Job summary
We have an exciting temporary Bank opportunity for experienced and enthusiastic administrators (x3) to join our expanding System Support Admin team to support with current workload pressures within Urgent Care.
Working both autonomously and as part of the team, the successful candidate will work with in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers to provide comprehensive admin support to help facilitate discharges from Acute hospital Trusts.
The successful candidate will need to be able to attend our Old Swan, Broadgreen and Aintree office sites for day to day work, meetings or for training purposes and available to start immediately. This may include week-end working on a rotation basis.
The role provides a fantastic opportunity to creatively develop the role and work with senior team members to help shape service improvements.
Main duties of the job
To act as an administrator within the System Support Team working in close liaison with the a multi-discipline team comprising of nurse coordinators, therapists, social workers . The post holder is also expected to update a variety of systems in accordance with multi trust patients protocols
The post holder will be required to effectively communicate with relevant agencies across the whole system including LUFHT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information
About us
Mersey Care is one of the largest trusts providing physical health and mental healthservices in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
- To manage referrals from a variety of health and social care professionals and accurately
- Recording specific medical information and terminology directly onto service computer systems in accordance with service and trust.
- The post holder is required to action any missing information in line with referral protocols and referral management service flow charts especially the transfer of care (TOCs) documents.
- To respond to telephone queries from referring clinicians in acutes/CCGs/HUBS/Primary care about their patients regarding status of referrals
- To participate in regular audits necessary to monitor effectiveness of service provision and identify data issues across each care pathway.
- To be aware of status of acute and community facilities on a daily basis through relevant dashboard list and ensure all members of the team are informed of any updates.
- Carry out information gathering functions on a daily basis, enabling efficient provision of service and supporting the role of the Operations Service
- Uphold patient confidentiality at all times and adhere to NHS guidelines
- Actively input into the development and provision of alternative pathways
- To assist in maintaining links with acutes/CCGs/HUBS/Primary care about their patients regarding status of referrals etc
- Effectively communicate with relevant agencies across the whole system including LUHFT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information, relating to service availability and pressures,
Job description
Job responsibilities
- To manage referrals from a variety of health and social care professionals and accurately
- Recording specific medical information and terminology directly onto service computer systems in accordance with service and trust.
- The post holder is required to action any missing information in line with referral protocols and referral management service flow charts especially the transfer of care (TOCs) documents.
- To respond to telephone queries from referring clinicians in acutes/CCGs/HUBS/Primary care about their patients regarding status of referrals
- To participate in regular audits necessary to monitor effectiveness of service provision and identify data issues across each care pathway.
- To be aware of status of acute and community facilities on a daily basis through relevant dashboard list and ensure all members of the team are informed of any updates.
- Carry out information gathering functions on a daily basis, enabling efficient provision of service and supporting the role of the Operations Service
- Uphold patient confidentiality at all times and adhere to NHS guidelines
- Actively input into the development and provision of alternative pathways
- To assist in maintaining links with acutes/CCGs/HUBS/Primary care about their patients regarding status of referrals etc
- Effectively communicate with relevant agencies across the whole system including LUHFT Co-Ordinators, Intermediate Care Teams and Urgent Care Teams to collate and transfer accurate information, relating to service availability and pressures,
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Word Applications
- Computer literate
- Knowledge of Microsoft Office or other database software
- Ability to use email.
- Willingness to undertake further training/qualifications
Desirable
- RSA III (or equivalent)
- NVQ 3 Business Admin or equivalent relevant office experience
- Excellent Audio Typing
- ECDL
Knowledge
Essential
- Experience of working in a busy office environment
- Previous clerical experience.
- Familiar with standard office practice and procedures.
- Have an understanding of the implication of the data protection act
Desirable
- Experience of medical terminology.
Skills
Essential
- Interpersonal Skills
- Ability to work in a team
- Good communication skills, verbal and written
- Discretion at all times in and outside the department
- Ability to remain calm in difficult situations
- Flexible approach to work.
- Organisational Skills
- Ability to work within a team.
- Precise and methodical in working practice and able to work under own initiative
- Good organisational skills
- Ability to maintain and develop efficient office systems.
- Ability to priorities own workload.
- Good time managementskills.
Desirable
- Experience of working with health professionals and the general public.
Person Specification
Qualifications
Essential
- Working knowledge of Microsoft Word Applications
- Computer literate
- Knowledge of Microsoft Office or other database software
- Ability to use email.
- Willingness to undertake further training/qualifications
Desirable
- RSA III (or equivalent)
- NVQ 3 Business Admin or equivalent relevant office experience
- Excellent Audio Typing
- ECDL
Knowledge
Essential
- Experience of working in a busy office environment
- Previous clerical experience.
- Familiar with standard office practice and procedures.
- Have an understanding of the implication of the data protection act
Desirable
- Experience of medical terminology.
Skills
Essential
- Interpersonal Skills
- Ability to work in a team
- Good communication skills, verbal and written
- Discretion at all times in and outside the department
- Ability to remain calm in difficult situations
- Flexible approach to work.
- Organisational Skills
- Ability to work within a team.
- Precise and methodical in working practice and able to work under own initiative
- Good organisational skills
- Ability to maintain and develop efficient office systems.
- Ability to priorities own workload.
- Good time managementskills.
Desirable
- Experience of working with health professionals and the general public.
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
