Job summary
This is an exciting opportunity to join the Data Quality Team in Informatics Merseyside as a Information Facilitator. The Data Quality team supports GP practices across Liverpool in improving the use of the clinical systems and assisting with general data quality and the uptake and delivery of Informatics programmes.
We are looking for candidates with significant experience of working in GP practices. You should have a high level of knowledge and experience in working with GP clinical systems, clinical coding and general informatics support in a GP practice setting.
Your role will also be to facilitate Digital Optimisation in General Practices, implementing and supporting digital projects, optimising the use of clinical and IT systems and optimising GP practice digital systems and processes.
This role will be based in practices in the Liverpool area.
Shortlisting date is planned for 4th December 2023
Interview date is planned for 14th/15th December 2023
Main duties of the job
Duties include:
- Extensive use of GP IT clinical systems
- Work closely with the Practices to help them develop their IT systems, to move away from paper records and use the computer system to record clinical data to support improvement in the quality or care.
- Implementing and influencing use of protocols, policies and procedures as produced by Liverpool Place.
- Persuade and influence reluctant GPs and practice staff to make better use of their clinical system.
- Facilitate the Digital Optimisation Programme in General Practices
- Facilitate and support Digital/IT projects in General Practice
- Optimise GP Practices use of existing/new digital processes and systems
- Signpost GP practices to new technologies, new GP processes and new systems
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
- To support the development of the use of information to improve patient care by:
- Entering complex, clinical data onto the practice clinical computer system, including medical histories, and entering health promotion and chronic disease management details.
- Supporting practices in the development and maintenance of chronic disease registers.
- Enter clinical information from patient notes adhering to relevant protocols and policies and to data confidentiality.
- To ensure accuracy and to maintain concentration over prolonged periods of time.
- To assist the practices towards becoming paper lite developing this process through effective change management
- To pro-actively develop, devise and implement policies/ protocols procedures in line with paper lite processes.
- To work autonomously and refer to Information Co-ordinator as necessary.
- To communicate effectively at all levels with Liverpool Place and multidisciplinary Primary Health Care Teams and to foster and promote effective lines of communication within GP practices.
- To help to implement Snomed / clinical terms formularies and templates into practice systems, customising where appropriate.
- To retrieve, analyse, validate and audit clinic data within the practice.
- To report on results of audits, quality of data and training needs of the practice.
- To identify, report, facilitate IM&T training to multidisciplinary Primary Health Care Teams in practice, at in house practice forums in conjunction with the Information Co-ordinator and to act as a mentor to new team members.
- To work in consultation with the Information Co-ordinator to ensure that aims of the improving clinical use project are being delivered effectively and to help develop better information processes to improve quality of patient care.
- Act as a resource for other practices promoting the use of clinical systems.
- It is essential that the post holder has the experience to deal with the conflicting demands on their time and are able to manage complex work arrangements.
- The strict confidentiality of all information to which the post holder has access must be maintained at all times and role will involve exposure to potentially disturbing or sensitive case notes.
- To participate in an approved development course and to attend all mandatory training in line with Liverpool Place requirements.
- Ensure careful use of practice equipment and their facilities.
- Facilitate the Digital Optimisation Programme in General Practices
- Facilitate and support Digital/IT projects in General Practice
- Optimise GP Practices use of existing/new digital processes and systems
- Signpost GP practices to new technologies, new GP processes and new systems
Job description
Job responsibilities
- To support the development of the use of information to improve patient care by:
- Entering complex, clinical data onto the practice clinical computer system, including medical histories, and entering health promotion and chronic disease management details.
- Supporting practices in the development and maintenance of chronic disease registers.
- Enter clinical information from patient notes adhering to relevant protocols and policies and to data confidentiality.
- To ensure accuracy and to maintain concentration over prolonged periods of time.
- To assist the practices towards becoming paper lite developing this process through effective change management
- To pro-actively develop, devise and implement policies/ protocols procedures in line with paper lite processes.
- To work autonomously and refer to Information Co-ordinator as necessary.
- To communicate effectively at all levels with Liverpool Place and multidisciplinary Primary Health Care Teams and to foster and promote effective lines of communication within GP practices.
- To help to implement Snomed / clinical terms formularies and templates into practice systems, customising where appropriate.
- To retrieve, analyse, validate and audit clinic data within the practice.
- To report on results of audits, quality of data and training needs of the practice.
- To identify, report, facilitate IM&T training to multidisciplinary Primary Health Care Teams in practice, at in house practice forums in conjunction with the Information Co-ordinator and to act as a mentor to new team members.
- To work in consultation with the Information Co-ordinator to ensure that aims of the improving clinical use project are being delivered effectively and to help develop better information processes to improve quality of patient care.
- Act as a resource for other practices promoting the use of clinical systems.
- It is essential that the post holder has the experience to deal with the conflicting demands on their time and are able to manage complex work arrangements.
- The strict confidentiality of all information to which the post holder has access must be maintained at all times and role will involve exposure to potentially disturbing or sensitive case notes.
- To participate in an approved development course and to attend all mandatory training in line with Liverpool Place requirements.
- Ensure careful use of practice equipment and their facilities.
- Facilitate the Digital Optimisation Programme in General Practices
- Facilitate and support Digital/IT projects in General Practice
- Optimise GP Practices use of existing/new digital processes and systems
- Signpost GP practices to new technologies, new GP processes and new systems
Person Specification
Qualifications
Essential
- Educated to 'O' level/GCSE standard or good standard of education with proven relevant experience
- ECDL/ Relevant RSA/NVQ
Experience
Essential
- Understanding of the NHS Primary Care agenda
- Supporting the implementation of change
- Familiarity with GP clinical information systems and clinical coding
- Working within a primary care setting
- Training adults
Skills/Attributes
Essential
- Ability to manage and prioritise a heavy and diverse workload
- Ability to work under pressure and meet deadlines
- Communication and People skills:
- Computer literate
- Accurate data entry
- Data analysis
- Interpretation of health data skills
- Experience of using Microsoft products including word, excel, access, PowerPoint
- Good document/spreadsheet presentation skills
- Database management experience
- Experience of using Microsoft products including word, excel, access, PowerPoint - Database management experience
- Advanced Keyboard skills
- Inputting Clinical Patient information
- Understanding of clinical audit
- Understanding of Data Protection Act
- Understanding of Security & Confidentiality
Technical Skills
Essential
- Computer literate
- Accurate data entry
- Data analysis
- Interpretation of health data skills
- Good document/spreadsheet presentation skills
- Experience of using Microsoft products including word, excel, access, PowerPoint
- Database management experience
Person Specification
Qualifications
Essential
- Educated to 'O' level/GCSE standard or good standard of education with proven relevant experience
- ECDL/ Relevant RSA/NVQ
Experience
Essential
- Understanding of the NHS Primary Care agenda
- Supporting the implementation of change
- Familiarity with GP clinical information systems and clinical coding
- Working within a primary care setting
- Training adults
Skills/Attributes
Essential
- Ability to manage and prioritise a heavy and diverse workload
- Ability to work under pressure and meet deadlines
- Communication and People skills:
- Computer literate
- Accurate data entry
- Data analysis
- Interpretation of health data skills
- Experience of using Microsoft products including word, excel, access, PowerPoint
- Good document/spreadsheet presentation skills
- Database management experience
- Experience of using Microsoft products including word, excel, access, PowerPoint - Database management experience
- Advanced Keyboard skills
- Inputting Clinical Patient information
- Understanding of clinical audit
- Understanding of Data Protection Act
- Understanding of Security & Confidentiality
Technical Skills
Essential
- Computer literate
- Accurate data entry
- Data analysis
- Interpretation of health data skills
- Good document/spreadsheet presentation skills
- Experience of using Microsoft products including word, excel, access, PowerPoint
- Database management experience
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
