Job summary
1. To lead and develop the strategic and operational development of Mersey Care Telehealth Services.2. Responsible for strategic and operational management for the Trusts Telehealth Service and its related business activities across multiple sites within the Cheshire and Merseyside Integrated Care System.3. Responsible for compiling the Telehealth Service's business plan, developing its strategy, ensuring implementation and that performance targets, strategic objectives are met; contributes to corporate policies and strategy.4. Accountable for Telehealth related staff, budgetary management and making decisions and recommendations regarding funding on behalf of the Trust, along with attracting and managing external funding c.£5m+. This includes managing multiple budgets aligned to multiple commissioners, covering multiple services all with unique budgetary information and requirements.5. Lead and provide oversight for Telehealth relative activities across several complex services. The Telehealth Head of Service will lead and develop new and existing Telehealth pathways, supported by clinical colleagues, that require different access requirements / clinical criteria, working with a range of populations, multiple budgets, with a variety of workforce requirements and policies to underpin the work.Additional information has been included in the documents section, due to word limit. Please ensure you download and review all documents.
Main duties of the job
1.Developing the strategy and strategic direction of the Telehealth service in the context of the Trust's overall strategy and including commercial opportunities beyond the existing footprint of the service2. The Telehealth Service function, including developing and managing its annual business plan, progress and dashboard reporting and risk and issue management.3. Liaising with functions with the Trust as required to manage the service.4. Managing all Telehealth related business returns, including planning and workforce returns.5. Providing the oversight and management of all aspects of the service budget.6. Leadership of change and transformation projects and programmes to agreed time, quality, and cost.7. The planning, monitoring and control of programmes of work with multiple projects and assignments using programme management methodologies e.g. Managing Successful Programmes (MSP), relevant and scaled to the activity.8. Regular reporting of service progress to senior responsible officers, programme boards and other executive level boards both internal to Mersey Care and external to Integrated Care Board.9. Resource planning and identifying interdependencies.Additional information has been included in the documents section, due to word limit. Please ensure you download and review all documents.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Key Working Relationships1. The post holder will operate within: Mersey Care; across Cheshire and Merseyside ICB and health and care providers; with NHS England; and with suppliers relating to issues of strategy, planning and deployment relating to Telehealth and use of remote monitoring technologies that also cover Telecare. The post holder will be required to have regularcontact with these stakeholders and will often need to engage with them over sensitive, complex, contentious, and confidential issues that include service provision and development, contract negotiations, performance issues, funding and finance.2. The post holder will work closely with the Telehealth Medical Director, Clinical Services Manager and Clinical Lead.3. To work with clinical leads across the organisation to fully realise the benefits of transitioning pathways onto the telehealth platform4. Lead relevant internal and external working groups / projects, services and initiatives to provide project, information and analytical advice and expertise in relation to Telehealth.5. Overseeing the team to develop and implement data collection systems that will provide accurate and timely data.6. Present Telehealth information and issues, explaining complexities, to a wide range of internal and external stakeholders. This will include delivering formal presentations, workshops and focus groups along with providing report to Executive levels of the ICB, Local Authorities and within Mersey Care.7. To liaise with other Managers to share best practice.8. To provide advice regarding Telehealth, as required, to internal stakeholders and external stakeholders that will include Cheshire and Merseyside ICB Executive colleagues and ICB and NHS Commissioning and Provider colleagues from across the NHS and beyond.9. Develop strong working relationship with Digital, Data and Clinical Programme Managers from across the Integrated Care System leveraging their knowledge and expertise to inform the strategic direction of travel for Telehealth.10. Work with Informatics Merseyside senior managers, ICB Digital and Data Leads and Telehealth System Supplier representatives to lead and oversee a localized and prioritized Telehealth development road map to enhance patient care.11. For strong alliances with academic researchers from local and National Universities to help publish Telehealth related academic papers based on the work conducted locally.12. Develop an extensive network of contacts across Mersey Care, the ICS, the wider NHS, overseas health care providers and with external suppliers. Represent Mersey Care and the Telehealth Service best interests with these contacts, leveraging their skills and expertise to continually develop Telehealth.Operational requirements:1. Provide overall operational and strategic management for the Telehealth function.2. Develop and implement qualitative and quantitative measures to determine performance against the Services strategy. Report progress at senior management forums and by written reports to appropriate boards and groups of staff.3. Present complex information on all aspects of Telehealth practice in a clear, understandable, and audience-appropriate manner to senior management and board level groups.4. Ensure that best practice is developed in Telehealth and Remote Monitoring and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.5. Ensure a smooth transition through decision making process to the management of contracts.6. Ensure that an appropriate Telehealth and Remote Monitoring strategy is in line with the wider healthcare agenda and Trusts business objective and are fully cascaded to the relevant internal and external stakeholders.7. Lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.8. Lead horizon scanning to identify new business opportunities for service area and developments. Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits in relation to Telehealth.9. Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.10. Work closely with the Heads of Service, Divisions Directors, and Deputy Directors in relation to Telehealth.11. Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors.12. Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards, and thresholds. Disseminating these methodologies etc. to staff within the department and throughout the organisation.13. Collect and report on information of expenditure within the organisation and other relevant governing bodies.Financial and Physical Resources1. The post holder will have budgetary responsibility for the Telehealth service. This will include evaluating the value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and complies, withcontractual terms and conditions.2. The postholder will be directly responsible for multiple budgets associated with the management of the function. This includes detailed budget setting, monitoring of budgets and identification of cost improvements schemes.3. Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.4. Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.5. Responsible for developing and monitoring multiple Telehealth budgets related to multiple commissioners. This will include external monies from national funding streams such as NHS England to deliver Telehealth related project and programme work such as the remote monitoring within the virtual ward.6. Responsible for submitting applications for external funding awards through bodies such as NHS England and other external funding agencies.7. Responsible for identifying new business opportunities and ensuring those opportunities are financially secure, identifying financial risks and working with finance colleagues to mitigate those risks.8. Responsible for Cheshire and Merseyside ICB funding linked to Remote Monitoring projects and programmes.9. Lead on all Telehealth procurement activity for the Trust ensuring legal compliance.10. Accountable for all Telehealth related contractual arrangements with suppliers, providers, and commissioners. Provide finance reports and statements for 3rd parties as required.11. Lead on the Telehealth system supplier contract, working with contracts, legal and finance colleagues to negotiate changes to existing contracts and implement new contracts as required.Managerial / Leadership1. Provide leadership for the Telehealth Service including Clinical Service Manager,Operations Manager and Telehealth Clinical Lead along with managing business development function and providing matrix management for the Data Scientist function.2. To forge positive working relationships, to support an effective matrix approach to achieve NHS objectives.3. To work in a matrix management style and to foster close working relations with other managers within the NHS.4. To manage, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the NHS. Including the management of disciplinary procedures as required, undertake staff consultation and consider welfare and safety matters, taking into account instructions and guidelines issued.5. To recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a new and challenging environment.6. Use appraisal and development policy and procedure and ensure that appraisals are undertaken regularly.Information Management1. Responsible for developing, accessing and utilising population health management data to shape delivery priorities for Telehealth and improve patient outcomes.2. Responsible for devising, developing and implementing appropriate information sharing systems to:o Facilitate effective working practices for the end-to-end processes.o Ensure accurate analysis of management information.3. Responsible for the collection and reporting on information of expenditure both within and outside the organisation, including compliance reporting.4. Ensure processes and staff behaviors are in place for appropriate information sharing.Additional information has been included in the documents section, due to word limit. Please ensure you download and review all documents.
Job description
Job responsibilities
Key Working Relationships1. The post holder will operate within: Mersey Care; across Cheshire and Merseyside ICB and health and care providers; with NHS England; and with suppliers relating to issues of strategy, planning and deployment relating to Telehealth and use of remote monitoring technologies that also cover Telecare. The post holder will be required to have regularcontact with these stakeholders and will often need to engage with them over sensitive, complex, contentious, and confidential issues that include service provision and development, contract negotiations, performance issues, funding and finance.2. The post holder will work closely with the Telehealth Medical Director, Clinical Services Manager and Clinical Lead.3. To work with clinical leads across the organisation to fully realise the benefits of transitioning pathways onto the telehealth platform4. Lead relevant internal and external working groups / projects, services and initiatives to provide project, information and analytical advice and expertise in relation to Telehealth.5. Overseeing the team to develop and implement data collection systems that will provide accurate and timely data.6. Present Telehealth information and issues, explaining complexities, to a wide range of internal and external stakeholders. This will include delivering formal presentations, workshops and focus groups along with providing report to Executive levels of the ICB, Local Authorities and within Mersey Care.7. To liaise with other Managers to share best practice.8. To provide advice regarding Telehealth, as required, to internal stakeholders and external stakeholders that will include Cheshire and Merseyside ICB Executive colleagues and ICB and NHS Commissioning and Provider colleagues from across the NHS and beyond.9. Develop strong working relationship with Digital, Data and Clinical Programme Managers from across the Integrated Care System leveraging their knowledge and expertise to inform the strategic direction of travel for Telehealth.10. Work with Informatics Merseyside senior managers, ICB Digital and Data Leads and Telehealth System Supplier representatives to lead and oversee a localized and prioritized Telehealth development road map to enhance patient care.11. For strong alliances with academic researchers from local and National Universities to help publish Telehealth related academic papers based on the work conducted locally.12. Develop an extensive network of contacts across Mersey Care, the ICS, the wider NHS, overseas health care providers and with external suppliers. Represent Mersey Care and the Telehealth Service best interests with these contacts, leveraging their skills and expertise to continually develop Telehealth.Operational requirements:1. Provide overall operational and strategic management for the Telehealth function.2. Develop and implement qualitative and quantitative measures to determine performance against the Services strategy. Report progress at senior management forums and by written reports to appropriate boards and groups of staff.3. Present complex information on all aspects of Telehealth practice in a clear, understandable, and audience-appropriate manner to senior management and board level groups.4. Ensure that best practice is developed in Telehealth and Remote Monitoring and delivered at organisational and departmental levels. Challenge ways of working and persuade, motivate, and influence other senior managers to realign their practice where necessary.5. Ensure a smooth transition through decision making process to the management of contracts.6. Ensure that an appropriate Telehealth and Remote Monitoring strategy is in line with the wider healthcare agenda and Trusts business objective and are fully cascaded to the relevant internal and external stakeholders.7. Lead, support and contribute to formal negotiations with senior level staff from external stakeholders, providing a high level of negotiating expertise to secure the most advantageous arrangements.8. Lead horizon scanning to identify new business opportunities for service area and developments. Advise on innovative opportunities and support all departments in their strategies and programmes to maximise service benefits in relation to Telehealth.9. Oversee the tracking of progress against plans and transition milestones, ensuring appropriate processes are in place to flag issues, risks and concerns with the relevant stakeholders.10. Work closely with the Heads of Service, Divisions Directors, and Deputy Directors in relation to Telehealth.11. Ensure the securing of value for money, giving due consideration to all relevant factors including risk, quality and other factors.12. Devise, manage and update policies and procedures, ensuring the adoption of best practice methodology, rules, standards, and thresholds. Disseminating these methodologies etc. to staff within the department and throughout the organisation.13. Collect and report on information of expenditure within the organisation and other relevant governing bodies.Financial and Physical Resources1. The post holder will have budgetary responsibility for the Telehealth service. This will include evaluating the value for money of new contracts, monitoring the performance of existing providers and ensuring that provider performance aligns, and complies, withcontractual terms and conditions.2. The postholder will be directly responsible for multiple budgets associated with the management of the function. This includes detailed budget setting, monitoring of budgets and identification of cost improvements schemes.3. Act in a way that is compliant with Standing Orders and Standing Financial Instructions in the discharge of this responsibility.4. Constantly strive for value for money and greater efficiency in the use of these budgets and to ensure that they operate in recurrent financial balance year on year.5. Responsible for developing and monitoring multiple Telehealth budgets related to multiple commissioners. This will include external monies from national funding streams such as NHS England to deliver Telehealth related project and programme work such as the remote monitoring within the virtual ward.6. Responsible for submitting applications for external funding awards through bodies such as NHS England and other external funding agencies.7. Responsible for identifying new business opportunities and ensuring those opportunities are financially secure, identifying financial risks and working with finance colleagues to mitigate those risks.8. Responsible for Cheshire and Merseyside ICB funding linked to Remote Monitoring projects and programmes.9. Lead on all Telehealth procurement activity for the Trust ensuring legal compliance.10. Accountable for all Telehealth related contractual arrangements with suppliers, providers, and commissioners. Provide finance reports and statements for 3rd parties as required.11. Lead on the Telehealth system supplier contract, working with contracts, legal and finance colleagues to negotiate changes to existing contracts and implement new contracts as required.Managerial / Leadership1. Provide leadership for the Telehealth Service including Clinical Service Manager,Operations Manager and Telehealth Clinical Lead along with managing business development function and providing matrix management for the Data Scientist function.2. To forge positive working relationships, to support an effective matrix approach to achieve NHS objectives.3. To work in a matrix management style and to foster close working relations with other managers within the NHS.4. To manage, motivate and develop staff within the team to ensure that they are able to deliver the new responsibilities of the NHS. Including the management of disciplinary procedures as required, undertake staff consultation and consider welfare and safety matters, taking into account instructions and guidelines issued.5. To recruit as necessary and performance manage a team that delivers a range of tasks within a matrix structure in a new and challenging environment.6. Use appraisal and development policy and procedure and ensure that appraisals are undertaken regularly.Information Management1. Responsible for developing, accessing and utilising population health management data to shape delivery priorities for Telehealth and improve patient outcomes.2. Responsible for devising, developing and implementing appropriate information sharing systems to:o Facilitate effective working practices for the end-to-end processes.o Ensure accurate analysis of management information.3. Responsible for the collection and reporting on information of expenditure both within and outside the organisation, including compliance reporting.4. Ensure processes and staff behaviors are in place for appropriate information sharing.Additional information has been included in the documents section, due to word limit. Please ensure you download and review all documents.
Person Specification
Essential and Desirable
Essential
- Educated to masters level or equivalent level of experience working at a senior level in relation to Telehealth / Remote Monitoring
- Extensive knowledge of Telehealth and Remote Monitoring acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent-
- Evidence of continuing professional development
- Understanding of the background to and aims of current healthcare policy in Cheshire and Mersey and understand the implications
- An appreciation of the relationship between the Department of Health, Intergrated Care Systems and individual providers and commissioning organisations
- Programme Management Qualification
- Experience of delivering large scale programmes of work within a Telehealth environment across the Trust, Place and Integrated Care System
- Experience of leading and managing significant strategic and transformational change
- Experience of developing and establishing teams and services
- Sound knowledge, experience and understanding of healthcare governance standards and requirements
- Advanced knowledge of Microsoft Office inc Excel, Visio, Project, Word and Powerpoing
- Good working knowledge of Trust IT systems inc RADAR, SBS and ESR
- Experience of managing a budget including budget setting and knowledge of financial processes
- Experience of providing and receiving highly complex, sensitive information and presenting this information to large, influential groups
- Experience of persuading Board and Senior managers on the merits of different options, innovation and new market opportunities
- Problem solving skills and the ability to response to sudden unexpected demands
- Experience in analysing complex facts and situations to formulate a range of options
- Experience of making difficult decisions where there may be a number of courses of action
- Able to manage a complex and multi-faceted workload balancing competing demands in a flexible manner
- Input in to strategic plans across the NHS and within teams
- Experience of working with stakeholders to develop improvement plans
- Direct line management experience
- Experience of managing relationships with a range of different stakeholders
Desirable
- Member of relevant professional body
- Experience of carrying out procurement exercises for high value contracts
Person Specification
Essential and Desirable
Essential
- Educated to masters level or equivalent level of experience working at a senior level in relation to Telehealth / Remote Monitoring
- Extensive knowledge of Telehealth and Remote Monitoring acquired through post graduate diploma or equivalent experience or training plus further specialist knowledge or experience to master's level equivalent-
- Evidence of continuing professional development
- Understanding of the background to and aims of current healthcare policy in Cheshire and Mersey and understand the implications
- An appreciation of the relationship between the Department of Health, Intergrated Care Systems and individual providers and commissioning organisations
- Programme Management Qualification
- Experience of delivering large scale programmes of work within a Telehealth environment across the Trust, Place and Integrated Care System
- Experience of leading and managing significant strategic and transformational change
- Experience of developing and establishing teams and services
- Sound knowledge, experience and understanding of healthcare governance standards and requirements
- Advanced knowledge of Microsoft Office inc Excel, Visio, Project, Word and Powerpoing
- Good working knowledge of Trust IT systems inc RADAR, SBS and ESR
- Experience of managing a budget including budget setting and knowledge of financial processes
- Experience of providing and receiving highly complex, sensitive information and presenting this information to large, influential groups
- Experience of persuading Board and Senior managers on the merits of different options, innovation and new market opportunities
- Problem solving skills and the ability to response to sudden unexpected demands
- Experience in analysing complex facts and situations to formulate a range of options
- Experience of making difficult decisions where there may be a number of courses of action
- Able to manage a complex and multi-faceted workload balancing competing demands in a flexible manner
- Input in to strategic plans across the NHS and within teams
- Experience of working with stakeholders to develop improvement plans
- Direct line management experience
- Experience of managing relationships with a range of different stakeholders
Desirable
- Member of relevant professional body
- Experience of carrying out procurement exercises for high value contracts
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
Additional information
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
Applications from job seekers who require current Skilled worker sponsorship to work in the UK are welcome and will be considered alongside all other applications. For further information visit the UK Visas and Immigration website (Opens in a new tab).
From 6 April 2017, skilled worker applicants, applying for entry clearance into the UK, have had to present a criminal record certificate from each country they have resided continuously or cumulatively for 12 months or more in the past 10 years. Adult dependants (over 18 years old) are also subject to this requirement. Guidance can be found here Criminal records checks for overseas applicants (Opens in a new tab).
