Job summary
We currently have an opportunity for an Admin & Clerical person to join the Single Point Of Access Team which are based at Curzon Road in Southport. This a permanent positions working hours are 22.5 Hours over 3 days Monday 12:00-20:00, Friday 08:00-16:00 plus 1 additional day to be discussed with the Applicant
This is a busy role so we are looking for a flexible enthusiastic team player with good interpersonal skills and an excellent telephone manner. Somebody who works well under pressure, understands the importance of prioritising their own workload to meet deadlines whilst working independently and part of busy team.
Previous applicants need not apply.
Main duties of the job
You will be the first point of contact for patients and other health professionals. The role is fast paced working in a busy office environment and you will need to be professional and empathic as you will be dealing with some sensitive issues from patients. Ideally you will have NHS experience and the initiative to ensure the patient's needs are met. You will be liasing closely with other health professionals in utilising the EMIS system to ensure patient referrals are correct and Input and Update data in line with policy and procedure. We operate a paper light system, therefore the need for I.T. skills in important.
This post is subject to a standardDisclosure and Barring Service (DBS) Check. This post is subject to a standardDisclosure and Barring Service (DBS) Check.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
- To be the first point of contact for the team/department and external referrers, ensuring that all referrals are assessed and forwarded in a timely manner for clinical triage and then to the correct team for action.
- To answer telephones, taking and forwarding referrals and messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- To respond to queries, some of which may be complex in nature. Dealing with routine matters and if necessary, forwarding to the appropriate member of staff.
- To assist in ensuring work area is kept presentable and well organised and that confidential information cannot be seen or overheard by visitors.
- Provide day to day support to temporary clerical officers where appropriate.
- Receive, allocate and despatch departmental mail (internal and external).
- To electronically file documents including service user information.
- To photocopy, scan, collate and distribute documents as directed.
- Maintain and manage a brought forward planning system to ensure that deadlines are met by other team members and colleagues.
- Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
- Attend and participate in one to ones, huddles, team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
Job description
Job responsibilities
- To be the first point of contact for the team/department and external referrers, ensuring that all referrals are assessed and forwarded in a timely manner for clinical triage and then to the correct team for action.
- To answer telephones, taking and forwarding referrals and messages, ensuring that all telephone and personal callers receive a prompt, courteous, non-judgmental and well-informed response.
- To respond to queries, some of which may be complex in nature. Dealing with routine matters and if necessary, forwarding to the appropriate member of staff.
- To assist in ensuring work area is kept presentable and well organised and that confidential information cannot be seen or overheard by visitors.
- Provide day to day support to temporary clerical officers where appropriate.
- Receive, allocate and despatch departmental mail (internal and external).
- To electronically file documents including service user information.
- To photocopy, scan, collate and distribute documents as directed.
- Maintain and manage a brought forward planning system to ensure that deadlines are met by other team members and colleagues.
- Work collaboratively with the appropriate management teams and other departments including clinicians to ensure that all appropriate leads are notified in case of matters of urgency and dealt with in a timely manner.
- Attend and participate in one to ones, huddles, team meetings and administrative service meetings as required as part of the smooth running of an integrated team base service approach.
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Office
- Computer literate
- NVQ Level 2 / GCSEs Grade A-C
Desirable
Knowledge / experience
Essential
- Experience of working in a busy office environment
- Previous clerical experience
- Have an understanding of the implication of the data protection act
Desirable
- NHS Experience
- Experience / Knowledge of EMIS System
Skills
Essential
- Good communication skills, verbal and written
- Ability to remain calm in difficult situations
- Flexible approach to work
- Ability to work in a team
- Good organisational skills
- Ability to prioritise own workload
- Good time management skills
Desirable
- Experience of working with health professionals and the general public
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Office
- Computer literate
- NVQ Level 2 / GCSEs Grade A-C
Desirable
Knowledge / experience
Essential
- Experience of working in a busy office environment
- Previous clerical experience
- Have an understanding of the implication of the data protection act
Desirable
- NHS Experience
- Experience / Knowledge of EMIS System
Skills
Essential
- Good communication skills, verbal and written
- Ability to remain calm in difficult situations
- Flexible approach to work
- Ability to work in a team
- Good organisational skills
- Ability to prioritise own workload
- Good time management skills
Desirable
- Experience of working with health professionals and the general public
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
