Job summary
This is an exciting opportunity to be part of the Medicines Management Service in Mersey Care NHS Foundation Trust. The organisation has recently invested significantly in the team's expansion to reconfigure the way we deliver our service. We would like you to join our team and be part of delivering the next stage of our exciting journey.
The Medicines Management team is well established with a track record in delivering outcomes, our pharmacy support workers are key to ensuring this happens. The service supports physical health, mental health and community care across a large geographical footprint.
We are looking for enthusiastic, flexible and motivated individuals to join our team of pharmacy support workers. We have the following vacancies for permanent positions including flexible working opportunities.
Positions available are based within the following Technical services:
- Replenishment and clinical support
- Stores and Procurement
- Dispensary
Main duties of the job
The post holder will participate in the medicines management 7-day supply service. Under the guidance of pharmacy technicians and pharmacy Higher Level support workers, the post holder will undertake a range of duties within the trust's medicines management team for example dispensary and stores.
The post holder will receive, supply & dispense medicines trust wide in line with standard operating procedures.
The post holder will assist in the efficient economical running of the pharmacy service by the maintenance of defined stock levels of pharmaceutical products in wards and departments, including at the medicines management department.
The post holder will support service provision by working flexibly in line with the hours of operation and will be required to undertake duties at any location within the Trust in order to meet service needs.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
To work in accordance with trust policies, procedures & standard operatingprocedures as appropriate
To undertake mandatory and other applicable training internally within the trust.
To carry out on-the-job training in the duties of a pharmacy ATO, developing and maintaining the required knowledge, skills and attitudes to fulfil those duties as required.
To engage in learning opportunities, including shadowing of more experienced staff members and requesting experience in particular areas of interest.
To participate in any rota and/or internal team training opportunities to support flexible working; this will support cover where necessary; and maintain stores & ward-based competencies. This may include working on secure wards.
To utilise the automated medicines management equipment, including robotic dispensing systems, following department standard operating procedures; and to respond appropriately to system failures and problems (to troubleshoot), escalating issues as required.
To assist with the computerised and physical distribution of pharmaceutical products to all clients and departments, (including internal pharmacy or medicines management requisitions) ensuring documentation is completed appropriately.
To accurately and efficiently supply stock and dispensed medicines, including supply of compliance aids and patient information leaflets.
T o provide support for unlicensed medicines, including maintenance of stock and records, in accordance with standard operating procedures.
To participate in the supply of temperature controlled products in line with standard operating procedures
To be involved in the supply of clozapine to service users. This will include:
a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.
b) Liaising with patients, the clozapine monitoring service, and clinical teamregarding the appropriate supply of clozapine.
c) Receiving clozapine blood results.
d) Issue of medication to clients at clozapine clinic.
e) Organising the request and receipt of up-to-date clozapine prescriptions.
To participate in the dispensing and stock supply of controlled.
To be involved in extemporaneous production of prescribed items whereappropriate.
Please refer to attached Job Description for full list of duties and responsibilities.
Job description
Job responsibilities
To work in accordance with trust policies, procedures & standard operatingprocedures as appropriate
To undertake mandatory and other applicable training internally within the trust.
To carry out on-the-job training in the duties of a pharmacy ATO, developing and maintaining the required knowledge, skills and attitudes to fulfil those duties as required.
To engage in learning opportunities, including shadowing of more experienced staff members and requesting experience in particular areas of interest.
To participate in any rota and/or internal team training opportunities to support flexible working; this will support cover where necessary; and maintain stores & ward-based competencies. This may include working on secure wards.
To utilise the automated medicines management equipment, including robotic dispensing systems, following department standard operating procedures; and to respond appropriately to system failures and problems (to troubleshoot), escalating issues as required.
To assist with the computerised and physical distribution of pharmaceutical products to all clients and departments, (including internal pharmacy or medicines management requisitions) ensuring documentation is completed appropriately.
To accurately and efficiently supply stock and dispensed medicines, including supply of compliance aids and patient information leaflets.
T o provide support for unlicensed medicines, including maintenance of stock and records, in accordance with standard operating procedures.
To participate in the supply of temperature controlled products in line with standard operating procedures
To be involved in the supply of clozapine to service users. This will include:
a) Dispensing of clozapine (including utilising compliance aids) in accordance with standard operating procedures.
b) Liaising with patients, the clozapine monitoring service, and clinical teamregarding the appropriate supply of clozapine.
c) Receiving clozapine blood results.
d) Issue of medication to clients at clozapine clinic.
e) Organising the request and receipt of up-to-date clozapine prescriptions.
To participate in the dispensing and stock supply of controlled.
To be involved in extemporaneous production of prescribed items whereappropriate.
Please refer to attached Job Description for full list of duties and responsibilities.
Person Specification
Qualifications
Essential
- Working towards NVQ2 or equivalent experience
- Level 2 English and maths/or equivalent experience
Desirable
- NVQ Level 2 Pharmacy Services Assistant or willingness to work towards (or equivalent experience)
Knowledge and Experience
Essential
- Work experience in a pharmacy
- Experience of dealing with the public
- Demonstrates an interest in Pharmacy
- Demonstrates an understanding of good time management skills
- Understands the need for written policies and procedures
- Has an understanding of the need for patient confidentiality
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent organisational skills
- Ability to multitask and change from one job to another frequently, working both independently and as part of a team
- Demonstrable IT skills
- Excellent communication skills: Written, verbal, listening
- Excellent inter-personal skills
- Ability to perform basic mathematical calculations in relation to work
- Good time management
- Ability to meet deadlines
- Ability to travel between different sites
- Ability to work individually and to work as a team player
- Ability to work flexibly
- Pro-active and displays initiative
- Problem solving skills
- Willingness and self-motivation to learn
- Ability to deal with frequent interruptions
- Ability to deal effectively with & escalate telephone enquiries
- Attention to detail and a responsible attitude towards quality and accuracy
- Professional manner
- Ability to work under pressure
- Customer care skills
- Ability to prioritise workload and manage time effectively to meet specified deadlines
- Problem-solving skills
Person Specification
Qualifications
Essential
- Working towards NVQ2 or equivalent experience
- Level 2 English and maths/or equivalent experience
Desirable
- NVQ Level 2 Pharmacy Services Assistant or willingness to work towards (or equivalent experience)
Knowledge and Experience
Essential
- Work experience in a pharmacy
- Experience of dealing with the public
- Demonstrates an interest in Pharmacy
- Demonstrates an understanding of good time management skills
- Understands the need for written policies and procedures
- Has an understanding of the need for patient confidentiality
Desirable
Values
Essential
- Continuous Improvement
- Accountability
- Respectfulness
- Enthusiasm
- Support
- High professional standards
- Responsive to service users
- Strong customer service belief
- Transparency and honesty
- Discreet
- Change oriented
Skills
Essential
- Excellent organisational skills
- Ability to multitask and change from one job to another frequently, working both independently and as part of a team
- Demonstrable IT skills
- Excellent communication skills: Written, verbal, listening
- Excellent inter-personal skills
- Ability to perform basic mathematical calculations in relation to work
- Good time management
- Ability to meet deadlines
- Ability to travel between different sites
- Ability to work individually and to work as a team player
- Ability to work flexibly
- Pro-active and displays initiative
- Problem solving skills
- Willingness and self-motivation to learn
- Ability to deal with frequent interruptions
- Ability to deal effectively with & escalate telephone enquiries
- Attention to detail and a responsible attitude towards quality and accuracy
- Professional manner
- Ability to work under pressure
- Customer care skills
- Ability to prioritise workload and manage time effectively to meet specified deadlines
- Problem-solving skills
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
