Support Medical Secretary

Job description

Job responsibilities

To promote effective liaison with other services, e.g. wards, community hubs and externally e.g. GP practices, other hospitals, police with regard to clinical correspondence.

Ability to exchange sensitive or contentious information with diplomacy and in a confidential manner.

Responsible for providing accurate, up to date, non clinical advice relating to queries into the unit.

Liaise with clinical and non clinical staff to resolve any issues that may arise, to the mutual benefit off all concerned.

Attend and contribute to departmental/team meetings.

To exercise judgement and apply own skills and knowledge ensuring all transcriptions produced are of an excellent standard.

Transcribing of clinical correspondence when required and within locally agreed timescales.

Work flexibly to ensure the needs of the service are met at all times.

Exercise judgement and initiative in order to manage the workload effectively and efficiently, taking appropriate action to resolve any issues, liaising with appropriate personnel and seeking guidance from the Line Manager when required.

Ensure that all clinical correspondence is transcribed within the required timescales altering line manager if there are any foreseeable delays.

Support the day to day organisation of the clinical teams by liaising with the Transcription Leaders in co-ordinating meetings, ensuring appropriate documentation available for meetings/lecturers, preparation of documents/presentations, attending meetings to take minutes and tying of agendas/minutes.

Ensure that the workloads are reviewed on a regular basis and that any urgent transcription is given priority in conjunction with the needs of the service and line manager.

Adapt a flexible attitude to meet the needs of the service, taking into consideration each areas unique specialty and subsequent requirements of such specialties.

Where appropriate ordering and receipt of general office stationary and equipment.

Mentoring new members of staff including temporary staff as and when required.

General office duties including dealing with incoming and outgoing correspondence, filing, photocopying etc.

When required, provide appropriate clinical information following requests from the Patient Information Systems in use.

To use initiative, working autonomously within the remit of the role.

Having overall view of the daily workload within the service, prioritising tasks where appropriate and ensuring excellent communication skills at all times.

Work in collaboration with the team to identify changes to working practices.

To adhere to the trusts rights based approach taking into account service user choice.

To take responsibility for ensuring your own personal safety and that of the service user when using equipment.

To take reasonable care for the health and safety of yourself and any others that may be affected by own acts and omissions at work.

To ensure that you are familiar with the terms and conditions of your post.

To participate in service development activities, as required.

To maintain the dignity of service users at all times whilst dealing with aspects of personal care.

To seek appropriate advice and support from the qualified practitioner during occasions when service users or their carers become agitated or distressed.

To maintain service user confidentiality at all times both on and off duty.

To maintain appropriate professional boundaries with service users at all times both on and off duty.

To ensure that work is conducted in accordance with the Trusts Equality and Diversity Strategy.

In exceptional circumstances to co-operate with reasonable requests from more senior staff to vary your area of work to meet unplanned service need.

Person Specification

Qualifications

Essential

• RSA III or equivalent
• Knowledge and experience of Microsoft Office

Knowledge/ Experience

Essential

• Experience of working as a medical secretary
• Experience of information systems
• Knowledge of medical terminology
• Willingness to gain understanding of local targets in order to take active part in achieving targets relevant to the role
• Flexible working approach
• Professional , caring , compassionate and empathic attitude

Values

Essential

• Continuous Improvement
• Accountability
• Respectfulness
• Enthusiasm
• Support
• High professional standards
• Responsive to service users
• Engaging leadership style
• Strong customer service belief
• Transparency and honesty
• Discreet
• Change oriented

Skills

Essential

• Excellent communication skills both verbally and non verbally
• Excellent organisational skills
• Audio typing skills
• Ability to maintain confidentiality
• Ability to demonstrate excellent customer service delivery
• Ability to organise own duties and prioritise tasks within agreed timescales
• Ability to undergo further training as necessary
• Ability to uphold Trusts professional standards

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Bootle Health Centre

Park Street

Bootle, Liverpool

L20 3RF

Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)