awareness of Recovery Model
Awareness of children/vulnerable adults guidelines

Qualifications

Essential

Typing/WP RSAII or equivalent or demonstrable experience

Desirable

ECDL
NVQ 2 Business Administration
GCSE English grade AC or equivalent

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Birch Unit, Peasley Cross Hospital,

Marshalls Cross Road,

St Helens,

WA9 3DE

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Birch Unit, Peasley Cross Hospital,

Marshalls Cross Road,

St Helens,

WA9 3DE

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)