Team Secretary

Mersey Care NHS Foundation Trust

Information:

This job is now closed

Job summary

This is an exciting opportunity to join our busy Secretarial Team as a Band 3 Team Secretary supporting the Community Division's Senior Leadership Team. The role will be expected to provide a comprehensive and high quality secretarial/administrative support service, including personal responsibility for a number of delegated tasks within the Service. Minute taking experience and an RSA II or equivalent is essential as is experience of working with information systems. The post are full-time 37.5 hours, between the hours of 8.30am-4.30pm or 9am-5pm depending on service needs. Base V7 - Kings Business Park, Prescot.

Main duties of the job

The post holder will have excellent communication and organisational skills to enable to support the clinical team.

Minute taking experience and an RSA II or equivalent is essential as is experience of working with Information systems.

Successful applicants will be able to organise their own workload and co-ordinate workload activities with other administration staff in the team. The successful candidate will have excellent interpersonal skills and a friendly telephone manner. There is a need to be able to work to tight deadlines and withstand the pressure of a busy department and it is essential that you are able to work on your own initiative.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles."

Date posted

27 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-CC6159428

Job locations

V7 Building

Kings Business Park

Prescot

L34 1PJ


Job description

Job responsibilities

Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.

Responsibility for the processing of incoming and outgoing mail, includingprioritising, sorting and action as necessary

Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Responsibility for the maintenance of client database including the collection of statistics.

Arranging, when required, meetings and taking minutes, ensuring accuratetranscription and distribution.

Ensuring the maintenance of the referral pathway process following Serviceprocedures including liaison with other agencies.

Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists and payroll documentation,including medical certificates, as directed by the Team Manager, ensuringdocumentation is accurate and completed within designated timescales andforwarded to the Payroll Department.

Calculation of annual leave and the recording of staff absence as directed by the Team Manager in accordance with Inter-Agency Policies.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures

Please refer to attached Job Description for a full list of duties and responsibilities.

Job description

Job responsibilities

Provide an administrative, secretarial and clerical service to support the Team members, ensuring that letters, memos, reports are accurately produced within agreed timescales, data is input to required standards, and an effective filing and retrieval system is maintained.

Effective liaison with multi-disciplinary staff/patients/carers/outside agencies ensuring accurate information is communicated as and when required, including reception/switchboard duties dealing with enquiries from clients and the public.

Responsibility for the processing of incoming and outgoing mail, includingprioritising, sorting and action as necessary

Responsibility for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.

Responsibility for the maintenance of client database including the collection of statistics.

Arranging, when required, meetings and taking minutes, ensuring accuratetranscription and distribution.

Ensuring the maintenance of the referral pathway process following Serviceprocedures including liaison with other agencies.

Responsibility for petty cash being an authorised signatory for same. To support the completion of Staff Variation Lists and payroll documentation,including medical certificates, as directed by the Team Manager, ensuringdocumentation is accurate and completed within designated timescales andforwarded to the Payroll Department.

Calculation of annual leave and the recording of staff absence as directed by the Team Manager in accordance with Inter-Agency Policies.

Ensure appropriate records are maintained as directed by Line Manager.

Contribute to the ordering of stationery supplies and associated procedures

Please refer to attached Job Description for a full list of duties and responsibilities.

Person Specification

Experience/ Knowledge

Essential

  • Experience of working in an office environment
  • Arranging meetings and taking minutes
  • Extensive knowledge of office procedures
  • Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel

Desirable

  • Audio Typing experience
  • Experience of working within the NHS or related healthcare experience
  • Experience of dealing with members of the public
  • Awareness of Recovery Model
  • Awareness of children/vulnerable adults guidelines

Qualifications

Essential

  • Typing/WP RSAIII or equivalent or demonstrable experience

Desirable

  • GCSE Grade A-C English or equivalent
  • ECDL
  • NVQ3 Business Administration

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Good verbal and written communication skills.
  • Good interpersonal and organisational skills
  • Ability to work as member of a team
  • Ability to develop, operate and maintain filing systems both manual and electronic
  • Ability to develop effective interpersonal relationships with colleagues in the health care setting
  • Ability to communicate effectively in a variety of settings
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to present factual information and refer questions to others where appropriate
  • Ability to prioritise own workload and work to defined timescales
  • Ability to work on own initiative
Person Specification

Experience/ Knowledge

Essential

  • Experience of working in an office environment
  • Arranging meetings and taking minutes
  • Extensive knowledge of office procedures
  • Knowledge of Microsoft Office eg Outlook, Powerpoint, Excel

Desirable

  • Audio Typing experience
  • Experience of working within the NHS or related healthcare experience
  • Experience of dealing with members of the public
  • Awareness of Recovery Model
  • Awareness of children/vulnerable adults guidelines

Qualifications

Essential

  • Typing/WP RSAIII or equivalent or demonstrable experience

Desirable

  • GCSE Grade A-C English or equivalent
  • ECDL
  • NVQ3 Business Administration

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Good verbal and written communication skills.
  • Good interpersonal and organisational skills
  • Ability to work as member of a team
  • Ability to develop, operate and maintain filing systems both manual and electronic
  • Ability to develop effective interpersonal relationships with colleagues in the health care setting
  • Ability to communicate effectively in a variety of settings
  • Able to deal with sensitive issues with tact and diplomacy
  • Able to present factual information and refer questions to others where appropriate
  • Ability to prioritise own workload and work to defined timescales
  • Ability to work on own initiative

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

Kings Business Park

Prescot

L34 1PJ


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

V7 Building

Kings Business Park

Prescot

L34 1PJ


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)


For questions about the job, contact:

Deputy Operational Admin Manager

Lisa Lowe

Lisa.Lowe@merseycare.nhs.uk

07884441768

Date posted

27 March 2024

Pay scheme

Agenda for change

Band

Band 3

Salary

£22,816 to £24,336 a year per annum

Contract

Permanent

Working pattern

Full-time

Reference number

350-CC6159428

Job locations

V7 Building

Kings Business Park

Prescot

L34 1PJ


Supporting documents

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