Job summary
An exciting opportunity has arisen for a Head of Estates & Facilities to join the Estates & Facilities Directorate at Mersey Care NHS Foundation Trust. The role is responsible for managing Estates & Facilities services across the Trust, also leading on backlog maintenance investment and net zero carbon delivery across a large and complex healthcare estate, where innovation and service development are key to managing a compliant and effective service for the Staff, Service Users and Visitors.
We are looking for a dedicated and enthusiastic individual who has experience of working as part of an Estates and Facilities Senior Management Team, preferably within a health care setting. Applicants will be expected to evidence how they have successfully managed the operational delivery of both Hard and Soft FM services and the delivery of operational capital schemes (including backlog maintenance and decarbonisation schemes).
Main duties of the job
You will have a working knowledge of the broad range of both Hard and Soft facilities management services associated with a large organisation.
You will have experience of executive decision making and taking responsibility for acting on those decisions and implementing the requirements.
You will have experience of managing compliant services in accordance with mandatory and statutory requirements.
You will have experience in developing and delivering Net Zero carbon related projects.
You will have effective communication skills, both written and verbal, be comfortable chairing and attending meetings and leading discussions.
You will be personable to both maintain and develop relationships with key stakeholders, both internal and external as these links are vital to estates and facilities services in a large and complex organisation.
Primarily, you must recognise that all the services which we deliver impact our service users, be it directly or indirectly, therefore care and diligence is paramount to ensure health and safety standards.
About us
Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.
We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.
At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.
Job description
Job responsibilities
Principal Responsibilities:
- Responsible to the Associate Director for leading, managing and directing in excess of 600 Operational Services staff in the provision of an Estates and Facilities Operational Service, optimised in terms of its efficiency and effectiveness to meet service users, staff and visitor needs within agreed resource allocations.
- Responsibility for a revenue budget in excess of 30 million and for the development and implementation of effective and transparent processes to ensure control of financial resources and delivery of a cost-effective service.
- Responsible for the management of a complex estate across a large geographical spread with multiple arrangements for the provision of Hard and Soft FM.
- Responsible for delivery of the Trusts annual operational capital programme ensuring the delivery of the statutory duty, the Capital Resource Limit.
- Responsible for ensuring that the Estates and Facilities operational Services Team are, at all times, staffed with suitably qualified and experienced Personnel who are trained, developed and receive PACE reviews and motivated to provide effective and efficient services across the Divisions and the Trust.
- Liaise with a wide diversity of stakeholders to ensure that the service is delivered effectively, embracing changes in the delivery of health care, and identifying and implementing innovative solutions, which support the modernisation agenda.
- Lead on the development and implementation of the Trusts Green Plan and monitor the actions in response to the NHS net zero carbon.
- Ensure the maximisation of the Trusts decarbonisation plan and that all opportunities are responded to for external funding.
- Responsible for leading and managing a range of professional and operational disciplines across the full geographical spread of Merseyside, Cheshire and parts of Lancashire, Trust and Divisions.
- Capital Programme (operational)
- Operational estates (Electrical, Mechanical & Building Reactive and Planned Maintenance)
- Helpdesk
- Facilities Services (Domestic, Portering, Switchboard, Catering, Laundry and Linen, Waste Management)
- Sustainability and Green plan and decarbonisation plan.
- Specialist Secure FM Services (patient property, stores, contractor escorts and reception services)
- Postal Services
- Transport and Logistics
- Pest control
- Grounds and Garden Maintenance
- Estates statutory and mandatory compliance
- Making judgements across wide range of estates and facilities issues taking into account legislation, H&S, Secure Services policies and protocols, conflicting demands, professional and technical expert advice on estates/contractual matters, formulation of estates development options.
- Act as the Estates and Facilities Divisions operational services specialist advising on, producing, and maintaining a range a range of Trust-Wide Estates and Facilities policies and procedures that reflect the requirements of the regulation, legislation and guidance relating to the varied disciplines.
- Responsible for formulating the Estates and Facilities Operational delivery plan and contribute to the wider teams planning processes to ensure that the objectives identified to achieve the plans align with overall Trust objectives.
- Ensure that condition appraisals are undertaken, and a programme/schedule of works is produced to enable capital bids to be produced in the pursuit of reducing risk backlog maintenance in conjunction with the Operational Estates Manager.
- Through the Facilities and Estates Operational Manager and Head of Safety and Security ensure the environment within the Trust is safe for service users, carers and staff.
- Through the relevant managers, to ensure the provision of high-quality soft facilities management services, that meets the needs of service users, carers and staff.
- Be the Senior Responsible person for ensuring compliance with all statutory requirements associated with Estates and Facilities Operational services including notably Legionella, Asbestos, water management and Electricity. Ensuring all PLACE assessments are undertaken on an annual basis.
- To work with senior managers within the Trust to agree a model for the future provision of facilities services and to take responsibility for implementing this.
- Develop the estates and facilities workforce, management reporting structures and support services staff skills to ensure the efficient and effective delivery of a facilities support service across the Trust.
- Responsible for the maintenance of the Estates and Facilities operational services risks on the Risk register, ensuring Health and Safety training is undertaken as required and attendance at Divisional Health and Safety meetings to support the maintenance of a risk awareness culture.
- Develop strategies and policies for service improvement, linked to service need, and to develop performance measures capable of demonstrating continuous improvement.
- Responsibility for interpreting government and organisational policy in determining both day to day work and actions and longer-term strategic priorities in in all areas of responsibility, this will involve setting standards and performance indicators for areas of responsibility.
- Represent the Trust on Local and National Estates and Facilities Forums working with DH and NHS Estates and engage with other public sector and external organisations including Local councils, educational institutions and commercial partners to develop wider strategies for the benefit of the organisation as and when required.
- Ensure the completion of submissions of all statutory and mandatory submissions relating to EFM.
- Develop and sustain partnership working with individuals, groups, communities and agencies, including services users and carers.
- Lead work teams in the development of knowledge, ideas and work practice.
- Develop, implement and evaluate policies and strategies for recruiting, deploying, developing and retaining staff.
- Responsible for ensuring controls are in place and operating for the management of revenue budgets, nonrecurring and capital expenditure including determining delegated limits for staff in accordance with the Trusts standing financial instructions.
- Fully participate in the Trusts cost improvement programme to deliver financial sustainability.
- Responsible for evidencing and providing assurances that the Estates and Facilities Operational Services deliver high quality, value for money and effective services, which is to be achieved through the development and maintenance of comprehensive information systems, market intelligence and benchmarking which provide levels of information that once analysed inform the day-to-day decision-making provision of assurances as well as the strategic business planning process of the Department.
- Lead on specific aspects of research and development projects, involving benchmarking and the implementation of latest good practice seeking to demonstrate 'best in class' service delivery regimes. To be achieved by specialist professional knowledge of facilities and estate processes and systems gained by personal experience and post graduate courses.
- Lead on change management based on experience, ensuring continuous improvement is maintained.
- Responsible for leading/participating in a range of projects/programme of works/schemes across the Department, Division or Trust wide as and when required.
- Represent the Department at Trust wide meetings as and when required including EPRR, IPC and Health and Safety Sub Committees.
- Participate in the Departments on call rota.
- Deputise for Associate Director as required on all operational Estates and Facilities issues.
- Estates framework developed and delivered through supporting estates plan.
- Estates plan efficiently delivered through robust business cases demonstrating best value for money.
- Improved patient satisfaction from sustainable improvements to Trust estate and from facilities services.
- Hard facilities management contract in place with high levels of customer satisfaction and demonstrated delivery of efficiency.
- Facilities staff integrated with clinical teams on wards.
- Develop and implement in conjunction with Business Support Manager effective estates and facilities performance management processes.
- To have in place systems, processes and information that enables assurances to be provided to the Trust Board that the Trust is meeting its statutory compliance obligations.
- To ensure that the provision of the wide-ranging operational services are executed in line with all relevant legislation, regulation and guidance appertaining to the field of work.
- Ensure that the built environment is conducive to the provision of high-quality patient care through ensuring that it is safe, accessible, clean and fit for purpose and supports the provision of perfect care.
Job description
Job responsibilities
Principal Responsibilities:
- Responsible to the Associate Director for leading, managing and directing in excess of 600 Operational Services staff in the provision of an Estates and Facilities Operational Service, optimised in terms of its efficiency and effectiveness to meet service users, staff and visitor needs within agreed resource allocations.
- Responsibility for a revenue budget in excess of 30 million and for the development and implementation of effective and transparent processes to ensure control of financial resources and delivery of a cost-effective service.
- Responsible for the management of a complex estate across a large geographical spread with multiple arrangements for the provision of Hard and Soft FM.
- Responsible for delivery of the Trusts annual operational capital programme ensuring the delivery of the statutory duty, the Capital Resource Limit.
- Responsible for ensuring that the Estates and Facilities operational Services Team are, at all times, staffed with suitably qualified and experienced Personnel who are trained, developed and receive PACE reviews and motivated to provide effective and efficient services across the Divisions and the Trust.
- Liaise with a wide diversity of stakeholders to ensure that the service is delivered effectively, embracing changes in the delivery of health care, and identifying and implementing innovative solutions, which support the modernisation agenda.
- Lead on the development and implementation of the Trusts Green Plan and monitor the actions in response to the NHS net zero carbon.
- Ensure the maximisation of the Trusts decarbonisation plan and that all opportunities are responded to for external funding.
- Responsible for leading and managing a range of professional and operational disciplines across the full geographical spread of Merseyside, Cheshire and parts of Lancashire, Trust and Divisions.
- Capital Programme (operational)
- Operational estates (Electrical, Mechanical & Building Reactive and Planned Maintenance)
- Helpdesk
- Facilities Services (Domestic, Portering, Switchboard, Catering, Laundry and Linen, Waste Management)
- Sustainability and Green plan and decarbonisation plan.
- Specialist Secure FM Services (patient property, stores, contractor escorts and reception services)
- Postal Services
- Transport and Logistics
- Pest control
- Grounds and Garden Maintenance
- Estates statutory and mandatory compliance
- Making judgements across wide range of estates and facilities issues taking into account legislation, H&S, Secure Services policies and protocols, conflicting demands, professional and technical expert advice on estates/contractual matters, formulation of estates development options.
- Act as the Estates and Facilities Divisions operational services specialist advising on, producing, and maintaining a range a range of Trust-Wide Estates and Facilities policies and procedures that reflect the requirements of the regulation, legislation and guidance relating to the varied disciplines.
- Responsible for formulating the Estates and Facilities Operational delivery plan and contribute to the wider teams planning processes to ensure that the objectives identified to achieve the plans align with overall Trust objectives.
- Ensure that condition appraisals are undertaken, and a programme/schedule of works is produced to enable capital bids to be produced in the pursuit of reducing risk backlog maintenance in conjunction with the Operational Estates Manager.
- Through the Facilities and Estates Operational Manager and Head of Safety and Security ensure the environment within the Trust is safe for service users, carers and staff.
- Through the relevant managers, to ensure the provision of high-quality soft facilities management services, that meets the needs of service users, carers and staff.
- Be the Senior Responsible person for ensuring compliance with all statutory requirements associated with Estates and Facilities Operational services including notably Legionella, Asbestos, water management and Electricity. Ensuring all PLACE assessments are undertaken on an annual basis.
- To work with senior managers within the Trust to agree a model for the future provision of facilities services and to take responsibility for implementing this.
- Develop the estates and facilities workforce, management reporting structures and support services staff skills to ensure the efficient and effective delivery of a facilities support service across the Trust.
- Responsible for the maintenance of the Estates and Facilities operational services risks on the Risk register, ensuring Health and Safety training is undertaken as required and attendance at Divisional Health and Safety meetings to support the maintenance of a risk awareness culture.
- Develop strategies and policies for service improvement, linked to service need, and to develop performance measures capable of demonstrating continuous improvement.
- Responsibility for interpreting government and organisational policy in determining both day to day work and actions and longer-term strategic priorities in in all areas of responsibility, this will involve setting standards and performance indicators for areas of responsibility.
- Represent the Trust on Local and National Estates and Facilities Forums working with DH and NHS Estates and engage with other public sector and external organisations including Local councils, educational institutions and commercial partners to develop wider strategies for the benefit of the organisation as and when required.
- Ensure the completion of submissions of all statutory and mandatory submissions relating to EFM.
- Develop and sustain partnership working with individuals, groups, communities and agencies, including services users and carers.
- Lead work teams in the development of knowledge, ideas and work practice.
- Develop, implement and evaluate policies and strategies for recruiting, deploying, developing and retaining staff.
- Responsible for ensuring controls are in place and operating for the management of revenue budgets, nonrecurring and capital expenditure including determining delegated limits for staff in accordance with the Trusts standing financial instructions.
- Fully participate in the Trusts cost improvement programme to deliver financial sustainability.
- Responsible for evidencing and providing assurances that the Estates and Facilities Operational Services deliver high quality, value for money and effective services, which is to be achieved through the development and maintenance of comprehensive information systems, market intelligence and benchmarking which provide levels of information that once analysed inform the day-to-day decision-making provision of assurances as well as the strategic business planning process of the Department.
- Lead on specific aspects of research and development projects, involving benchmarking and the implementation of latest good practice seeking to demonstrate 'best in class' service delivery regimes. To be achieved by specialist professional knowledge of facilities and estate processes and systems gained by personal experience and post graduate courses.
- Lead on change management based on experience, ensuring continuous improvement is maintained.
- Responsible for leading/participating in a range of projects/programme of works/schemes across the Department, Division or Trust wide as and when required.
- Represent the Department at Trust wide meetings as and when required including EPRR, IPC and Health and Safety Sub Committees.
- Participate in the Departments on call rota.
- Deputise for Associate Director as required on all operational Estates and Facilities issues.
- Estates framework developed and delivered through supporting estates plan.
- Estates plan efficiently delivered through robust business cases demonstrating best value for money.
- Improved patient satisfaction from sustainable improvements to Trust estate and from facilities services.
- Hard facilities management contract in place with high levels of customer satisfaction and demonstrated delivery of efficiency.
- Facilities staff integrated with clinical teams on wards.
- Develop and implement in conjunction with Business Support Manager effective estates and facilities performance management processes.
- To have in place systems, processes and information that enables assurances to be provided to the Trust Board that the Trust is meeting its statutory compliance obligations.
- To ensure that the provision of the wide-ranging operational services are executed in line with all relevant legislation, regulation and guidance appertaining to the field of work.
- Ensure that the built environment is conducive to the provision of high-quality patient care through ensuring that it is safe, accessible, clean and fit for purpose and supports the provision of perfect care.
Person Specification
Qualifications
Essential
- Educated to Masters Degree level or equivalent extensive knowledge and experience in Estates and Facilities Discipline
- Formal recognised Management Qualification
Desirable
- Full member of a relevant and recognised professional institution
- Appropriate professional qualification in health, or related discipline
Knowledge/Experience
Essential
- Extensive senior management experience in the public sector or equivalent experience in the private sector
- Currently practicing estates and facilities professional with 5 years recent experience at the strategic level of an estates and facilities function within a complex organisation
- Experience of leading successful change management projects
- Experienced customer service manager
- Experience of delivering papers and presentations to a variety of audiences
- Experience of managing large staff teams, managing contracts and contractors (internal and external)
- Substantial demonstrable experience of project management, financial management, performance management and information systems
- Significant experience of Managing budgets
- Demonstrable experience in business planning
- Experience in development and monitoring of systems, policies and procedures
- Experience of managing both Hard and soft FM preferably in a NHS/Hospital environment
- Working knowledge of the NHS Net Zero targets
- Holds or working towards formal professional qualification - mainstream estates or facilities
- Proven knowledge of Contract management and procurement legislation
- Proven knowledge of PLACE standards and CQC compliance
- NHS policy and strategic direction
- Knowledge of MH policy
Desirable
- Operating at sub director level
Values
Essential
- oContinuous Improvement oAccountability oRespectfulness oEnthusiasm oSupport oHigh professional standards oResponsive to service users oEngaging leadership style oStrong customer service belief oTransparency and honesty oDiscreet oChange oriented
Person Specification
Qualifications
Essential
- Educated to Masters Degree level or equivalent extensive knowledge and experience in Estates and Facilities Discipline
- Formal recognised Management Qualification
Desirable
- Full member of a relevant and recognised professional institution
- Appropriate professional qualification in health, or related discipline
Knowledge/Experience
Essential
- Extensive senior management experience in the public sector or equivalent experience in the private sector
- Currently practicing estates and facilities professional with 5 years recent experience at the strategic level of an estates and facilities function within a complex organisation
- Experience of leading successful change management projects
- Experienced customer service manager
- Experience of delivering papers and presentations to a variety of audiences
- Experience of managing large staff teams, managing contracts and contractors (internal and external)
- Substantial demonstrable experience of project management, financial management, performance management and information systems
- Significant experience of Managing budgets
- Demonstrable experience in business planning
- Experience in development and monitoring of systems, policies and procedures
- Experience of managing both Hard and soft FM preferably in a NHS/Hospital environment
- Working knowledge of the NHS Net Zero targets
- Holds or working towards formal professional qualification - mainstream estates or facilities
- Proven knowledge of Contract management and procurement legislation
- Proven knowledge of PLACE standards and CQC compliance
- NHS policy and strategic direction
- Knowledge of MH policy
Desirable
- Operating at sub director level
Values
Essential
- oContinuous Improvement oAccountability oRespectfulness oEnthusiasm oSupport oHigh professional standards oResponsive to service users oEngaging leadership style oStrong customer service belief oTransparency and honesty oDiscreet oChange oriented
Disclosure and Barring Service Check
This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.
