Job summary
The Learning Disabilities team located at Willis House, Whiston are seeking to recruit to a part-time, Band 2 Administrator post. The role will include providing administrative support to the team along with provision of reception duties to all visitors to the site.
Shortlisting planned for 19 February.
Interviews planned for 29 February.
Main duties of the job
Main duties:
- Reception - First point of contact
- Provide an effective clerical support to the LD team
- To work in a flexible manner to support and maintain service delivery
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 1.4 million people across our region and are also commissioned for services that cover the North West, North Wales and the Midlands.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Flexible working requests will be considered for all roles.
Job description
Job responsibilities
- Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
- Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
- Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
- Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
- Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
- Contribute to the ordering of stationery supplies and associated procedures.
- Contribute to the producing and sending of appointments and giving appropriate patient information/advice.
- To register patient referrals for the service on appropriate systems following the service referral pathway.
- To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
- To work in a flexible manner when cover is required, to support and maintain service delivery.
- Contribute to the processing of all incoming and outgoing mail.
- Participate in the provision of cover and Support and maintain service delivery borough wide.
- Participate in the local induction process for new staff.
- Participate in serious untoward incident investigations/reviews as required.
- Support individual's equality, diversity and rights.
- Participate in patient and public involvement activities.
- Contribute towards service improvement initiatives to enhance quality of patient care.
- Provide information and support to service users/carers as appropriate.
- Contribute to the continued improvement and quality of the Administration Support Service.
- Recognise and respond appropriately to urgent and emergency situations.
- Contribute to the effective and efficient use of resources.
- Understand and adhere to Trust policies, procedures and guidelines.
- Report any concern regarding patient care to line manager.
- To undertake any other delegated duties as appropriate and commensurate with the post.
Job description
Job responsibilities
- Act as first point of contact for all telephone and reception enquiries, ensuring that messages are forwarded to the appropriate persons and visitors are welcomed to the department.
- Provide an effective clerical service to support the team, including photocopying, typing, data input, and maintenance of an effective filing and retrieval system.
- Effective liaison with multi-disciplinary staff/patients/carers/outside agencies, including dealing with appointment/service enquiries. To ensure communication is accurate, sensitive, complex and confidential and accurate information is communicated as and when required.
- Responsibility, in conjunction with other administrative staff, for arranging clinics, booking appointments and associated data entry including the retrieval and maintenance of patient records.
- Ensure appropriate records are maintained as directed by Line Manager. In line with Trust Policies and Procedures
- Contribute to the ordering of stationery supplies and associated procedures.
- Contribute to the producing and sending of appointments and giving appropriate patient information/advice.
- To register patient referrals for the service on appropriate systems following the service referral pathway.
- To contribute to the maintenance of waiting lists, ensuring that appropriate appointments are scheduled/allocated to patients as directed, in line with service procedures by your line manager or clinician.
- To work in a flexible manner when cover is required, to support and maintain service delivery.
- Contribute to the processing of all incoming and outgoing mail.
- Participate in the provision of cover and Support and maintain service delivery borough wide.
- Participate in the local induction process for new staff.
- Participate in serious untoward incident investigations/reviews as required.
- Support individual's equality, diversity and rights.
- Participate in patient and public involvement activities.
- Contribute towards service improvement initiatives to enhance quality of patient care.
- Provide information and support to service users/carers as appropriate.
- Contribute to the continued improvement and quality of the Administration Support Service.
- Recognise and respond appropriately to urgent and emergency situations.
- Contribute to the effective and efficient use of resources.
- Understand and adhere to Trust policies, procedures and guidelines.
- Report any concern regarding patient care to line manager.
- To undertake any other delegated duties as appropriate and commensurate with the post.
Person Specification
Qualifications
Essential
- GCSE English grade A-C or equivalent
Desirable
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of PowerPoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Values
Essential
- Work to high professional standards
- Demonstrate enthusiasm for the role
- Be responsive to the needs of the service and service users
Skills
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Person Specification
Qualifications
Essential
- GCSE English grade A-C or equivalent
Desirable
- ECDL/ICT
- NVQ 2 Business Administration
- Typing/WP demonstrable experience
Knowledge & Experience
Essential
- Experience of working in an office environment
- Knowledge of office procedures
- Familiar with Microsoft Office
Desirable
- Experience of working within the NHS or related healthcare experience
- Experience of dealing with members of the public
- Knowledge of PowerPoint, Excel, Outlook
- Awareness of Recovery Model
- Awareness of children/vulnerable adults guidelines
Values
Essential
- Work to high professional standards
- Demonstrate enthusiasm for the role
- Be responsive to the needs of the service and service users
Skills
Essential
- Good verbal and written communication skills.
- Ability to work as member of a team
- Ability to operate and maintain filing systems both manual and electronic
- Ability to develop effective interpersonal relationships with colleagues in the health care setting
- Ability to communicate effectively in a variety of settings
- Able to deal with sensitive issues with tact and diplomacy
- Able to present factual information and refer questions to others where appropriate
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
