Mersey Care NHS Foundation Trust

Community Receptionist

Information:

This job is now closed

Job summary

We have a Vacancy (30 hr) post for a motivated and enthusiastic person to work at the Halewood Walk in Centre . The post holder will be customer focused and provide a comprehensive service. Communication and organisational skills are essential.

The post holder must have excellent inter personal skills, and be able to organise and prioritise their work schedule. They must be able to work on their own initiative, with excellent telephone manner and respectful confidentiality. Previous experience is desirable . Staff member must be willing to work across all Walk In Centre sites as required.

Post holder will be required to cover sickness and absence. The service is open daily 8am to 9pm and shifts are allocated according to ensure service needs are met.

Main duties of the job

The post holder will provide reception and administrative duties to ensure the smooth day to day running of the work environment. Work with colleagues in establishing and maintaining administrative procedures to promote patient satisfaction, respecting the confidential nature of information relating to the Trust, its staff and patients. To participate in training and development programmes both internal and externally. Ensure the delivery of the quality strategy within the designated area incorporating establishment of systems and processes.

About us

Mersey Care is one of the largest trusts providing physical health and mental health services in the North West, serving more than 11 million people.

We offer specialist inpatient and community services that support physical and mental health and specialist inpatient mental health, learning disability, addiction and brain injury services. Mersey Care is one of only three trusts in the UK that offer high secure mental health facilities.

At the heart of all we do is our commitment to 'perfect care' - care that is safe, effective, positively experienced, timely, equitable and efficient. We support our staff to do the best job they can and work alongside service users, their families, and carers to design and develop future services together. We're currently delivering a programme of organisational and service transformation to significantly improve the quality of the services we provide and safely reduce cost as we do so.

Details

Date posted

20 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

350-COM5478892

Job locations

Halewood Walk in Centre

Roseheath Drive

Halewood

L26 9UH


Job description

Job responsibilities

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report any incidents or accidents in accordance with Trust Policy.

Job description

Job responsibilities

Receive and direct patients and visitors on arrival at the centre, providing reception services for patients, staff, public, internal and external customers and organisations ensuring sensitivity when dealing with distressing situations. Answering telephone calls using the switchboard system receive and process incoming and outgoing telephones calls, taking messages and responding appropriately to maintain effective communication channels. Sorting and distribution of mail to all departments. Maintain filing systems and other records as required ensuring they are up to date and accurate and implement changes to systems and procedures as directed. To participate in meetings as required. To ensure a professional approach to work maintaining confidentiality throughout. Generally monitor security within the building. Ensuring reception and waiting areas are kept clean, tidy and safe. Report any incidents or accidents in accordance with Trust Policy.

Person Specification

Qualifications

Essential

  • NVQ Level 2, or equivalent, or equivalent experience.
  • IT literate.

Experience

Essential

  • Proven knowledge of word processing, spreadsheet and email software

Knowledge / skills / abilities

Essential

  • Effective communication and interpersonal skills
  • Ability to work effectively within teams.
  • Ability to work in a confidential and sensitive manner.
  • Ability to plan, prioritise and schedule work
  • Self-motivated.
  • Able to work on own initiative.
  • Able to work with attention to detail
Person Specification

Qualifications

Essential

  • NVQ Level 2, or equivalent, or equivalent experience.
  • IT literate.

Experience

Essential

  • Proven knowledge of word processing, spreadsheet and email software

Knowledge / skills / abilities

Essential

  • Effective communication and interpersonal skills
  • Ability to work effectively within teams.
  • Ability to work in a confidential and sensitive manner.
  • Ability to plan, prioritise and schedule work
  • Self-motivated.
  • Able to work on own initiative.
  • Able to work with attention to detail

Disclosure and Barring Service Check

This post is subject to the Rehabilitation of Offenders Act (Exceptions Order) 1975 and as such it will be necessary for a submission for Disclosure to be made to the Disclosure and Barring Service (formerly known as CRB) to check for any previous criminal convictions.

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Halewood Walk in Centre

Roseheath Drive

Halewood

L26 9UH


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer details

Employer name

Mersey Care NHS Foundation Trust

Address

Halewood Walk in Centre

Roseheath Drive

Halewood

L26 9UH


Employer's website

https://www.merseycare.nhs.uk/ (Opens in a new tab)

Employer contact details

For questions about the job, contact:

Administration Service Manager

Maria Kelly

maria.kelly@merseycare.nhs.uk

07826578887

Details

Date posted

20 July 2023

Pay scheme

Agenda for change

Band

Band 2

Salary

£22,383 a year per annum pro rata

Contract

Permanent

Working pattern

Part-time

Reference number

350-COM5478892

Job locations

Halewood Walk in Centre

Roseheath Drive

Halewood

L26 9UH


Supporting documents

Privacy notice

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