Mersey Care NHS Foundation Trust

Administration Assistant

Information:

This job is now closed

Job summary

We are looking to recruit a permanent part time (30.00 hours) Administration Assistant to work within our Community Drug & Alcohol Team - Brook Place

This is an exciting opportunity to join our highly motivated team in delivering services to patients with substance misuse.

The team offers a wide range of support and records activity on a National data set. Our Addictions Services work in partnership with external agencies in the delivery and provision of services.

Main duties of the job

The successful candidate will be part of an admin team that supports our Addictions Community Team - Brook Place

The main duties will include:

Dealing with telephone calls from service users, carers and outside agencies. Taking messages and signposting them to the correct person/Department.

Have the ability to work in a confidential and sensitive manner, with an understanding of Data Protection and Confidentiality

Receiving referrals and uploading them onto the system.

Data input, scanning, making appointments and sending out appointment letters Photocopying and general admin duties.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Flexible working requests will be considered for all roles

Details

Date posted

19 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

350-MHC6021174-A

Job locations

Brook Place

Orphan Drive

Newsham Park

L6 7UN


Job description

Job responsibilities

  • Answering the telephone
  • Taking messages and signposting them onto the correct person/Department
  • Receiving referrals and uploading them onto the system
  • Data Input
  • Scanning documents
  • Making appointments and sending out letters
  • Photocopying
  • General Admin duties

Job description

Job responsibilities

  • Answering the telephone
  • Taking messages and signposting them onto the correct person/Department
  • Receiving referrals and uploading them onto the system
  • Data Input
  • Scanning documents
  • Making appointments and sending out letters
  • Photocopying
  • General Admin duties

Person Specification

QUALIFICATIONS

Essential

  • RSA 1 Typing or Equivalent
  • Level or experience of IT skills

Desirable

  • ECDL

KNOWLEDGE/EXPERIENCE:

Essential

  • Experience of working in a health service setting.
  • Previous reception administrative experience.

Desirable

  • Experience/knowledge of people experiencing mental health issues.

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Excellent communication skills both verbally and non-verbally.
  • Ability to exercise initiative
  • Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
  • Excellent organisational skills
  • Ability to maintain confidentially
  • Ability to deal with difficult situations.
  • Flexible working approach.
  • Professional attitude.
  • Possess a caring, compassionate and empathic attitude.
  • Able to meet the Trust's professional standards e.g. dress code, customer care
  • Ability/willingness to undergo further training as necessary.

Desirable

  • Evidence of knowledge and skills will be gathered from: Application form , Interview and References
Person Specification

QUALIFICATIONS

Essential

  • RSA 1 Typing or Equivalent
  • Level or experience of IT skills

Desirable

  • ECDL

KNOWLEDGE/EXPERIENCE:

Essential

  • Experience of working in a health service setting.
  • Previous reception administrative experience.

Desirable

  • Experience/knowledge of people experiencing mental health issues.

Values

Essential

  • Continuous Improvement
  • Accountability
  • Respectfulness
  • Enthusiasm
  • Support
  • High professional standards
  • Responsive to service users
  • Engaging leadership style
  • Strong customer service belief
  • Transparency and honesty
  • Discreet
  • Change oriented

Skills

Essential

  • Excellent communication skills both verbally and non-verbally.
  • Ability to exercise initiative
  • Demonstrate the ability to organise own duties and prioritise tasks within agreed timescales
  • Excellent organisational skills
  • Ability to maintain confidentially
  • Ability to deal with difficult situations.
  • Flexible working approach.
  • Professional attitude.
  • Possess a caring, compassionate and empathic attitude.
  • Able to meet the Trust's professional standards e.g. dress code, customer care
  • Ability/willingness to undergo further training as necessary.

Desirable

  • Evidence of knowledge and skills will be gathered from: Application form , Interview and References

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Brook Place

Orphan Drive

Newsham Park

L6 7UN


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Brook Place

Orphan Drive

Newsham Park

L6 7UN


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Manager

Erica Orr

erica.orr@merseycare.nhs.uk

07825218418

Details

Date posted

19 February 2024

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum

Contract

Permanent

Working pattern

Part-time

Reference number

350-MHC6021174-A

Job locations

Brook Place

Orphan Drive

Newsham Park

L6 7UN


Supporting documents

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